The Human Resources Administration Unit (HRAU) International, located in the Global Shared Services Centre (GSSC), is responsible for providing a wide range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional category worldwide.

Under the overall supervision of the Head of Human Resources Administration Unit (International), and direct supervision of the Human Resources Officer (HRAU International), the sucessful candidate will support and closely coordinate the HR administration activities for a specific area of responsibility, ensuring the accurate and timely processing of all HR actions.

The successful candidate will also serve as reviewer and validator for a number of HRAU International transactions in FreshService (or other tools) and Wave, which includes all necessary related exchanges and coordination with staff, managers, and team members, as well as supporting the handling of complex cases in coordination with supervisors and relevant units.

The National HR Officer (NO) operates within the three HRAU Operations Desk, providing specialized HR administration services across one or more of the following functional areas:
• Operations Desk 1: Onboarding & Cross-Boarding
• Operations Desk 2: Contract Administration, Time Management & Offboarding
• Operations Desk 3: Benefits & Entitlements

A. Core Responsibilities
 

1. Review and validate transactions in FreshService and Wave, as defined in the HRAU International Approval Matrix.
2. Serve as second-level support for complex or sensitive cases escalated by the Senior HR
   Associates.
3. Provide technical guidance on the interpretation and application of HR policies and rules, including complex and escalated cases.
4.  Support and closely coordinate with team members within the designated operations desk to
   ensuring timely, clear, and professional communication, including sending interim replies as a standard practice.
5. Provide support and coordinate with relevant units on issues related to Wave.
6. Monitor and report on performance indicators and areas for improvement to ensure that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
7. Analyze areas for improvement based on KPI and SLA data and provide follow-up support
   through coaching, mentoring, and guidance to increase the capacity of HRAU team members within the designated operations desk.
8. Review and recommend process improvements to current HR procedures within the unit.
9. Support the implementation and enhancement of the HR component of the Organisation’s
   Enterprise Resource Planning (ERP) system.
10. Support initiatives that reinforce standards of conduct, a respectful workplace, and an accountability culture.
11.  Perform other relevant duties as maybe assigned.

B. Specialization-Specific Responsibilities

Operations Desk 1 - Onboarding & Cross-Boarding
The National Human Resources Officer assigned to Desk 1 serves as Functional Team Lead for
onboarding and cross-boarding movements, with a focus on Professional staff and complex
hiring modalities.

12. Serves as Functional Team Lead / Primary Validator for entry and movement into positions.
13. Validate onboarding and cross-boarding transactions across defined staff categories and grades.
14. Ensure compliance and consistency in:

o External hiring
o Inter-agency transfers
o Gratis personnel: Junior Professional Officers (JPOs), secondments, loans
o Internal movements: Within Grade Transfer (WGT), Within Country Transfer (WCT), approved memoranda

15. Ensure accurate application of hiring entitlements and special conditions.
16. Provide operational guidance to Senior Human Resources Associate assigned to the Onboarding and Cross-Boarding desks.

Operations Desk 2 - Contract Administration, Time Management & Offboarding
The National Human Resources Officer assigned to Desk 2 serves as Functional Team Lead for
contract administration management, separation processing and complex time management
cases.

17. Serve as Functional Team Lead / Primary Validator for employment status changes and separations.
18. Review and validate the following transactions:

o Contract extensions and conversions
o Assignments from Special Leave Without Pay (SLWOP)
o SLWOP initial and extension requests
o Separations and terminations
o Terminal emoluments

19. Provide technical guidance on complex time management cases, including flexible working arrangements and special leave cases.
20. Ensure compliance with policies governing retirement, Mutually Agreed Separation (MAS), non-renewal, and inter-agency transfers.
21. Provide operational guidance to HRS and Senior HR Associate processors assigned to Contract
Administration, Time Management and Offboarding desks.

Operations Desk 3 - Benefits, Entitlements, Education Grant & Rental Subsidy Specialization
The National Human Resources Officer assigned to Desk 3 serves as Functional Team Lead for
the processing of benefits, entitlements, education grant and rental subsidy.

22. Serve as Functional Team Lead / Primary Validator for high-risk, financially sensitive transactions.
23. Review and validate the following benefits and entitlements transactions:

o Salary changes and Advancement Within Grade (AWG)
o Allowances: family, interim, Non-Family Service Allowance (NFSA), reduced NFSA, Mobility Incentive, Hardship Allowance
o Medical Insurance: Health Insurance (HI) / Medical Service Plan (MSP)
o Personal status changes: civil status, nationality, home station
o Education Grant (EG)
o Special Education Grant (SEG)
o Rental Subsidy (RS)
o Salary & Rental Advances

24. Ensure compliance with complex entitlement rules.
25. Coordinate with Payroll and other units on financially impactful HR actions.
26. Provide operational guidance to Senior HR Associates assigned to Benefits, Entitlements, Education Grant & Rental Subsidy desks.

EDUCATION

• Master’s degree in Human Resources, Business Administration, Psychology or related field from
  an accredited academic institution with two (2) years of relevant professional experience; or,
• Bachelor’s degree in above fields with four (4)  years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resources Management and personnel administration.
• Experience using an ERP system.
• Experience in an international organization, non-government or government institutions /
  organisation in a multi-cultural setting is an advantage; and
• Supervisory experience is an advantage.

SKILLS

• Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint and Outlook.
• Knowledge of IOM/UN HR procedures and rules is an asset; and
• Knowledge of HR Systems (i.e. SAP, Oracle) highly desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential. 
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. 
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies