The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation.

Overall purpose of the role:

This position supports the accountability to affected populations while strengthening the effective implementation of Monitoring, Evaluation, Accountability, and Learning (MEAL) functions across Gaza-based projects by ensuring accurate data collection, management, and reporting. The role contributes to improving the operationalization of community feedback mechanisms, ensuring that projects are responsive, transparent, and aligned with organizational standards and donor requirements as well as the program quality and performance through reliable monitoring systems, timely analysis.

About the job:

Accountability to Affected Populations (AAP) & Community Feedback Mechanism (CFM)

• Support day-to-day implementation of Community Feedback Mechanism (CFM) across Gaza-based projects, in line with DRC SOPs and accountability standards.
• Support in community sensitization and awareness-raising actions to ensure communities understand DRCC and partners’ projects, staff roles, expected staff behaviour, and available feedback and complaint channels.
• Support dissemination and visibility of CFM information through community meetings, posters, leaflets, and verbal messaging.
• Receive, document, categorize, and follow up on community feedback and complaints in a timely, confidential, and respectful manner.
• Support coordination with program teams to ensure feedback is addressed, referred, and closed within agreed timelines.
• Assist in compiling basic CFM summaries and trends to inform program quality improvements and accountability reporting.

Monitoring & Data Collection

• Support the implementation of MEAL activities across Gaza-based projects in coordination with the MEAL team, program staff, and partner organizations.
• Support and follow up on quantitative and qualitative data collection using approved tools and methodologies, including surveys, FGDs, post-distribution monitoring, and activity monitoring visits.
• Support digital data collection using systems such as KOBO Toolbox and ensure proper handling of data collection tools.
• Participate in field monitoring visits to verify project activities and outputs.
• Flag data quality issues, access constraints, or protection concerns in a timely manner.

Data Management & Reporting

• Support data entry, cleaning, organization using Excel and MEAL databases.
• Maintain accurate beneficiary lists, attendance sheets, and indicator tracking tools at field level.
• Support preparation of monitoring summaries, dashboards, and MEAL input for internal and donor reports.
• Ensure timely submission of accurate MEAL data to the MEAL team.

About you

Experience and technical competencies: (include years of experience)

• Minimum 1–2 years of experience in MEAL, M&E, data collection, Community Feedback Mechanisms (CFM), Accountability to Affected Populations (AAP), or community-based humanitarian work.
• Experience working in emergency or complex humanitarian contexts is a strong asset.
• Familiarity with accountability standards and complaint-handling mechanisms is an advantage.
• Strong attention to detail and commitment to data quality.
• Advanced data management skills (Excel required).
• Ability to communicate clearly and respectfully with communities.
• Ability to work under pressure and adapt to challenging field conditions.

Education: (include certificates, licenses etc.)

• Bachelor’s degree in social sciences, Development Studies, Statistics, Economics, Public Administration, or a related field.

Languages: Fluent in Writing and Speaking

• Fluency in Arabic
• Advanced English proficiency

Key stakeholders:

• MEAL Team
• Area Manager
• Program Departments
• Local Partners.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You act in line with DRC’s vision and values.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Location: Gaza Strip

Closing date for applications: 25-02-2026

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.