Service Engineer

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Naples, Italy, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Naples, Italy, is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency’s customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider for Joint Force Command Naples (JFCNP), NATO CIS Group 2nd NATO Signal Battalion (2NSB), Centre for Maritime Research and Experimentation (CMRE) and Service Management Authority (SMA) for JFCNP and CMRE, it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).

We are looking for a driven and enthusiastic Service Engineer, who will take on the following roles and responsibilities:

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.

• Contributes to selecting the requirements approach.

• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.

• Plans and drives systems development projects which support the organisation's objectives and plans.

• Selects, adopts and adapts appropriate systems development methods, tools and techniques.

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.

• Collaborates with technical teams to develop and agree system integration plans and report on progress.

• Supports management of assigned IT and operational assets across the C4ISR (Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance) environment.

• Supports accurate asset tracking, lifecycle management, and optimization of resources to support mission-critical systems.

• Oversees configuration management processes for infrastructure components and systems.

• Ensures that configurations are identified, documented, and maintained to enable system integrity, traceability, and controlled changes across the IT environment.

• Supports the end-to-end change control process, including the assessment, approval, and implementation of modifications to systems or infrastructure.

• Ensures that all changes are evaluated for risk, tested, and deployed with minimal disruption to operations.

• Supports coordination and oversight of the release and deployment of assigned new systems, software, and updates.

• Enables successful delivery into production environments while maintaining stability and performance through proper planning, testing, and communication.

• Supports development and maintenance of secure and reliable communication systems supporting operational effectiveness.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.

• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

• Recent experience in Project management of C4ISR acquisition and/or development projects for a large organization.

• Experience in planning, design, system engineering and implementation of military or other C4ISR systems.

• Experience in Project Management tools, managing cost and labour.

• Experience in identifying and assessing new and emerging technologies and their adoption into larger systems.

• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 5 year contract with competitive tax-free salary and household and children’s allowances;

• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

• Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website. 

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCIA career site.