Senior IT Officer, Business Solutions (Product Manager)
| Job #: | req35698 |
| Organization: | World Bank |
| Sector: | Information Technology |
| Grade: | GG |
| Term Duration: | 2 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Washington, DC,United States |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 3/6/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
• Develop multi-year product roadmaps aligned with operational procurement needs, digital transformation priorities, and emerging technology capabilities. • Translate procurement policies and business rules into system capabilities, user stories, and acceptance criteria. • Integrate agentic AI models that autonomously execute procurement tasks under human supervision. • Coordinate multiple Scrum teams, ensuring synchronized delivery across platforms, integrations, and data layers. • Support functional testing, AI model validation, workflow simulations, and UAT. • Provide transparent communication on roadmap progress, risks, decisions, and change impacts. • Stay current on procurement technology trends, AI evolution, regulatory changes, and best practices. • Strong understanding of operational procurement policies, sourcing processes, and vendor management. • Practical knowledge of foundation models/LLMs, retrieval-augmented generation (RAG), tool-use/function-calling, multi‑agent orchestration, autonomous workflow agents with human-in-the-loop controls, prompt engineering, and safety/guardrails. • Solid understanding and working knowledge of designing cloud-native, event-driven microservices following domain-driven design (DDD), API-first approaches (REST/GraphQL), asynchronous messaging and streaming platforms (such as Kafka or Event Hub), CQRS, and saga patterns. Familiarity with containerization and orchestration technologies like Docker and Kubernetes, as well as serverless architectures where applicable. • Understanding of IAM (RBAC/ABAC), secrets management, encryption, privacy and responsible AI, auditability, and model governance in regulated environments. • Experience with low-code/no-code platforms and workflow automation technologies. • Certifications such as CSPO, SAFe POPM, PMP, or procurement‑related credentials are desirable.Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit www.worldbank.org. VPU Context The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w. Department ContextThe Information and Technology Solutions (ITS) Vice Presidential Unit supports the World Bank Group’s mission by delivering transformative digital solutions to staff across 150+ global locations. Within ITS, the Fiduciary Operations unit (ITSFD), part of the Operations & Country Engagement Solutions department (ITSOE) department, leads efforts to enhance operational efficiency and data-driven decision-making in Bank’s Operations. Operational Procurement Product ManagerRole OverviewThe Operational Procurement Product Manager is responsible for leading the vision, strategy, and delivery of next-generation procurement systems that enable efficient, transparent, compliant, and insight-driven procurement operations. The role focuses on modernizing procurement workflows through intelligent systems, automation, AI-driven decision support, and low-code/no-code innovation.This role serves as the primary bridge between procurement operations, business stakeholders, ITS technical teams, and Agile delivery units. The Product Manager ensures that procurement platforms deliver measurable value, improve user experience, strengthen fiduciary controls, and support evolving institutional procurement policies.The Product Manager operates as a strategic leader, capable of driving complex work programs, orchestrating multiple delivery teams, managing dependencies, and ensuring alignment with enterprise architecture, data governance, and cybersecurity standards. The role demands strong leadership and the ability to champion digital transformation across procurement functions. Key ResponsibilitiesA. Product Vision, Strategy & Roadmap• Define and maintain a clear vision for modern procurement systems powered by AI, automation, and intelligent workflows.• Identify high‑value opportunities to modernize procurement processing, risk screening, document analysis, vendor evaluation, and insights delivery.B. Requirements Definition & User Engagement• Engage procurement specialists, policy owners, buyers, and operational staff to understand needs and pain points.• Lead user validation, design reviews, and continuous feedback cycles.C. AI, Agentic Automation & Low-Code Innovation• Champion adoption of AI-driven capabilities such as automated document analysis, supplier risk scoring, and intelligent workflow routing.• Drive low-code/no-code solutions to accelerate delivery, reduce manual effort, and enable self-service modernization.D. Agile Delivery & Multi-Team Leadership• Lead Agile ceremonies, PI Planning, prioritization, and cross-team alignment.• Remove blockers, manage dependencies, and ensure focus on product goals.E. System Design, Quality & Compliance• Ensure procurement systems align with security, governance, and policy controls.• Partner with enterprise architects to ensure scalable, modular, cloud-ready solutions.F. Stakeholder Management & Communication• Serve as the primary point of contact for procurement leadership and business owners.• Influence and guide stakeholders across procurement, ITS, legal, finance, and audit teams.G. Continuous Improvement & Innovation• Identify opportunities to enhance user experience through automation, improved analytics, and process reengineering.• Drive a culture of data-driven decision-making and digital-first procurement.Required Skills and Qualifications• Proven experience in product management, business analysis, or solution leadership in procurement, supply chain, or financial domains.• Hands-on experience with Agile methodologies (Scrum, SAFe) and working with cross-functional teams.• Familiarity with model lifecycle management (data preparation, training, evaluation, deployment, monitoring, drift detection, and rollback), feature stores, experiment tracking, and CI/CD for ML pipelines.• Working knowledge of data lakes/warehouses, ELT/ETL pipelines, metadata/catalog, vector databases, and secure integration with enterprise systems (ERP, IAM) via APIs and iPaaS.• Working knowledge telemetry for apps and models (logging, tracing, metrics), reliability engineering, and cost/performance optimization.• Exceptional communication, analytical, and stakeholder management skills.
Selection Criteria
• Demonstrated experience delivering large-scale, high-impact digital products in complex enterprise environments. • Deep understanding of procurement operations, policies, sourcing processes, vendor lifecycle management, and compliance frameworks will be plus. • Strong analytical and strategic decision-making abilities with a demonstrated capacity to prioritize competing demands under tight timelines. • Ability to collaborate effectively with procurement policy units, legal teams, risk and audit functions, ITS delivery teams, and enterprise architects. • Strong understanding of AI-driven systems, agentic automation models, and intelligent system design from a product delivery perspective. • Experience leading enterprise procurement transformation programs. • Ability to shape long-term digital strategy for procurement functions. • Ability to represent procurement technology strategy in senior-level governance forums.• Bachelor’s or Master’s degree in IT, or a related field.• Proven track record leading modernization initiatives involving AI, automation, and workflow intelligence.• Ability to translate complex business rules, policies, and risk considerations into well‑structured system requirements.• Experience coordinating cross-functional teams and managing dependencies across multiple Agile workstreams.• Demonstrated experience influencing senior stakeholders, framing technology decisions, and driving alignment in governance settings.• Proven ability to work in fast-paced, high‑ambiguity environments and drive clarity, structure, and forward momentum.• Working knowledge in intelligent document processing, NLP, fraud/irregularity detection, or supplier analytics.• Experience working with multi-ART delivery structures in SAFe environments.• Previous leadership of modernization initiatives using AI, automation, or low-code platforms.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
