Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the direct supervision of the Information Management Officer (CRM) for Resettlement Support Center  for the Middle East and North Africa (RSC MENA), and overall supervision of the RSC MENA Project Manager , the incumbent will be responsible for implementing the activities related to information management and systems’ development required by IOM programmes. Specifically, the incumbent is expected to perform the following functions:

1.  Gather and document user requirements, analyse business processes, create prototypes to confirm requirements,  customize, code, test, and deploy .NET applications.
2.  Maintain and optimize the performance, document, and support both existing and new   applications (platforms : dot net , power platform, dyanmics 365…. )
3. Train users to  facilitate productive use of the applications. 
4.  Support the configuration, administration, monitoring, maintenance, and security of applications and databases.
5. Create, manage, and maintain database objects to be used for applications and reports.
6. Implement software development SOPs  including source control, backup, recovery, and issue tracking using IOM standard tools.
7. Respond promptly within accepted timeframes to application’s user support and enhancement requests  facilitating continued operation of the said applications.
8. Timely report needs and progress on issues in his/her area of responsibility to direct supervisor.
9. Supports the confidentiality and integrity of all RSC-related information by following control procedures in line with USRAP standards of conduct and data protection rules. 
10. Maintain and ensure confidentiality of data in accordance with IOM Data protection rules and principles as guided by the IOM standards of conduct; and

11. Perform any other related duties as may be assigned by the supervisor.

Required Qualifications and Experience

Education

• University degree in computer science with four years of relevant experience, or

• School diploma with six years of relevant experience 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

•  Experience in .NET software development (particularly on C#, ASP.NET) with SQL Databases and a minimum of two years of experience in developing web-based database applications and thin-client Web-based applications.

• Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) and in complex operations, including conflict and post-conflict situations preferred.

• Certifications in Microsoft Power Platform ( Power Apps, Power FX, Power Automate, Power BI), SharePoint Administration or Data Visualization tools are a distinct advantage.

• Certification in Dynamics 365 is a distinct advantage

Skills

• Knowledge on software development, particularly the use of C# and .Net Framework

• Knowledge of Microsoft SQL Server 2008 or higher, SQL Reports Server, and experience in using SSMS.

Languages

For this position all applicants, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies