ServiceNow Architect
| Job #: | req35641 |
| Organization: | World Bank |
| Sector: | Information & Communication Technology |
| Grade: | GF |
| Term Duration: | 4 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Chennai,India |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 2/20/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
• Assist in developing new custom applications or customizing OOTB applications • Design testing plans and carry out the testing for the aboveDo you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context:The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7wImplementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.The incumbent will work on the eServices/ServiceNow team to support and develop service catalogs, build SLAs, Flow Designer, customer applications and customize modules.As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG’s business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG’s needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, efficient scaling, compliance, resilience, and sustainability. Job Description:• Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Knowledge Management, Asset Management and CMDB, Change & Release management, SLM, Flow, Service Catalog with customization and build in-house applications • Provide production support if needed for the supported applications• Write necessary scripts to customize the applications.
Selection Criteria
• Should have certified as ServiceNow Developer/ServiceNow Implementation Specialist. • Maintain business services and configuration item relationships in ServiceNow. • Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc. • Performs core configuration tasks including system policies, business rules and client scripts. • Manage data with Tables, the CMDB, Import Sets, and Update Sets. • Perform migration activities Dev to QA, QA to Prod. • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests. • Knowledge of working with different kinds of scripts in ServiceNow and their order of execution. • Experience in creation of catalog items, wizards, record producers, interceptors, user guide. • Experience in transform maps, data sources and different transform scripts for data loads and management. • Experience in complex UI customization and UI macros. • Develop and improve user systems procedures and prepare systems documentation. • Excellent analytical, problem-solving, and organizational skills. • Strong commitment to quality and out of the box mindset. • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. • Strong collaboration and group facilitation skills. • Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.• Masters or Bachelors with a minimum of 7 years of experience.• Experience in leading a team of at least 3 members.Essential Job Functions & Required Skills:• Perform day-to-day administration of the ServiceNow.• Develop and manage application code, user interface, and third-party integration components.• Lead a small team and manage their workprogram.• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc.• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.• Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc.• Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.• Experience working with email notifications, inbound actions, reports, gauges, and home pages.• Experience in the creation and customization of complex workflows and custom workflow activities.• Experience in scheduled jobs, events and triggers to manage business needs and handle background work.• Experience in the installation of ServiceNow upgrades and/or service packs. Non-Technical Skills:• Ability to function independently with limited direction and guidance.• Good verbal, written, and interpersonal communication skills. • Ability to take initiative and work without supervision.• Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere.• Make Smart Decisions - Leverages available data and makes timely decisions.Teamwork:• Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe.• Ability to mentor junior/senior team members and colleagues.Note:“The selected person will be hired on four year renewable Term contract which can be extended for one more year based on business needs and performance.”
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
