Coordinator - Planning Monitoring Evaluation, Reporting and Quality Assurance (PMERQA)

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.

The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The PMER Coordinator is responsible for establishing and leading the Planning, Monitoring, Evaluation, Reporting and Quality Assurance function for the IFRC Pacific CCD. Building on IFRC’s global and regional planning and results frameworks (including Strategy 2030, the Unified Plan and associated indicator tracking), the Coordinator will contextualize and operationalize these frameworks across the Pacific CCD’s programmes and emergency operations, ensuring alignment between global objectives, regional priorities, and National Society implementation.

The Coordinator will lead the development and institutionalization of PMERQA systems, processes, tools, and reporting mechanisms across IFRC Pacific CCD programmes and operations, establishing a coherent framework for planning, performance monitoring, results measurement, learning, accountability, and donor reporting. This includes developing data collection and reporting systems, monitoring plans, quality assurance processes, and mechanisms for tracking progress against programme outcomes and outputs.

Working closely with Pacific CCD technical focal points, Pacific National Societies, the Asia Pacific Regional Office and Movement partners, the Coordinator will ensure the timely collection, analysis, and use of data to support adaptive management, evidence-based decision-making, and program accountability. The role will also facilitate programme reviews, learning initiatives, evaluations, lessons-learned exercises, and documentation of good practices to strengthen programme quality and humanitarian action across the Pacific. In emergencies, the Coordinator will promote an adaptive management approach so that community feedback and lessons learned inform the evolution of the response.

A key responsibility of the position is to strengthen PMER capacities within Pacific National Societies and CCD programme teams through training, mentoring, coaching, and technical support. They will provide day-to-day technical guidance and mentoring to the national PMERQA staff member, ensuring effective implementation of PMERQA activities and contributing to the development of sustainable in-country PMERQA capacity. The Coordinator will promote a culture of results-based management and learning across the CCD while ensuring compliance with IFRC PMERQA standards and donor requirements.

PMERQA leadership and systems

1. Establish and lead the PMERQA function for the Pacific CCD, including an annual PMERQA workplan and a calendar of planning, reporting and review deadlines for plans, appeals, proposals and pledge-based reports.
2. Contextualise IFRC global and regional results frameworks for the Pacific, and develop and maintain CCD monitoring and evaluation plans, indicator tracking tables and data quality assurance processes, including for programme-specific frameworks where required.
3. Provide day-to-day technical guidance, mentoring and quality assurance to the national PMERQA staff member, contributing to sustainable in-country PMERQA capacity.

Planning and reporting

1. Coordinate the development of the Pacific CCD Unified Plan and country-level and multi-country plans, appeals and reports for the Pacific CCD and Pacific National Societies. Review and verify all plans, appeals and reports against IFRC standards, formats and deadlines, and submit them to the Asia Pacific Regional Office for publishing and sharing with donors.
2. Coordinate with CCD colleagues, Strategic Partnerships and Resource Mobilization, and PMERQA colleagues in the Asia Pacific Regional Office and Geneva on proposals, pledge-based reports for partners and donors, and other planning and reporting matters.
3. Support the development of emergency plans of action, DREF and Emergency Appeal operational strategies, operation updates and final reports, as required.

Monitoring, data and information management

1. In close coordination with CCD programme managers and coordinators, co-develop and support the rollout of programme-specific monitoring systems with IFRC and Pacific National Societies.
2. Provide technical guidance to programme coordinators and Pacific National Societies on baseline studies, assessments and data collection, and ensure timely baseline analysis feeds into programme design and implementation.
3. Coordinate with Pacific CCD NSD unit and provide technical guidance to Pacific National Societies to update annual data on Federation-wide Databank and Reporting System (FDRS).
4. Coordinate the development and updating of information management, activity tracking systems and dashboards across sectors, ensuring good data quality for decision-making, reporting and information sharing within the CCD, with National Societies and across IFRC.
5. Ensure that data are collected, stored, analysed and shared in line with IFRC data protection and responsible data standards, including IFRC guidance on the responsible use of artificial intelligence (AI).

Evaluation, learning and accountability

1. Work with Asia Pacific Regional Office PMERQA to ensure that CCD programmes and operations adhere to the IFRC Framework for Evaluation, and plan, commission or facilitate reviews, evaluations and lessons-learned exercises as required.
2. Set up systems and forums for capturing and sharing operational learning, using participatory approaches, and ensure that learning from monitoring, reviews and evaluations is accessible, relevant and used to inform decision-making and adaptive management.
3. Work with Community Engagement and Accountability (CEA) colleagues to ensure that context-specific systems and processes for multi-directional accountability are designed and implemented, and that community feedback informs programme and operational adjustments.
4. Present monitoring and learning findings to management, National Societies and partners through briefings, reports and data visualization, and brief new colleagues and visitors on the role and work of PMERQA.
5. Maintain archives of all plans and reports in line with agreed CCD guidelines.

National Society PMERQA capacity strengthening

1. Lead the coordination of PMERQA technical support to Pacific National Societies together with other Movement PMERQA focal points, including support visits on planning, reporting, knowledge sharing and programme quality practices, frameworks and tools.
2. Coordinate the design and delivery of PMERQA and programme quality training for IFRC and National Society staff and volunteers, including technical support to the development of programme quality curricula.
3. Work with the Asia Pacific Regional Office and the CCD team to strengthen capacities in results-based management, programme accountability and outcome reporting.

Networking and emergency support

1. Build internal and external networks with PMERQA specialists and humanitarian and development partners in the Pacific and beyond, to share good practice and improve monitoring and evaluation tools and approaches.
2. Participate in and contribute to regional and global PMERQA events as appropriate.
3. Provide internal PMERQA surge capacity in emergency operations as required, including setting up PMERQA frameworks, monitoring and lessons-learned processes for new operations.

Required:

• University degree in a relevant field (e.g. social sciences, development studies, statistics or public health) and/or can demonstrate equivalent capacity through work experience.

Preferred:

• Certificate or other professional qualification in one or more of the following areas – Monitoring and Evaluation, Evaluation Practice, Theory of Change, Project Management, Community Engagement, Information Management.

Required:

• At least 6 years of professional experience in PMERQA, including experience supervising, coaching or mentoring staff.
• Experience in the management of planning and reporting systems with multiple stakeholders.
• A track record of working with teams through all phases of the program cycle from design and planning of programs and projects to implementing, monitoring and evaluating at an outcome level.
• Demonstrated expertise in report-writing and product delivery to tight deadlines
• Proven experience in designing program quality/PMER tools such as Theory of Change, results -based frameworks, MEL Frameworks, Operational Plans, Reporting templates.
• Understanding of, or experience in, protection, gender and inclusion (PGI) programming, including the collection and analysis of disaggregated data.
• Experience in the development and delivery of relevant training initiatives
• Developing, managing and maintaining Information Management systems and reporting processes, (experience with web-based data collection and visualization tools such as Kobo/ODK or Power BI a distinct advantage).
• Experience in quantitative and qualitative data collection and analysis, including survey design

Preferred:

• PMERQA experience in humanitarian emergency response operations (e.g. emergency plans of action, operation updates, real-time or lessons-learned reviews).
• Experience facilitating participatory reviews, lessons-learned workshops or evaluations.
• Experience providing remote and in-person technical support across multiple countries or organizations.
• Working with programme budgets and financial reporting systems.
• Working with the Red Cross / Red Crescent Movement.

Required:

• Demonstrated negotiation, analytical, and problem-solving skills.
• Advanced computer skills, including proficiency in Microsoft 365 applications (especially Excel) and data analysis and visualization tools (e.g. Power BI).
• Results-oriented, with the ability to lead and manage change within a matrix management structure.
• Proven good judgment and ability to work with complete integrity and confidentiality, acting as a model of highest integrity in personal capacity and at team level.
• High degree of discretion, tact and sensitivity with internal and external stakeholders.
• Excellent facilitation, training, coaching and report-writing skills.
• Fluently spoken and written English.

Preferred:

• Knowledge of the Pacific humanitarian and development context.
• Good command of another IFRC official language (French, Spanish or Arabic).
• Knowledge of a Pacific language.

Values:
Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies:
Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Functional competencies:
Strategic orientation; Building alliances; Leadership; Empowering others.