• Function title: Pension Assistant
• Reference: NOC-DP-2025-FGIII/1041
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties.
• Information about living in Brussels
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
• Function group: Function group III
• Job level: 8-10 - Check salary simulations for the basic grade
• Generic post: Assistant
• Number of posts: 1
• Duration of engagement: 5 Year(s) - extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: DP/SAS - The Staff Administration and Support Unit
• Working arrangement: EUROCONTROL operates a hybrid working model that combines onsite presence with remote work opportunities. Remote working is subject to specific limits set out in internal rules and must align with business needs and managerial approval. Please note that full-time remote work is not permitted.
• Competition publication date: 25/09/2025
• Competition closing date: 23/10/2025 (23:59 Brussels time)
• Reserve list: Applicable - See details in the "Useful information" section

Your team

Within the Directorate of People, the Staff Administration and Support service manages staff entitlements and administration, and administers the payroll and pensions.

As a Pension Assistant, under the supervision of the Pension Team Leader, and in close collaboration with the other focal points in the Pension team, you will be responsible for carrying out a range of tasks related to the daily administration of individual pension rights, taxes, allowances, and other entitlements for EUROCONTROL’s former staff and pensioners, in full compliance with applicable rules, policies, and standards. The role may also include responsibilities linked to administering end-of-service benefits and the transfer of pension rights. In addition, you will contribute actively to projects and initiatives aimed at enhancing the efficiency and effectiveness of the service.

Your role

Your role will be to:

• Serve as focal point for countries with the largest number of EUROCONTROL pensioners (e.g. Belgium, France, The Netherlands, Germany) – ensure effective communication with pensioners and national authorities and provide prompt and accurate resolution of enquiries.
• Administer individual pension rights, including calculations on tax compensation, survivor’s pensions, preparation of administrative documents, updates, adjustments, and entitlements, in accordance with the Agency’s Staff Regulations.
• Handle the accurate attribution of household, educational, and family allowances, as well as sickness cover for pensioners.
• Provide assistance and support on tax implications related to the EUROCONTROL pension and internal tax scheme.
• Support the administration of the end-of-service process ensuring the correct payment of employee benefits and entitlement to the unemployment allowance.
• Support the inward transfer of pension rights for new staff members and of actuarial pension rights for departing employees.
• Process personal and sensitive data with high level of confidentiality and ensure relevant databases with individual entitlements are maintained up to date, including through annual or ad hoc surveys.
• Participate to improvement initiatives such as projects on automation, review of processes/tools, review of legal framework, etc. and propose pro-actively changes to further enhance the service.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Candidates must fulfil one of the following requirements:
• Completion of third level studies, meeting European Qualifications Framework (EQF) Level [7] or higher (Master’s degree or equivalent) and minimum 3 years of relevant working experience.
• Completion of third level studies, meeting European Qualifications Framework (EQF) Level [6] or higher (Bachelor’s degree or equivalent) and minimum 4 years of relevant working experience.
• Completion of post-secondary education, meeting European Qualifications Framework (EQF) Level [5] or higher and minimum 6 years of relevant working experience.
• A degree in HR, Social Sciences, Finance or Law will be considered an asset.
• Experience in HR administration, preferably in the field of compensation and benefits areas within an international organisation or a national administration.
• Knowledge of social security regulations (ideally for Benelux, Germany or France) and associated legal aspects, either from experience with national social security administrations or in intergovernmental organisations.
• Experience with PeopleSoft, SharePoint, SAP Business Objects, Power BI will be considered an asset.
• Ability and interest in working with numbers.
• Ability and interest in working with internal rules and regulations related to the working conditions.
• Analytical thinking: you analyse information and identify relationships.
• Problem-solving: you know how to respond to (routine) problems as they arise by applying job knowledge.
• Customer focus: you adapt services to respond to customer needs.
• Quality focus: you deliver consistent quality in work.
• Team Work: you foster team work.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users at level C1/C2 in one of the 2 languages (English or French) and independent users at level B1/B2 of the other. Knowledge of other European languages, in particular Dutch or German would be an asset. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated.
• The selected candidate will be offered a contract for a duration of 5 Year(s) in accordance with the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. This contract may be renewed for a total duration of up to nine (9) years, or it may be converted into an undetermined contract.
• The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.