IT Officer, Business Solutions I (Associate Experience Design Officer)
World Bank
Full-time Close on 20 Mar 2026
IT Officer, Business Solutions I (Associate Experience Design Officer)
| Job #: | req35824 |
| Organization: | World Bank |
| Sector: | Information Technology |
| Grade: | GF |
| Term Duration: | 2 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Chennai,India |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 3/20/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
• Select appropriate methods (interviews, contextual inquiry/field studies, diary studies, surveys, usability testing, card sorting, etc.) based on research questions and constraints. AI-powered solution research • Translate insights into actionable design recommendations, hypotheses for MVPs, and measurable success criteria. • Ensure compliance with accessibility standards (WCAG) and existing design system, advocate for platform reuse and pattern consistency. • Present findings to stakeholders; facilitate alignment workshops; support governance reviews with user evidence. • Participant recruitment plan and consent/ethics materials; diverse participant panel. • Insight artifacts: persona/archetypes, journey maps, service blueprints, prioritized opportunities. • Usability analysis/test reports with severity ratings, and remediation recommendations. • Decision dashboards: user-centered KPIs and telemetry-backed insights. • Post-release evaluation reports and recommendations for iteration.Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7wDepartment Context ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for money.Unit ContextThe ITS Operations Products unit (ITSOP) enables digital enablement of the Bank's business processes through a modern, flexible, and user-friendly digital platform that integrates and optimizes critical functions for thousands of front-line staff. It also drives the delivery of AI-powered business solutions to support business priorities and accelerate data-driven decision-making across the institution.Duties and AccountabilitiesResearch strategy and planning• Define research plans that align with ITSOP’s product roadmaps and institutional priorities; scope studies across discovery, generative, evaluative, and post-release phases.End-user and stakeholder engagement • Recruit and interview diverse participants representing front-line staff roles, geographies, languages, accessibility needs, and operational contexts; to capture workflows, pain points, heuristics, and decision-making patterns tied to critical functions.• Prototypes and investigate user trust, explainability needs, and human-in-the-loop requirements for AI features; identify risks of bias and unintended consequences.Experience Design and communication• Use AI-assisted design tools to accelerate artifact creation (personas, journey maps, task flows, wireframes, prototypes), generate initial design variants, and auto-generate research summaries and readouts—followed by expert review and refinement.Usability, accessibility, and platform fit• Run iterative usability studies, prototypes and live features, benchmark usability across platform components and shared patterns.• Track adoption and success rates for rolled out features.Collaboration and influence• Partner closely with product managers, designers, engineers, data teams, and change/adoption leads to ensure insights inform decisions.Deliverables• User research roadmap aligned to ITSOP priorities and release trains; study briefs and protocols.• Roll-out and adoption of AI enabled Experience design process with future state workflows, agent orchestration and hand-offs. • Experience artifact deliverables with AI trust and explainability findings; human-in-the-loop guidelines for AI features.• Accessibility audit reports and improvement plans.• Executive summaries and stakeholder readouts; workshop materials.
Selection Criteria
• Degree in HCI, Cognitive Science, Psychology, Information/Computer Science, or related field; advanced degree a plus. • Proficiency in qualitative and quantitative methods and research operations, plus experience applying AI-assisted analysis to accelerate insight generation. • Hands-on familiarity with AI-powered products and human–AI interaction research; experience designing leveraging Vibe prototyping tools such as Lovable and Replit. • Working knowledge of responsible AI principles, human-in-the-loop design, privacy/security considerations, and risk mitigations (e.g., guardrails, explanations, confidence cues). • Strong storytelling and stakeholder influence skills; ability to communicate AI concepts and evidence-based recommendations to technical and non-technical audiences.• Master’s degree in Arts/computer science/STEM with 6 years relevant experience or bachelor’s degree in computer science with a minimum of 8 years relevant experience spanning UX research and product/design collaboration in enterprise environments; demonstrated impact on shipped features or products.• Experience using AI-assisted design tools to generate and iterate on artifacts such as personas, journeys, wireframes• Demonstrated experience with workflow/process analysis, service/journey mapping; ability to translate findings into agentic workflows and acceptance criteria.• Ability to define usability, adoption, trust, and safety metrics; experience partnering on telemetry/instrumentation and building dashboards to monitor outcomes.• Proficiency with research/design/analytics toolchains (Figma, Mural, analytics platforms; basic familiarity with LLM prompt tools, vector search,).• Excellent written and spoken English and communication skills
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
