The Human Resources Administration Unit (HRAU), located in the Manila Human Resources Operations and Administrative Services (MHRO), is responsible for providing a full range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional category and General Service staff in Headquarters (HQ).
 

Under the overall supervision of the Head, Human Resources Administration Unit and direct supervision of the National Human Resources Officer, the successful candidate is responsible for the human resources administration services for staff in the Professional category in a specific Region and / or Headquarters based General Service Staff.

1. Provide information, documentation and guidance to staff members on the interpretation of Human Resources policies, regulations and rules.
2. Respond to staff queries via phone, Skype for Business or e-mail relating to Human Resources Administration, for staff within the assigned region/area of responsibility, in an accurate and timely manner.
3. Verify and complete all administrative actions relating to contract administration and entitlements and benefits for all staff, within the assigned region/area of responsibility, as defined in the HRAU Transaction and Approval Matrix, within the defined service levels for each action.
4. Coordinate with other units within the MHRO, other relevant Offices and HQ Departments on hiring requirements such as medical clearance, travel bookings, security clearance, visa obtainment, etc.
5. Review and update accurately Human Resources master data in the Organization’s Enterprise Resource Planning (ERP) system, as required.
6. Review and escalate complex cases, if required, to the National Human Resources Officer for assistance with resolution. 
7. Verify and complete all staff actions which impact payroll and other benefits and entitlements, within the timelines defined by the Payroll Unit, to ensure timely and accurate payment of allowances.
8. Monitor recurring actions and proactively follow up with staff members as required.
9. Review HR actions processed by Human Resources Assistants and submit for approval, as defined in the HRAU Transaction and Approval Matrix.
10. Perform other related duties as may be assigned.

EDUCATION 

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with five (5) years of relevant professional experience; or,
• High School diploma with seven (7) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resources Management and personnel administration.
• Experience using an ERP system. 
• Experience in an international organization, non-government or government organisation, in a multi-cultural setting, is an advantage.

SKILLS

• Advanced knowledge of Microsoft Office.
• Knowledge of IOM/UN HR procedures and rules is an asset.
• Knowledge of SAP highly desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
3. Appointment will be subject to certification that the candidate is medically fit for appointment.
4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies