SVN/2026/038 Programme Assistant (AVRR), Jakarta

Reference No.              : SVN/2026/038
Position Title               : Programme Assistant (AVRR)
Duty Station                 : Jakarta
Organization Unit       : AVRR Unit
Classification                : G-4
Type of Appointment : Special Short-Term Contract
Report to                      : Senior Movement Operations Associate
Estimated Start Date   : As soon as possible
Closing Date                  : 01 November 2026

Established in 1951, the International Organization for Migration (IOM) is a related organization of the United Nations (UN), and as the leading UN agency in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Operational in Indonesia for more than 40 years, IOM Indonesia is working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking (CT), Labour Migration and Social Inclusion (LMSI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Governance and Resettlement and Voluntary Returns.

The Resettlement and Movement Management Division (RMM) oversees Movement Management components in all IOM operations. RMM is responsible for implementing various types of resettlement activities and providing support to all IOM movement operations, inclusive of maritime, air and land movements, to ensure a range of humanitarian solutions and effective migration. RMM sets the policy, programmatic and resource-management aspects of the Organization’s involvement in the areas of Humanitarian Movement Assistance, providing direction, guidance and support to the Organization’s field managers of movement and resettlement programmes.
Under the overall supervision of the Project Officer and direct supervision of the Senior Movement Operations Associate, the incumbent will be responsible for providing administrative support to the AVRR activities of the mission.

Responsibilities and Accountabilities

1. Assist in facilitating Assisted Voluntary Return and Reintegration (AVRR) activities for migrants in Indonesia and Indonesian returnees, including providing information and routine operational support, under the guidance of the supervisor.
2. Support the preparation and facilitation of voluntary return movements for foreign migrants and Indonesian returnees, including checking case and travel requirements, assisting migrants during the return process, and promptly informing the supervisor of cases requiring additional support.
3. Assist in collecting and verifying information required for the assessment and provision of direct assistance to migrants, in coordination with the supervisor and relevant colleagues.
4. Support routine communication and operational follow-up with relevant IOM units and IOM missions in countries of origin concerning pre-departure, reception and post-arrival assistance for voluntary returnees. As required, assist with Casework or Data Processing/Reintegration activities according to programme needs and as assigned by the supervisor.
5. Assist in collecting information and preparing reintegration plans for vulnerable migrants prior to return, in line with applicable criteria and standard operating procedures and under the guidance of the supervisor.
6. Maintain and update case management systems, databases and files, and assist in compiling case-related data and information for programme monitoring, statistical summaries, narrative reports, briefing notes and communication materials, in accordance with IOM policies and mission standards on data protection and information management.
7. Provide administrative and logistical support to AVRR activities, including coordinating with relevant IOM units, preparing routine correspondence, maintaining records, arranging appointments with stakeholders, supporting programme-related events and activities and undertaking duty travel within Indonesia or abroad as required.
8. Provide regular updates to the supervisor on assigned activities and promptly raise cases, delays or operational issues requiring further guidance or action.
9. Perform such other relevant duties as may be assigned.
   
    

Education

• Bachelor’s degree in Social Sciences, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant professional experience; or,
• High School diploma with four years of relevant professional experience.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups;
• Prior assisted voluntary return and reintegration or movement operations experience; and,
• Prior work experience with international humanitarian organisations, non-government or government institutions/organisations in a multicultural setting is an advantage.
   

Skills

• In-depth knowledge of migration-related subject areas;
• Computer/software literate with good knowledge of Microsoft Office;
• Strong interpersonal and communication skills;
• Attention to detail and ability to organise; and,
• Self-motivated and objective driven.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English and Bahasa Indonesia is required (oral and written).

Desirable
Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies