International Consultant - ERP Cloud Infrastructure and Security Specialist Systems Reliability, Digital Infrastructure, IT Operations

The consultant will oversee the administration and maintenance of the Enterprise Resource Planning (ERP) environment (which is OCS – One Corporate System), including cloud and Citrix infrastructure, database administration, security monitoring and incident response, and the Agresso Management Console. The role will also support development and testing environments, cloud cost optimization, subscription renewals, system patching, security alerts, and technical troubleshooting to ensure the continued security, reliability, and efficiency of ERP operations.

The consultant will be responsible for the following:

Technical Operations

• Administer and maintain the Amazon Web Services (AWS) Singapore environment, Citrix infrastructure (ADC Gateway and Virtual Apps and Desktops), Windows Server, and SQL Server, including system patching, backups, monitoring through AWS CloudWatch, and incident response.
• Rebuild the production database server using the license-included SQL Server configuration alongside the Windows Server 2016 upgrades.
• Maintain security tools and services, including SentinelOne, ESET, Qualys, Imperva, and Secure Sockets Layer (SSL) certificates, and coordinate with CGNET on CGIARAD directory services.

Security Monitoring and Responses

• Conduct 24/7 security monitoring of the Enterprise Resource Planning (ERP) environment, identify and investigate suspicious activities, review relevant logs, and respond to security incidents.
• Establish and maintain security alerts, monitoring procedures, and alert management processes.

Administration and Cost Optimization

• Monitor the ERP hosting budget against actual monthly expenditures, review AWS billing, and recommend a one-year AWS Savings Plan following environment consolidation.
• Manage vendor coordination and subscription renewals, including obtaining quotations, verifying license requirements and Value-Added Tax (VAT) treatment, and submitting procurement requests in a timely manner.
• Coordinate application support with IRRI’s Unit4 partner and serve as the technical point of contact for ERP-related user concerns.
• Maintain up-to-date technical documentation, including asset inventories, system configurations, access records, and operational runbooks.

Exit Planning

• Plan and implement the decommissioning of the existing ERP environment in alignment with the ERP replacement timeline. This includes adjusting subscription renewals, archiving a read-only copy of production data for audit purposes, and closing the AWS account.
• Support data transfer activities, including the execution of data transfer scripts, arrangements for post-ERP data storage, and related data transfer requests.

Troubleshooting, Testing, and Technical Support

• Load copies of the production environment into the test environment to support testing and troubleshooting.
• Serve as a secondary administrator of the ERP Management Console.
• Provide ad hoc technical support for server-related concerns, including payroll servers, and other ERP-related requests
• Implement change requests approved by the IT team.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• At least eight (8) years of experience administering and maintaining critical production systems containing sensitive, personal, or confidential data.
• Demonstrated experience managing cloud-based Enterprise Resource Planning (ERP) systems, preferably Unit4 Agresso.
• Hands-on experience with Amazon Web Services (AWS), Citrix infrastructure, Windows Server administration, and SQL Server database administration.
• Experience managing production environments, including system upgrades, patching, backups, monitoring, troubleshooting, and incident response.
• Experience implementing security measures and maintaining system protection tools, access controls, and security monitoring processes.
• Experience in cloud cost monitoring and optimization, infrastructure consolidation, and software licensing or subscription management is an advantage.
• Experience supporting system migration, data transfer, system decommissioning, or ERP replacement initiatives is an advantage.

Mandatory

• Strong technical knowledge of cloud infrastructure, server administration, database management, and enterprise systems operations.
• Knowledge of cybersecurity practices, vulnerability management, security monitoring, and incident response.
• Ability to diagnose and resolve complex technical issues affecting production systems.
• Ability to monitor infrastructure performance and costs and recommend improvements to system reliability and operational efficiency.

Preferred

• Effective communication and coordination skills to work with IT teams, external service providers, vendors, and ERP users.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to work independently and manage competing priorities.
• Strong documentation and technical reporting skills, including maintaining system configurations, access records, asset inventories, and operational procedures.

Join our team and be part of our story!

Please note only shortlisted candidates will be contacted.
This position will remain open until filled.