Quality Assurance Specialist (800767)

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Quality Assurance Specialist develops the logistics centre’s quality management system and is the legal representative of the ICRC's pharmaceutical operations to National Drug Regulatory authorities.

Accountabilities & Functional responsibilities

• Contributes to the implementation and continous improvement of the Quality Management System, including SOPs (Standard Operating Procedures), KPIs(Key Performance Indicators), internal audits, training, change control, deviations and CAPA (Corrective and Preventive Action) systems. This should be in compliance with WHO(World Health Organisation) Good Distribution Practices (GDP) for medicinal products for human use;
• Supports the Head Pharmacist and Quality Assurance Pharmacists in ensuring effective implementation of GDP requirements across operations;
• Develops, reviews, revises and maintains quality system documentation, including SOPs and related controlled documents. Provides technical guidance to other units in SOP development and compliance;
• Participates in GDP and GMP (Good Manufacturing Practice) audits under the guidance of the Quality Assurance Pharmacist;
• Supports GDP training programs for staff involved in the medical supply chain and contributes to fostering a quality-focused culture within the organisation;
• Contributes to reporting on quality performance indicators and compliance metrics as required;
• Acts as the Liaison between the Pharmacy & Poisons Board (PPB), the director of Veterinary Services, other regulatory bodies and the Logistics Support Center, facilitating follow-up and coordination on the processing of import and export permits for healthcare, veterinary pharmaceuticals and medical devices;
• Ensures that all suppliers and healthcare products of healthcare goods are compliant with Pharmacy and Poisons board requirements;
• Organizes for the disposal of damaged and obsolete drugs in liaison with Pharmacy and Poisons Board;
• Releases or rejects products following cold chain breakdowns in accordance with established procedures and ensures appropriate reporting and documentation of incidents;
• Participates in the management of deviations, complaints, and CAPA processes, including cold chain excursions;
• Participates and supports qualification and validation activities for equipment, systems, and processes to ensure compliance with GDP requirements;
• Provides technical support to the Medical Purchasers on the quality related issues including reviewing the drafts for the Global Quality Comparison Table;
• Lead, supervise, mentor and coach team members.

Professional experience required

• Bachelor's Degree in Pharmacy from a recognized university;
• Must be a registered Pharmacist with the Pharmacy & Poisons Board, Ministry of Medical Services in the Republic of Kenya;
• 10 to 12 years experience in the quality assurance unit of a pharmaceutical company;
• Must have good knowledge of Ministry of Health Policies including national and international drug laws and policies;
• Advanced computer skills (Word, Excel, Powerpoint);
• Experience in risk management;
• Strong leadership skills and supervision experience;
• High organizational and analytical skills;
• Able to develop and sustain a network of key contacts.

What we offer

• Diverse and humanitarian-minded workforce;
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worlwide;
• Training opportunities.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates, and no one should require any payment or compensation during the recruitment process. If the candidate is asked for any fee, they must report to ICRC HR Department through the recruitment contact.

Additional information

Ready to apply? You will need to upload your CV and a motivational letter, copies of your Degrees and certificates and a valid license to practice.

• Location : Nairobi – Kenya
• Type of Position : Applicants must have an existing legal right to live and work in Kenya at the time of the application. The ICRC will not sponsor or obtain work permits for this position.
• Type of contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance)
• Job Level : C1
• Application deadline: 20th November 2026