Job Description

Project Context and Scope

The International Organization for Migration (IOM) is implementing the project “Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo²” funded by The Swiss Confederation/State Secretariat for Migration (SEM). The overall objective of this project is to contribute to enhancing migration governance through an evidence-based and holistic approach and maximize migration potential to achieve sustainable development outcomes in Kosovo[1]. In particular, the project will strengthen the capacities of authorities in Kosovo¹to enhance migration governance by supporting Government efforts at enhancing migration administrative service delivery, including through reduction of administrative burden and digitalization efforts.

Overall objective of this proposal is to build an integrated policy and digital framework that connects administrative burden reduction with migration governance, enhancing service delivery, reducing inefficiencies, and enabling smoother internal and international mobility for citizens, foreign workers, and diaspora.

As part of the project "Enhancing Migration Governance through Evidence-Based Programming and Strengthened Institutional Capacities in Kosovo," IOM seeks to engage a highly qualified consultant to provide strategic advisory expertise to Kosovo’s key institutional mechanisms, particularly the Office of Strategic Planning in the Office of the Prime Minister, to gain better understanding on the current situation in terms of migration related service design and delivery, focusing on main dimensions of the digital transformation efforts in the sector.

The assessment will begin with a comprehensive Baseline Architecture Review, covering business, data, application, and technology layers. The first step involves a Legal, Policy, and Governance Review. This will include a general review of the legal and regulatory frameworks governing digital service delivery for internal migration services, as well as an analysis of national policies related to institutional mandates, data-sharing rules, interoperability requirements, and e-government standards that influence the digitalization process. In parallel, the current organizational and process landscape across institutions responsible for internal migration will be mapped, identifying roles, responsibilities, and operational dependencies to understand how governance and business architecture interact with service delivery.

Next, the project will conduct a Mapping of Existing Digital Infrastructure, examining the application, data, and technology architectures in use. This step will provide a high-level mapping of existing digital systems, platforms, databases, interfaces, and infrastructure deployed by relevant institutions. It will identify technical gaps, legacy systems, integration constraints, and assess current levels of interoperability between institutions to highlight critical areas requiring attention.

Building on this baseline understanding, a Prioritization and Digitalization Feasibility Assessment will be carried out. A prioritization matrix will be developed to rank internal migration services based on feasibility, expected impact, implementation complexity, cost, organizational readiness, and potential improvements to user experience. This will provide a structured view of which services and processes should be targeted first for digital transformation.

The next phase focuses on Target Architecture and Gap Assessment across application, data, and technology layers. This includes identifying additional infrastructure and capabilities required to support digitalization. An assessment will be conducted to determine needs across software, hardware, APIs, interoperability platforms, cybersecurity enhancements, and data integration layers. Potential digital solutions and architectural building blocks suitable for internal migration services will be defined, including modules, platforms, mobile components, workflow engines, and system upgrades.

A preliminary Investment and Road-mapping exercise will provide estimated costs for each recommended digitalization component. This will be complemented by a high-level digitalization roadmap aligned with enterprise architecture phases, outlining short-term, mid-term, and long-term transformations. The roadmap will also define a timeline for piloting, deployment, testing, and full operationalization, ensuring alignment with business priorities and technical readiness.

Finally, Stakeholder Engagement and Field Validation will ensure that the proposed architecture and digital solutions are grounded in practical realities. Targeted consultations will be conducted with IT units, municipal offices, Civil Registry departments, and other relevant stakeholders. Technical workshops or focus groups will also be facilitated with frontline staff and end-users to identify bottlenecks, validate requirements, and ensure that the proposed digital solutions address real operational challenges and improve the overall user experience.

[1] All references to Kosovo should be understood for IOM to be in the context of United Nations Security Council resolution 1244 (1999).

Organizational Department / Unit to which the Consultant is contributing

Migration Management and Operations

Tasks to be performed under this contract

6.1 Baseline Architecture Assessment (Business, Data, Application, Technology)
6.1.1 Legal, Policy and Governance Review (Business Architecture / Architecture Governance)
a)    Conduct a general review of the legal and regulatory frameworks governing digital service delivery for internal migration services.
b)   Analyse national policies on institutional mandates, data-sharing rules, interoperability requirements, and e-government standards that influence the digitalization process.
c)    Map the current organizational and process landscape across institutions responsible for internal migration, identifying roles, responsibilities, and operational dependencies.
6.1.2 Mapping of Existing Digital Infrastructure (Application, Data, Technology Architectures)
d)   Perform a high-level mapping of existing digital systems, platforms, databases, interfaces, and infrastructure currently used by the relevant institutions.
e)    Identify technical gaps, legacy systems, integration constraints, and current levels of interoperability between institutions.
1.3. Prioritization and Digitalization Feasibility (Business / Architecture Vision)
f)    Develop a prioritization matrix ranking services based on feasibility, impact, implementation complexity, cost, organizational readiness, and expected improvements to user experience.
6.2 Target Architecture and Gap Assessment (Application, Data, Technology)
6.2.1 Identification of Additional Infrastructure and Capabilities
a)    Assess additional infrastructure needs across all architecture layers (software, hardware, APIs, interoperability platforms, cybersecurity enhancements, data integration layers).
b)   Define potential digital solutions and architectural building blocks suitable for internal migration services (modules, platforms, mobile components, workflow engines, system upgrades).
6.2.2 Investment and Road mapping
c)    Provide preliminary cost estimations for each recommended digitalization component.
d)   Develop a high-level digitalization roadmap aligned to EA phases, covering short-term, mid-term, and long-term transformations.
e)    Define a timeline for piloting, deployment, testing, and full operationalization, aligned with business priorities and technical readiness.
6.3. Stakeholder Engagement and Field Validation (Business Architecture)
6.3.1 Stakeholder Consultations
a)    Conduct targeted consultations with IT units, municipal offices, Civil Registry departments, and other relevant stakeholders, where necessary.
b)   Facilitate technical workshops or focus groups with frontline staff and end-users to identify bottlenecks, validate user requirements, and ensure alignment with the proposed digital solutions.

Performance indicators for the evaluation of results

Tasks / Deliverables	Estimated Deadline
Develop a prioritization matrix ranking services based on feasibility, impact, implementation complexity, cost, organizational readiness, and expected improvements to user experience	15-March-2026
Develop a high-level digitalization roadmap aligned to EA phases (short-, mid-, long-term)	15-April-2026

Education

Relevant high-level academic qualifications and certifications demonstrating advanced competence in digitalization, including:

A Master’s Degree or MBA in Digitalization, ICT, or a closely related field
- Digitalization Expert Level certification or equivalent
- Enterprise Architecture: Zachman or TOGAF
- Project Management: PMP or PRINCE2
- IT Service Management: ITIL

Experience

At least 15 years of progressive experience in Information and Communication Technologies (ICT), with a strong focus on digital transformation, enterprise architecture, enterprise systems, infrastructure architecture, cybersecurity, and cloud-based solutions.
Demonstrated experience working with institutional stakeholders, leading technical consultations, facilitating cross-institutional coordination, and supporting organizational and digital change-management processes.

Skills

Excellent analytical, documentation, and communication skills, with a proven ability to produce high-quality, actionable reports, policy recommendations, and technical documentation that support digitalization objectives.
Excellent communication skills.
Personal commitment, efficiency, flexibility, drive for results, respect for diversity, creative thinking.
Advanced analytical skills and commitment to detail.
Ability to take initiative, identify gaps and propose solutions.
Ability to work as part of a team as well as on own initiative.
Cultural sensitivity and ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.

Languages

Proficiency in English and Albanian languages, both written and spoken.
Knowledge of Serbian language will be considered an advantage

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

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