Senior IT Officer, Business Solutions (Product Manager)
| Job #: | req35868 |
| Organization: | World Bank |
| Sector: | Information Technology |
| Grade: | GG |
| Term Duration: | 2 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Washington, DC,United States |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 3/20/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
• Manage and prioritize the product backlog in collaboration with stakeholders, ensuring alignment with business priorities and technical feasibility. • Collaborate closely with Agile Release Trains (ARTs), development teams, business owners, and other stakeholders to ensure incremental delivery of value. • Ensure compliance with ITS governance frameworks, cybersecurity policies, and quality assurance standards throughout the product lifecycle. • Act as the primary liaison between ITS leadership, business units, and technical teams to ensure transparency and alignment. • Strong understanding of Agile methodologies, with hands-on experience in SAFe practices and Program Increment (PI) Planning. • Analytical mindset with the ability to interpret data and make informed decisions. • Professional certifications such as SAFe Agile Product Manager, Certified Scrum Product Owner (CSPO), or equivalent are highly desirable. • Stakeholder satisfaction scores and engagement levels. • Achievement of business value objectives and alignment with strategic goals. • Collaborates with: Agile Release Trains (ARTs), System Architects, Business Owners, ITS leadership, and cross-functional teams. • Adhere to ITS policies, governance frameworks, and security standards throughout the product lifecycle. • Ensure lessons learned and best practices are documented and shared to enhance organizational maturity in Agile delivery. • Quarterly progress reports on product performance, compliance, and financial integrity. • Regular stakeholder engagement updates and risk mitigation plans. • Agile Methodologies: Expert proficiency with extensive experience in SAFe and Scrum. • Stakeholder Management: Advanced proficiency with strong communication and negotiation skills. • Data Analysis: Advanced proficiency with ability to make informed decisions based on metrics.Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7wRole OverviewThe Product Manager is responsible for maximizing the value of products within the Information Technology Services (ITS) organization by defining and executing a clear product vision and strategy that aligns with organizational objectives and global best practices. This role ensures that products deliver measurable business value while adhering to ITS governance, security, and quality standards. The Product Manager leads cross-functional teams and applies Scaled Agile Framework (SAFe) principles to enable incremental delivery through continuous planning and execution.In addition to core product management responsibilities, the role requires advanced knowledge of Artificial Intelligence (AI) concepts and applications, modern systems architecture including cloud-native and microservices design, and familiarity with Low Code / No Code platforms to accelerate solution delivery. The Product Manager will champion innovation, leveraging emerging technologies to optimize processes and enhance user experience. Acting as a strategic liaison between ITS leadership, business units, and technical teams, the incumbent fosters collaboration across Agile Release Trains (ARTs) and ensures transparency, compliance, and alignment with enterprise architecture and portfolio priorities. A Product Manager overseeing the Environmental and Social Framework (ESF) and Operational Financial Management (OFM) systems plays a key role in strengthening governance, compliance, and operational efficiency. The role focuses on guiding product strategy, enhancing system functionality, and ensuring both platforms support effective due diligence, risk management, and financial oversight. The Product Manager will be responsible for leading the team that supports ESF and OFM systems, ensuring coordinated delivery, smooth operations, and continuous improvement. By aligning technology solutions with institutional policies and global standards, the Product Manager helps maintain streamlined workflows, strong data integration, and clear reporting. Working closely with technical teams, E&S specialists, and financial management experts, the Product Manager drives modernization, process alignment, and data‑driven decision‑making to support efficient and high‑performing operations.Key Responsibilities• Develop and communicate a compelling product vision, strategy, and roadmap aligned with ITS objectives and enterprise architecture.• Lead and facilitate agile ceremonies, including Program Increment (PI) Planning, backlog refinement, and system demos, in accordance with SAFe practices.• Monitor product performance using defined metrics and implement continuous improvements based on feedback and data-driven insights.• Drive innovation by identifying opportunities for process optimization, automation, and adoption of emerging technologies.Required Skills and Qualifications• Proven experience in product management within ITS or similar technology-driven environments.• Excellent leadership, communication, and stakeholder management skills, with the ability to influence across organizational levels.• Familiarity with IT governance, cybersecurity, and compliance standards.• Timely delivery of product increments aligned with PI objectives.• Backlog health, including prioritization accuracy and readiness for execution.• Compliance with ITS governance, security, and quality standards.• Participates in: PI Planning sessions, system demos, and portfolio-level reviews to ensure alignment with enterprise strategy.• Foster a culture of innovation, learning, and continuous improvement within the product team and across ARTs.• A comprehensive product roadmap aligned with ITS and SAFe objectives.• Documentation of PI Planning outcomes and backlog prioritization.• Recommended certifications (at least two required): SAFe Agile Product Manager, Certified Scrum Product Owner (CSPO), SAFe Program Consultant (SPC), and Project Management Professional (PMP).• Product Roadmap Development: Advanced proficiency and ability to align with strategic objectives.• Financial Planning: Intermediate proficiency with knowledge of ITS budgeting and cost control.
Selection Criteria
• Proven experience managing products that incorporate sustainability and compliance components. • Understanding of modern systems architecture, including cloud-native and microservices. • understanding of ESF principles and financial governance frameworks. • Proficiency in Lean Portfolio Management, backlog prioritization, and value stream alignment. • Advanced technical and professional skills, including Agile methodologies, product lifecycle management tools, and financial planning systems. • Exceptional communication and negotiation skills, with the ability to influence and build consensus among diverse stakeholders. • Ability to anticipate risks, develop mitigation strategies, and adapt to changing circumstances. • Ability to drive strategy for developing modern AI driven systems and integration across all products. • Experience shaping strategy and supporting organizational decisions.• Master’s degree with 8+ years relevant experience, or Bachelor’s degree with 14+ years in IT product management or related fields.• Knowledge and competency in Artificial Intelligence (AI) concepts and applications.• Familiarity with Low Code / No Code platforms and their integration within enterprise solutions.• Demonstrated expertise in Scaled Agile Framework (SAFe) practices, including Agile Release Train leadership and PI Planning.• Certification in SAFe Agile Product Management or equivalent is highly desirable.• Strong analytical and problem-solving abilities with the capacity to manage competing priorities in a fast-paced environment.• Behavioral competencies: strategic thinking, accountability, adaptability, and results orientation.• Commitment to continuous learning and innovation, with the ability to mentor and develop team members.Plus Points (Level II Responsibilities)• Experience leading multiple product portfolios with complex interdependencies.• Representation of the organization in high-level forums
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
