Child Protection Case Worker /Incentive Worker-Homs

Background/ International Rescue Committee Summary:

The International Rescue Committee (IRC) has been operating in Syria since 2012, delivering programs in protection, health, economic recovery, and early childhood development across Idlib, Aleppo, Raqqa, Al-Hasakeh, and Deir ez-Zor, with recent program expansion into Hama, Rural Damascus, and Homs. With a workforce of more than 700 staff members, the IRC has built strong trust and solid relationships with local communities, ensuring effective access and service delivery. The organization also plays a key role among NGOs and donors within Syria’s coordination mechanisms, holding influential positions and continuously adapting to the evolving context.

In response to recent developments and the transition to the new government, the IRC has, since December 2024, deployed a team to Damascus to establish operations and actively engage in coordination mechanisms for newly accessible areas across Syria, including parts of Northeast Syria, Northwest Syria, and other regions in the south and center of the country that were previously inaccessible. The organization is currently adapting its operations to expand the coverage of its services and improve efficiency.

Job Overview/Summary:

As part of its Syria response the International Rescue Committee is expanding its portfolio to provide specialized child protection (CP) services in Homs and it’s county side. The CP Caseworker will conduct all steps of the case management process for an assigned number of individual children vulnerable to abuse, exploitation, neglect and violence and their families in this process.

Responsibilities:

Technical Quality

• Provide individual case management for children needed in Homs and it’s county side, accordance with all case management steps.
• Ensure the correct documentation and compilation of CM forms in accordance with all case management steps and related tools and information management procedures (keep all data uploaded and updated on (CPIMS+)
• Provide ongoing support to families, foster and alternative care systems (where and if available)
• Participate and support the identification of children harmed or at-risk of harm through parenting interventions, recreational and PSS activities.
• conduct parenting skill sessions for the Children/Adolescents and their parents in the related Area.
• conduct awareness raising sessions in the related areas on the Child Protection issues.
• Establish, train, and monitor the CPCs who will be conducting awareness raising messages on Child Protection topics.

Grant Monitoring & Reporting

• Maintain complete, accurate, and confidential case files to document client interactions and interventions using IRC tools.
• Make sure to follow case management data protection protocol for case files and client identifying personal information.
• Provide input for weekly activity and movement plan to the supervisor.
• Provide monthly reports to the supervisor accurately summarizing and recording activities; as well as raising challenges and recommendations.
• Consistently and proactively monitor/assess the safety and security situation while you’re in the field; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs.
• Actively engage in all capacity building opportunities including formal training, on the job coaching and peer to peer sessions.
• Other duties assigned by the supervisor are to enable and develop IRC programs.

Other

• Other relevant duties as assigned by the supervisor to support the implementation of the program.
• All International Rescue Committee staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies.

Required Experience/qualification/Skills:

• University degree in psychology, sociology, social work, education, or other advanced technical qualifications
• Previous experience working with children, in social work or community outreach.
• Minimum of 2-year experience of implementing child protection programs, preferable social work, or case management, in humanitarian or development settings
• Demonstrated understanding of working with children and particularly vulnerable children
• Personal qualities: Team player, flexible, strong communication skills with children and caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.Ability to work independently and under pressure.
• The ability to maintain confidentiality and respect is always essential.
• Comfortable speaking about sensitive topics in an honest, professional, and thoughtful manner.
• Basic computer skills and familiarity with Word/Excel.
• Skill in working on Primero.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop and a sense of humor is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.
• Demonstrated interest in humanitarian work and supporting people affected by conflict
• Positive and professional attitude, flexible, and able work under pressure
• Eager to collaborate with and support people from different ethnic groups and different religions
• Team-oriented and collaborative

Language/Travel:

• Fluency in Arabic is required.
• Travel: 100% to field sites in Homs Cityas well as attending regional and global workshops, trainings, and meetings.

Key Working Relationships:Position Reports to: CP Case Management Officer

Indirect Reporting (If applicable):
Key Internal Contacts: WPE, Child Protection, PROL, ERD, Health team members

Key External Contacts: Communities, service providers.

Professional Standards: International Rescue Committee staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. The International Rescue Committee strives to attract, motivate, and retain qualified national staff in our programs.

Accountability to Clients: International Rescue Committee staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at the International Rescue Committee MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

The International Rescue Committee is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All The International Rescue Committee staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.