Senior Program Manager eLMIS

Job Summary

You will manage programming in the Country Program (CP) for support the Niger Health Supply Chain Integration Project in the design and implementation of a comprehensive electronic Logistics Management Information System (e-LMIS) to improve data visibility and inform decision-making at all level of the health system. In this role, he will play a key responsibility in meeting the objectives and addressing the challenges of the public health supply chain through the integration of the HIV, tuberculosis, malaria, reproductive health and vaccine supply chains. We are looking for people who are passionate about making a difference in the lives of people around the world.

Roles and Key Responsibilities

System Management:

• Serve as the focal point and lead on all aspects of coordination and implementing the eLMIS solution.
• Review and document the “as-is” and develop the “to-be” business processes
• Support in the evaluation of the detailed user and functional requirements as well as technical architecture and design of the e-LMIS
• Advise on interoperability strategy and integration specifications
• Support the mapping of hardware and equipment requirements, and identify gaps
• Work and collaborate with the partners and ICT4D’s Team on a budget for system design, implementation, deployment, and maintenance
• Anticipate project risks and mitigate challenges, ensuring the successful delivery of the e-LMIS
• Build a detailed training plan for on-boarding users
• Develop a communication plan to ensure that stakeholders, users, and donors are informed of progress, challenges, and key milestones
• Work with ICT4D team to set up a “help desk”
• Play a key role in developing the request for proposal (RFP) to select a service provider that will identify, select   and implement a system that will address all the needs expressed by the Ministry of Health 
• Work with system developers during the configuration phase to ensure that implementation deadlines are met
• Provide other needed technical support.
• Foster an inclusive workplace environment that creates opportunities, serves others’ needs, builds trust, promotes innovation, and exceeds expectations End-User
• Support for ICT4D
• Setup of Help desk support system to ensure timely response to user support requests or promptly escalate issues as needed.
• Support staff orientation process of the selected technology and devices. 
• Ensure/Conduct user trainings, 
• Develop catalog of support resources required to maintain and enable the selected solution strategic business processes 

Compliance:

• Monitor eLMIS system identification, implementation including testing planning and operations measures to ensure consistency in service delivery against established policies, procedures, and service standards.
• Collaborate with Procurement to ensure eLMIS equipment and software purchases are in line with CRS standards and in compliance with donor requirements.
• Setup spot check systems for all eLMIS related process for accountability and proper management 

Capacity Building:

• Maintain personal and professional development to meet the changing demands of the job.
• Lead the process for development and implementation of training programs to improve staff and partners capacity in the area of eLMIS,especially the selected System and technology chosen by the Ministry of Health.
• Participate in regional/agency ICT initiatives.
• Develop and provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.

Knowledge, Skills and Abilities 

• Experience introduction, design, implementation, and adoption of relevant technology and management tools. Especially eLMIS technology and tools. 
• Knowledge of eLMIS trends, applications, technologies, MS Project and Office applications
• Experience engaging with partner organizations.
• Experience contributing to the development of technical proposals.
• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results-oriented, and service-oriented
• Expert-user level knowledge of agency-supported eLMIS solutions.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Experience with IT systems management tools preferred. 
• Demonstrated experience building ICT capacity with professional staff

Required Languages: French, English 

Travel: include percentage of required travel, if applicable. Could be stated as Must be willing and able to travel up to 20 %. 

Supervisory Responsibilities: no

Basic Qualifications

• Bachelor’s Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems).  A master’s degree would be an advantage Minimum of 2-3 years of relevant field-based experience in in the design, development, and maintenance of enterprise resource planning (ERP) systems; experience in e-LMIS system development 

Preferred Qualifications

• Master’s Degree
• Project management experience or certification highly desirable is highly desirable.
• MEAL skills and experience preferred. 
• Technical expertise in the design of information systems, information technology, and control towers
• Knowledge of and experience working in the public health supply chain sector
• Eight or more years of experience in health-system strengthening, design, and reform in low- and middle-income countries.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.