Operations Officer
| Job #: | req35420 |
| Organization: | World Bank |
| Sector: | Operations |
| Grade: | GF |
| Term Duration: | 3 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Lome,Togo |
| Required Language(s): | English and French |
| Preferred Language(s): | |
| Closing Date: | 2/2/2026 (MM/DD/YYYY) at 11:59pm UTC |
Description
Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org Western and Central Africa (AFW) Region: https://www.worldbank.org/en/region/afr/western-and-central-africa Togo is part of the Cote d’Ivoire Country Management Unit which covers Benin, Cote d’Ivoire, Guinea and Togo. The CMU has the second largest IDA program in the West and Central Africa region, with a lending portfolio of close to US$11 billion and an ambitious agenda of analytical and advisory work, reflecting a strong partnership with client governments. Cote d’Ivoire has access to IBRD funds in addition to IDA financing. The CMU program has a strong strategic focus on jobs, public sector transformation and human capital development and makes critical contributions to corporate priority programs like M300, access to quality health services, productive social safety nets and skills development. Benin and Togo receive the IDA Prevention and Resilience Allocation due to growing concerns over conflict and have ambitious national prevention strategies and programs which drive IBRD/IDA resource allocation. • Provide general operational support to the World Bank Group Country Manager (CM) as needed, including attending meetings, facilitating provision of operational information; liaising between donors and stakeholders. • Contribute to teamwork, workflow coordination and an operating culture focused on client service as envisaged under the Country Partnership Framework. • Produce reports and analysis of the Togo’s portfolio, including ensuring the quality of portfolio performance management through project implementation, monitoring and assistance. • Carry out results tracking of the IDA and trust fund portfolio, working in collaboration with TTLs and M&E Specialist as needed, liaising regularly with task teams on both the framework and the progress towards project outcomes, raising issues to management as needed. • Provide substantive input to the overall country program development and implementation • Under the supervision of the CM, provide strategic advice to Government, Civil Society Organization, and Donor Agency counterparts working with the World Bank. • Facilitate dialogue with a diversity of stakeholders and support the development of partnerships with them where relevant. Country Context The World Bank Group’s new Country Partnership Framework (CPF) with Togo is aligned with ongoing national strategies and focuses on three high-level objectives: Increasing quality private sector employment; Enhancing human capital; Promoting inclusive and resilient territorial development. The current IDA country portfolio consists of 9 national investment operations (IPF and PforR) and a development policy financing program, for a total commitment of US$ 1.7billion. Togo also benefits from financing under 7 regional IDA operations. The program includes ambitious and transformative operations on agricultural sector transformation (a first joint IDA-IFC-MIGA integrated project and engagement), human capital development, energy sector transformation, public sector performance, with the strong pipeline including a further integrated IDA-IFC-MIGA operation on transport sector development. The program is anchored in an ambitious government reform agenda supported by a development policy finance program. The growing orientation of the portfolio towards Program for Result (PforR) financing exemplifies the alignment between the government program and IDA corporate priorities and initiatives. The World Bank Group Office in Lomé has about 33 staff plus consultantsDuties & Responsibilities:The key accountabilities of the Operations Officer are as follows:• Compile and disseminates information on behalf of the CM to the country team as necessary, including keeping and distributing minutes of key meetings.• Coordinate management of the portfolio, including facilitating in-country missions, providing guidance and comments to task teams, and interacting with the client on a regular basis on portfolio management issues including leading results-based CPPR. • Carry out regular corporate and country portfolio reviews; drafting briefing and speaking notes; coordinate the preparation of briefs, including for senior management and for Spring/Annual Meeting briefs; helping coordinate CMU contributions into the review of regional and corporate products; and other operational tasks, as needed.• In coordination with the country team, provides support to the CM in the preparation of management of work program delivery.• Respond to routine inquiries from clients, donors, NGOs, and other civil society representatives. • Foster and maintain on-going working relationships with international agencies that can be leveraged for coordination purposes and collaborate closely with Donors and Cooperation Agencies in Togo in the development and articulation of common actions• Supervise and mentor the Junior Professional Associate dedicated to monitor the PRA/PREP program
Selection Criteria
• Strong analytical skills – mastery of corporate systems (operations portal, standard reports, BI, etc.) • Experience with multi-stakeholder governance, social accountability, leadership, and managing multi-stakeholder networks that engage non-traditional World Bank clients such as networks of youth, private sector and other specific CSOs. • Bank Instruments, Policies, Procedures, and Systems - Fully familiar with Bank Instruments, Policies, Procedures and Systems (including safeguards, FM and procurement). • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.• Masters’ degree with a minimum of 5 years of professional experience.• Ability to function effectively in multi-disciplinary teams within a matrix environment.• Written and Verbal Communication – Delivers information effectively in support of team or workgroup. Required Competencies:• Project Management - Understands and utilizes the basic concepts of project management, as they relate to the implementation of a project.• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.COS_PFM_Criteria.pdf
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
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