1. Purpose of the Consultancy
The purpose of this consultancy is to support WHO’s work towards assisting national efforts on integrated delivery channels including primary care, emergency care, critical care and operative care in coordination with the concerned team in HQ drawing on resolution WHA 76.2 on Integrated emergency, critical and operative care for universal health coverage and protection from health emergencies.
This consultancy will be pursued under the primary supervision of the Regional Adviser, Violence & Injury Prevention and Disability & Rehabilitation, PNM/HPD, EMRO and secondary supervision of the Scientist, Integrated Services and Models of Care and Service Delivery and PHC, HQ.
2. Background
The Eastern Mediterranean Regional cross-departmental initiative endeavours to provide the required technical support to country efforts to strengthen national emergency care, critical care and operative (ECO) care based on WHO normative guidance and within related mandates and commitments including the 2023 resolution WHA 76.2. This resolution builds on the Framework on integrated people-centred health services (WHA A69/39, 2016) and reinforces the mandates of previous resolutions to promote Integrated emergency, critical and operative care for universal health coverage and protection from health emergencies. The ultimate aim is to save millions of lives through improvements to ECO systems.
Within this framework, a key instrument is WHO’s clinical registry, a global registry, built on DIHS2, to support both system-level planning and facility-level quality improvement initiatives across all WHO regions. Several countries in the Eastern Mediterranean Region already use or are planning to use the trauma module of the registry platform as part of their post-crash care quality improvement initiatives. Furthermore, WHO’s Clinical Registry platform is supported by the Establishing Clinical Quality Improvement Programmes (EQuIP) toolkit which uses a data-driven approach to identify gaps and barriers to high-quality clinical care, analyse their causes and impacts and select appropriate corrective actions for measurable and sustainable changes. WHO's ECO care assessment tool (ECSA) also supports countries in integrated ECO care planning. Multiple EMR countries have undertaken ECSA planning, and others are planning this activity in 2026. There is a clear need to support the wider rollout of the above-mentioned activities and assist with the implementation of identified interventions at the system level.
This consultancy aims to maintain the clinical registry, ECSA and WHO Clinical Registry platforms, develop new clinical registry modules and learning materials, manage country engagement through their ECSA process, analyse data and generate reports for WHO and countries in different regions including EMR and support the development of the EQuIP toolkit. In this contract, 15% of the consultant’s time will be dedicated to directly supporting ECO-related activities in the Region.
3. Planned timelines (subject to confirmation)
Start date: 1 April 2026
End date: 31 September 2026
4. Work to be performed
Output 1: Technically support WHO’s work relating to the development of WHO’s clinical registry and its application across EMR (and other possible) countries
· Deliverable 1.1: Support training of data collectors and clinicians for the pilot of the Dataset for Operative Care for WHO’s clinical registry, including development of documentation, training and communication materials; regular presentations, demonstration and troubleshooting the platform and creation of demo account and practice cases.
· Deliverable 1.2: Finalise technical content for data collection modules of WHO Clinical Registry Handbook for the Technical Advisory Group Integrated Clinical Care review.
· Deliverable 1.3: DHIS2 Platform maintenance through managing implementation and impact data analytics and their associated dashboards; maintaining and updating, when necessary, metadata to adapt to platform needs over time (i.e. data elements, form structure, program rules, indicators, data visualizations and other reference data); monitoring data quality and addressing gaps (through 1. reporting of bugs and required development or 2. supporting users directly to address human errors) where necessary; attending WIDP operational meetings to discuss shared platform maintenance needs; and testing and maintenance during DHIS2 version upgrades.
· Deliverable 1.4: Provide time-bound technical advisory support to strengthen partner engagement and platform utilization, including: preparing technical briefing materials and background documentation for ISM participation in WIDP convenings; facilitating structured technical exchanges between ISM and WIDP and documenting agreed action points; reviewing and synthesizing user queries received during the contract period and producing recommendations to enhance user guidance and platform functionality; and developing a targeted partner re-engagement and outreach strategy, including proposed approaches for engagement with professional societies and provider networks, for subsequent implementation by WHO staff.
Output 2: Technically support WHO’s work relating to the registry quality improvement toolkit and related EQuIP tools; operative care encounter dataset; and DIHS2 platform.
· Deliverable 2.1: Finalise registry quality improvement toolkit and related EQuIP tools for production and public-facing platform
· Deliverable 2.2: Support pilot of Dataset for the Operative Care encounter including creating data analytics and new dashboards for the operative encounter module; updating audit filters; updating metadata, monitoring data quality; addressing system bugs and faults; supporting community of practice and training on platform; creating user accounts and supporting new users with new two-factor authentication process; and providing country support with troubleshooting.
· Deliverable 2.3: DHIS2 Platform maintenance
· Deliverable 2.4: Liaise with partners internally and externally regarding platform maintenance and use
Output 3: Technically support WHO’s work relating to piloting the dataset for operative care and the implementation of WHO’s clinical registry and EQUIP toolkit.
· Deliverable 3.1: Support pilot of Dataset for Operative Care as well as its post-pilot revisions and final submission for production and public-facing platforms.
· Deliverable 3.2: Support at least two countries with implementation of WHO’s clinical registry and EQUIP toolkit including remote training of new users; maintenance of training instance and training data sets; providing technical support to users and rigorous data quality supervision, including training and refreshers where needed; analysing country-level data to monitor impact on key system and facility indicators; undertaking reporting to key stakeholders.
· Deliverable 3.3: DHIS2 Platform maintenance
· Deliverable 3.4: Liaise with partners internally and externally regarding platform maintenance and use
Output 4: Technically support WHO’s work relating to platform development and maintenance relating to the Dataset for Critical Care for WHO’s clinical registry and DHIS2.
· Deliverable 4.1: Support partners with platform development for the Dataset for Critical Care for WHO’s clinical registry, including development of documentation, training and communication materials; regular presentations, demonstration and troubleshooting the platform; as well as creation of demo account and practice cases.
· Deliverable 4.2: Build ISM team capacity to take over responsibilities for:
Ø DHIS2 Platform maintenance through managing implementation and impact data analytics and their associated dashboards; maintaining and updating, when necessary, metadata to adapt to platform needs over time (i.e. data elements, form structure, program rules, indicators, data visualizations and other reference data); monitoring data quality and addressing gaps through 1) reporting of bugs and required development or 2) supporting users directly to address human errors where necessary; attending WIDP operational meetings to discuss shared platform maintenance needs as well as testing and maintenance during DHIS2 version upgrades.
Ø Liaising with partners internally and externally regarding platform maintenance and use through representing ISM in WIDP convenings; acting as primary liaison for any communications and collaborative work between ISM and WIDP; fielding inbound new user queries through website; initiating targeted partner re-engagement with subset of existing users; as well as developing and executing targeted outreach strategy to increase global use (engaging professional societies, provider networks, etc).
5. Specific requirements
- Qualifications required:
Essential: Minimum first university degree for lower end of range, an advanced university degree for mid and high end of range, in public health, epidemiology, or related field
Desirable: Clinical experience in the field of surgery, emergency care or trauma care
- Experience required:
Essential: At least 5 years of experience working in the public health sector, particularly with a focus on data management and analysis. Knowledge of DHIS2 and familiarity with health management information systems. Experience managing a trauma registry.
Desirable: Experience as a quality officer in a clinical setting. Experience with WHO.
International experience is mandatory for international consultant
- Skills / Technical skills and knowledge:
· Extensive knowledge of digital data collection platforms
· Strong oral and written communication skills
· Experience in data management and analysis
· Ability to liaise with clinical national partners
· Ability to work with partners effectively as part of a team
· Proficiency in MS Office software applications (basic knowledge of SharePoint is desirable)
- Language requirements:
Expert knowledge of written and spoken English
6. Place of assignment
All work will be done remotely
Medical clearance : The selected Consultant will be expected to provide a medical certificate of fitness for work.
Travel (If travel is involved, a medical certificate of fitness for work will be required.) All travel arrangements will be made by WHO – WHO will not be responsible for tickets purchased by the Consultant without the express, prior authorization of WHO. While on mission under the terms of this consultancy, the Consultant will receive subsistence allowance. Visas requirements: it is the consultant’s responsibility to fulfil visa requirements and ask for visa support letter(s) if needed.
Additional Information section
· This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
· Only candidates under serious consideration will be contacted.
· Remuneration is in line with WHO consultant established rates
· Successful candidates will be included in the roster for consideration for future contractual engagement via a consultancy, as they become available. Inclusion in the roster does not guarantee any future contractual relationship with WHO
· A written test may be used as a form of screening.
· If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
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· WHO is committed to workforce diversity.
· WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
· Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
· WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
· Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
· WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
· Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:
(a) Your profile on Stellis is properly completed and updated;
(b) All required details regarding your qualifications, education and training are provided;
(c) Your experience records are entered with elaboration on tasks performed at the time.
