We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are looking for a proactive, data-focused, tech-savvy professional with extensive data analysis and customer service experience to join the data-driven Felipe Herrera Library team. As a Service Center and Acquisitions Librarian, you will be challenged to use your technical skills to analyze Library products and processes to propose improvements or adjustments, and to prepare data-driven assessments that guide the monitoring of objectives and support decision making. You’ll also be challenged to use your soft skills to successfully address requests from library patrons throughout the organization as well as to efficiently manage contracts and relationships with external firms providing services to the Library.

You will work on the Felipe Herrera Library team, part of the Knowledge and Learning Division. The team supports the creation and publishing of all IDB knowledge products, including publications and datasets, and evolving the taxonomy schemas used for applying metadata. It is also responsible for providing library services to all IDB Group personnel through its centralized Library Service Center, including the physical and digital acquisitions of books, journals, specialized databases, and news sources, and managing the physical space of the special library in IDB HQ. The Library Service Center has a primarily virtual presence across multiple digital channels, and will increasingly have a complementary physical presence following pending renovations to the library space. This position will work closely with all members of the Library team, as well as with members of the Knowledge Management and Learning teams within the Division.

What you’ll do

• Use your client service skills to act as primary client focal point for the Library Service Center. This includes in the physical Library space, as well as across digital channels used by the Library Service Center.
• ​Collaborate on delivering activities in the physical library space, as well as the design and delivery of digital experiences via the integrated technology.
• Collect data, perform analysis, and present reports based on findings, including metrics related to the services and products provided by the library service center. This includes monitoring the utilization of subscription services to ensure that adjustments can be made as necessary.
• Define and create processes to automate library activities, utilizing technologies and systems that improve efficiency and accessibility.
• Lead the acquisition processes for physical materials, as well as for digital materials including books and subscriptions to journals, specialized databases, news sources, and related tools. This includes managing relationships with vendors and service providers.
• Documenting procedures, standards, and criteria related to the delivery of Library services.
• Coordinate with the Division’s front office to ensure timely submission of contracting requests, renewals, and related follow-up activities.

What you'll need

Education:

Bachelor’s degree in Library & Information Science, Data Science/Engineering, Computer Science/Engineering or other fields relevant to the responsibilities of the role.

Experience:

• At least 1 year (preferably 3 years) of progressive experience in:
  • Python and/or other programming languages used for data analysis and scripting functions
  • Creating dashboards in standard tools, such as PowerBI, including the data architecture and processing required to build meaningful visualizations.
  • Automating processes to support workflows.
  • Bibliographic research
  • web content management and programming skills, including basic knowledge of HTML and CSS, use of APIs, as well as familiarity with content management systems such as Drupal, SharePoint and/or BananaTag.

• Previous customer service experience desired.
• Previous professional experience in special libraries or academic publishing is desirable but not required.
• Understanding of core NLP concepts and their benefits for library product and service delivery.
• Experience coordinating tasks with product vendors, external partners, and internal stakeholders.

Languages:

• Proficiency in Spanish and English, spoken and written, is required.
• Additional knowledge of French and/or Portuguese is beneficial.

Requirements

Citizenship:

You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents).

Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

• Staff:
- International: International staff contract, 36 months initially, renewable upon mutual agreement.

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

-A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.

-Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender-neutral parental leave.

-Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.

-Pension plan: defined benefit pension plan that provides financial security and support employees in planning for their future.

-We offer assistance with relocation and visa applications for you and your family when it applies.

-Hybrid and flexible work schedules.

-Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.

-Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.

-Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.