Organizational Context
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability. IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.
The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
Senegal occupies a strategic position along the Atlantic migration route and experiences movements of people that may generate significant humanitarian needs, particularly in health, food, water, temporary accommodation, hygiene, protection, psychosocial support and restoring family links.
In this context, IFRC, in collaboration with the Senegalese Red Cross (SRC), is implementing humanitarian assistance within the Temporary Care Centres for Migrants Rescued at Sea (CPCT-MSM) in Dakar and Saint-Louis. The intervention aims to ensure that people accommodated in the centres have equitable, dignified and non-discriminatory access to essential services, while ensuring the identification of vulnerabilities, referrals and adaptation of interventions to identified needs. The overall purpose of this position is to enhance and fortify the quality, accountability, performance and impact of programmes and operations supported by IFRC. This entails collaborating closely with the National Society (NS), providing technical assistance and guidance on PMER-related matters. Responsibilities include conducting reliable planning, monitoring, evaluation and reporting on the Project, donor reporting, establishing a MEAL/PMER framework and bolstering NS programmes and operations through capacity-building efforts.
Job Purpose
The MEAL/PMER Officer is responsible for establishing and managing the project's performance monitoring, data management and quality, evaluation, learning and reporting system.
The Officer ensures the reliability, completeness, traceability and protection of data and ensures that data are effectively used to improve the quality of interventions and support decision-making. This includes offering technical advice to IFRC country teams. The position aims to elevate project quality, performance, and impact through specialized technical assistance and direction in PMER practices. Job Duties and Responsibilities
A. PLANNING, MEAL/PMER System and Performance Monitoring
The Officer will:
Participate in the development, updating and operationalization of the project MEAL/PMER plan;
Update the indicator tracking system;
Develop and maintain the results and indicator matrix, MEAL Plan, indicator tracking tables (ITTs), to monitor objectives, indicators, and activities, as per IFRC guidelines and in line with the contractual requirements.
Ensure appropriate methods and tools for data collection, verification, consolidation and analysis;
Harmonize monitoring tools between Dakar and Saint-Louis; • Ensure the availability and traceability of sources of verification;
Maintain physical and electronic archives;
Conduct Data Quality Assessments (DQAs);
Plan and conduct field monitoring visits and joint monitoring missions with NS programme staff and PNSs, based on the set M&E framework, documenting findings and following up on recommendations.
Support teams in the correct use of monitoring tools;
Regularly monitor indicators, compare achievements against targets and identify performance gaps.
Provide technical advice to the Delegation and NS staff on regularly monitoring their projects, programmes and plans to facilitate results-based management, strengthen accountability, and produce evidence-based results.
B. Data Management, Analysis and Quality
Coordinate data collection, consolidation, cleaning and analysis across the project centres ;
Ensure the completeness, accuracy, consistency, timeliness and traceability of project data;
Conduct data quality checks, identify anomalies and duplicates, and triangulate data from relevant sources ;
Develop and maintain data quality assurance mechanisms and conduct regular Data Quality Assessments (DQAs);
Document DQA findings, develop corrective action plans and follow up on their implementation;
Support project teams to strengthen data management practices and ensure compliance with data protection and confidentiality requirements.
C. Dashboards, Analysis and Reporting
Produce and update operational dashboards;
Maintain secure, updated and well-organized databases and ensure appropriate data archiving;
Provide analysis to identify trends, constraints, emerging needs and performance gaps ; Alert coordination teams to key challenges ;
Support teams in defining and monitoring corrective actions;
Consolidate data from both centres ;
Contribute to monthly, quarterly, semi-annual and final reports as required;
Verify consistency between data, sources of verification and reported results; Contribute to reports for partners, authorities and donors requirements;
Where relevant and in compliance with data protection requirements, the Officer will produce disaggregated analyses, including by sex, age and nationality.
D. Evaluation, Learning and Knowledge Management
Support the planning, coordination and implementation of baseline, mid-term and final evaluations, as well as satisfaction surveys and other learning exercises;
Participate in monthly and quarterly performance reviews and facilitate the identification and documentation of good practices, innovations, challenges and operational adaptations ;
Analyse monitoring and evaluation findings and translate them into practical recommendations to inform programme improvement and decision-making;
Track the implementation of evaluation and learning recommendations and document lessons learned;
Support the systematic use of evidence and evaluation findings within the project and contribute relevant learning to IFRC processes at country, regional and global levels; Contribute to the development and dissemination of learning products, case studies and other knowledge-management outputs, as appropriate.E. Community Engagement and Accountability (CEA)
In collaboration with relevant teams, the Officer contributes to the functioning of the feedback and complaints mechanism. The Officer will:
Job Duties and Responsibilities (continued)
Monitor the number, nature, handling and status of feedback received;
Analyse concerns raised by people accommodated in the centres;
Contribute to satisfaction surveys;
Document adaptations resulting from feedback;
Ensure that people accommodated in the centres are aware of complaints and feedback mechanisms;
Ensure the confidentiality of sensitive information.
F. Capacity Strengthening and general Support
Train and support staff and volunteers on data collection, management and analysis tools, as well as indicator monitoring and reporting.
Contribute to developing a culture of data- and evidence-based decision-making within the project.
Provide PMER-related technical assistance and guidance for assessments of the programme.
G. Coordination & Collaboration
The MEAL/PMER Officer will work closely with the Project Manager, IFRC Migration Delegate, CPCT-MSM managers, health, protection, PSS and RFL teams, SRC volunteers, IFRC technical teams, and logistics and administrative/finance functions. The Officer will participate in coordination meetings and performance reviews and provide the data and analysis required for decision-making.
H. Knowledge & Skills
Good proficiency in the following tools is expected:
Microsoft Excel, including advanced functionalities;
KoboToolbox and/or ODK;
Electronic data collection and data management tools;
Databases and reporting systems.
Knowledge of Power BI and Power Query is an advantage. The ability to develop or adapt simple data collection, quality control and data visualization tools will also be considered an asset.
I. Data Protection & Confidentiality
The Officer must strictly adhere to the principles of confidentiality and data protection. The Officer will ensure, in particular, that access to sensitive data is restricted to authorised personnel, aggregated and anonymised data are prioritised for reporting, databases and sensitive documents are securely maintained, and consent and information-sharing procedures are respected. Any data protection incident or risk must be reported in accordance with applicable procedures.
J. Key Deliverables
Key deliverables include:
MEAL/PMER plan;
Indicator matrix and performance tracker;
Harmonised data collection and monitoring tools;
Updated and quality-checked databases;
Operational dashboards;
Monthly reports and contributions to quarterly, semi-annual and final reports;
DQA reports and corrective action plans;
Satisfaction and feedback analysis;
Trend and performance-gap analyses;
Contributions to evaluations;
Learning and knowledge-management briefs.
Education
University degree at bachelor’s level or above in monitoring and evaluation, statistics, economics, development studies, social sciences, project management or a related field.
Master's degree in one of these fields.
Additional training in MEAL/PMER, data management or statistical analysis.
Experience
Minimum of 3 years of relevant experience in monitoring and evaluation, data management, reporting or MEAL/PMER;
Experience monitoring humanitarian or development projects;
Experience in data collection, cleaning, analysis and visualization;
Experience preparing reports for donors and partners;
Experience in DQA or data quality control is an advantage;
Experience in migration, protection, displacement or emergency programming is a strong advantage;
Experience with an international humanitarian organisation or the Red Cross/Red Crescent Movement is desirable. Knowledge, Skills and Languages
Good knowledge of monitoring and evaluation principles and methods Excellent Excel skills and strong data analysis capabilities;
Good knowledge of KoboToolbox and/or ODK.
Ability to produce high-quality dashboards and reports.
Good understanding of logical frameworks and performance indicators
Good understanding of data protection.
Excellent writing skills; Rigour, organisation and ability to meet deadlines.
Critical thinking and ability to identify inconsistencies; Autonomy, initiative and results orientation.
Ability to work under pressure and in multidisciplinary teams; Good communication, training and coaching skills;
Discretion and strict respect for confidentiality.
Demonstrated core proficiency in (a) digital communication & collaboration, (b) basic digital content creation, (c) digital safety & security, (d) data literacy, and (e) problem solving with technology (including responsible use of AI assistants).
Understanding of and commitment to IFRC’s mission and values.Fluent spoken and written English
Good command of another IFRC official language (French, Spanish or Arabic)
Competencies, Values and Comments
Values: Respect for diversity; Integrity; Professionalism; Accountability
The position is based in Dakar, with frequent missions to Saint-Louis and, depending on project needs, to other project sites. The role is carried out in an operational humanitarian environment requiring availability and flexibility. Performance will be assessed particularly on:
Quality, reliability and traceability of data;
Compliance with data collection and reporting deadlines;
Quality of analysis and dashboards; • Implementation of the MEAL/PMER plan;
Quality of DQAs and follow-up of corrective actions;
Quality of contributions to contractual reports;
Use of data to improve operations;
Monitoring of feedback and satisfaction of people accommodated in the centres; Contribution to learning and knowledge management.
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust 
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