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Monitoring, Evidence, Accountability & Learning (MEAL) Officer Sudan Tawilah
Norwegian Refugee Council (NRC)
Full-time
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Posted 14 hours ago
Job Description

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

 

  1. Role and responsibilities

The purpose of the MEAL officer to support the Programs to implement the CC projects effectively 

 

Generic responsibilities 

 

  1. Adhere to NRC policies, guidance and procedures.

  2. Contribute to area level CC concept note development and provide input on needs.

  3. Provide regular progress reports to AM, PMs and MEAL Coordinator/Team Leader.        

  4. Support and contribute to the development of a data management system through documentation, implementation and coordination of standardizes information flow of MEAL activities and reporting.

  5. Support in developing data collection methodology and tools, and in actual data collection, as needed.

  6. Capacity building and training of program staff on MEAL technical and conceptual areas, as needed

  7. Support the integration and promotion of PSEA and Safeguarding practices across the country office

  8. Support in standardizing MEAL across projects.

 

Specific responsibilities 

  • Support in standardizing MEAL across projects. 

  • Participate in MEAL matrix design during project planning phase.
  • Support in outcome monitoring, and research planning. As well as drafting outcome monitoring reports.
  • Support in developing data collection methodology and tools, and in actual data collection, as needed.

  • Ensure that monitoring data are reported on a timely manner to relevant program and managerial staff and entered on GORS monthly.

  • Conduct regular field monitoring and spot checks, including site visits and verification of activities, to ensure implementation quality, compliance with project standards, and timely identification and follow-up of issues or complaints.
  • Support the country office in promoting PSEA and Safeguarding practices, ensuring organizational staff, partners, vendors, and communities understand and adhere to safeguarding policies.
  • Any other task relevant to the position as requested by line manager and MEAL Team Leader/Manager. 

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Project planning: CC Programme Development Managers/Programme Managers

  • Area operations: Support Coordinators (field office coordinators)

  • Staff capacity building:  CC PDMs/PMs , MEAL Coordinator/Manager, HR Department

  • Implementation: Programme teams

 

Scale and scope of position

Staff:

MEAL Assistants, enumerators

Stakeholders:

Key external stakeholders the post has relationships with (e.g. UN agencies, INGOs, local NGOs, civil society, governmental bodies)

Budgets:

List of budgets covered by post holder, and size of budget

Information:

Brief description of the information resources the post holder is responsible for at CO level (e.g. GORS, Agresso, Intranet)

Legal or compliance:

Brief description of any legal or compliance responsibility the post holder has (term of employment, vendors, donors)

 

  1. Competencies 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

 

 1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

 

Generic professional competencies for this position: 

  • Bachelor’s degree in Information Management or a related major

  • Minimum of 2 years’ relevant experience in MEAL.

  • Experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile 
  • Fluency in English, both written and verbal 
  • Strong computers skills including MS Office (Word, Excel, Outlook). 

  • Able to travel to other areas in Sudan.

  • Knowledge of digital data collection platforms (KoBo, CommCare). 

 

2. Behavioral competencies  

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Handling insecure environments 
  • Managing resources to optimize results
  • Empowering and building trust
  • Managing performance and development
  • Planning and delivering results

 

  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:  

  • The Job Description  

  • The Work and Development Plan  

  • The Mid-term/End-of-trial Period Performance Review Template 

  • The End-term Performance Review Template 

The NRC Competency Framework 

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