Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

IOM’s Approach to Protection promotes a coherent and accountable organizational role in safeguarding the rights of individuals across operational contexts, in line with the Inter-Agency Standing Committee definition8. Working with States as primary duty bearers, IOM programs aim at ensuring full respect for the rights of the individual in accordance with the letter and the spirit of relevant bodies of laws to ensure that individuals’ and communities (rights holders)’ exposure to risks of violence9 are reduced and addressed and that their rights are upheld and needs fulfilled. This approach is implemented through operational pillars – thematic guidance, direct assistance, convening and dialogue, advocacy and communication, training and capacity building and data, research and learning – guided by core commitment to protection mainstreaming, accountability, inclusion, sustainability, systemic change and effective partnership. 
The IOM Mission in the Democratic Republic of Congo (DRC) seeks to appoint Migrant Protection caseworker who will operate under direct supervision of the Migrant Protection Officer and overall supervision of Migrant Protection Coordinator. The incumbent will be responsible in ensuring that migrant assistance is delivered safely, and dignified, based on the migrants’ free, prior, and informed consent. The program offers independent, needs-based post-arrival assistance at the request of countries of origin or receiving countries, always with the explicit consent of the migrants.  
 

1. Supervise the development of data collection tools such as ODK/Kobo forms. 
2. Assist setting up odk/system user account for the project team in a timely manner.
3. Supervise the development of user manuals, training materials to be distributed to field teams on best practices.
4. Support in the training and day to day coaching of staff involved in data entry and data processing, while ensuring compliance to standards of quality and timely information sharing. Provide user support and the system training to the staff on ODK or any other data collection.
5. Daily management of beneficiary system profiles and project hardware to reflect accurate operational project outputs.As
6. sist in setting up system hardware and capacity transfer to all field teams.
7. Assist in verifying and preparing beneficiaries information packages and documentation for administrative purposes, follow procedures for documents internal validation.
8. Support in ensuring data quality assurance of collected field level data and provide timely feedback to project management and field registration assistants.
9. Assist with the generation of quantitative reports for internal and external use.
10. Provide rapid solutions and feedback on technical system features to ensure daily implementation of the project is accurate and on track.
11. Design & develop system dashboards by writing SQL queries/views/stored procedures.
12. Develop & implement a proper backup/restore mechanism
13. Perform such other duties as may be required.

Required Qualifications and Experience

Education

• Master’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with two years of relevant professional experience;
• Bachelor’s degree in the above fields with four years of relevant professional experience.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts.
• Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
• Experience with referrals and coordination with local protection actors, NGOs, or government services.
• Experience working in programs that include a movement operations component is an advantage.
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred. 

Skills

• Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset.
• Knowledge of MiMOSA is a strong asset.
• Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.
• Strong interpersonal and teamwork skills.
• Ability to deliver assistance in challenging conditions; adaptability and good judgment.
• Good written and verbal communication skills; ability to prepare case notes and reports.
•  Proficiency in MS Office (Word, Excel), tools used for case management.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in French and English is required (oral and written)

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies