Digital Knowledge Manager

Mission and objectives

The World Health Organization serves as the directing and coordinating authority for public health within the United Nations system. WHO seeks to promote health, ensure everyone can attain the highest level of health, keep the world safe and serve the vulnerable through partnerships, people and countries

Context

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel arrangements, expense management, and compliance with applicable meeting and travel policies. Within this framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of the system, providing user support, and contributing to the continuous improvement of MTS processes. The assignment aims to provide support to the Meeting and Travel Services, ensuring efficient technical writing, knowledge management and training.

Task Description

The incumbent develops and maintains knowledge resources and training materials for the newly deployed WHO Meeting and Travel systems. Key responsibilities include: Knowledge Management: Develop, organize, and maintain user documentation for Meeting and Travel systems (FAQs, manuals, guides), ensuring content is accessible, up to date, and aligned with business needs. Knowledge Systems: Manage and improve knowledge platforms (e.g., SharePoint, Intranet), standardize documentation formats, and promote best practices for knowledge sharing. Training Development: Design and produce training materials (videos, presentations, e-learning modules) related to Meeting and Travel systems, tools, and processes. Training Delivery: Conduct onboarding sessions, workshops, and trainings (in-person and virtual) for all user roles (e.g., planners, arrangers, end users). Continuous Improvement: Review training and knowledge resources, identify gaps, and collect user feedback to enhance effectiveness and relevance. Adoption Support: Promote a culture of learning, monitor training completion, and support the adoption of new systems and updates.

Competencies and values

- Integrity. - Respect for Diversity. - Assiduity and professionalism - Accountability. - Planning and organising. - Communication and Teamwork - Adaptability and Flexibility. - Creativity and innovation. - Self-management

Living conditions and remarks

1) Living Conditions Living conditions in Tunisia are highly appreciated and comparable to those of northern Mediterranean countries. The country enjoys a Mediterranean climate in almost all regions, except for the south, which features a more arid climate. In addition to its mild climate and varied landscapes, Tunisia has a rich cultural heritage, making it one of the most visited countries in the world. It is also renowned for its gastronomic attractions and a culinary tradition inherited from a millennia-old history. According to a ranking by the American magazine Ceoworld, Tunisia is the 7th least expensive country in the world. The country has a recognized healthcare system and a quality education system. It is equipped with all the necessary infrastructure and amenities for optimal living comfort. The capital, Tunis, is relatively easy to navigate. Public transportation is available and affordable. Crime rates remain relatively low, despite an increase in reported acts of violence. Tunisia is currently going through a critical phase of democratic and social transition; it is therefore important to stay informed about the political situation. Security advice is systematically provided by UNDSS and UNHCR security personnel. Given that this is a national UN Volunteer assignment, the volunteer will be responsible for organizing their own accommodation and basic needs. 2) Conditions of Service for National UN Volunteers The contract is issued for the indicated period, with the possibility of extension subject to the availability of funds, operational necessity, and satisfactory performance. However, there is no guarantee that the assignment will be renewed. Travel to the duty station (if applicable) and a settling-in grant will be provided when the duty station is located outside the commuting area from the place of recruitment. The Volunteer Living Allowance is paid monthly to cover housing, utilities, and daily living expenses. Life, health, and permanent disability insurance is included (health insurance for up to 3 dependents), as well as a final repatriation allowance (if applicable) and a resettlement allowance for satisfactory service. Additionally, in non-family duty stations classified under hardship categories D or E according to the ICSC, a Well-Being Differential (WBD) will be paid monthly. 3) Allowances and Benefits Before the assignment • Entry lump sum: 350 USD • Relocation costs: 200 USD at the beginning and end of the assignment if the duty station is located outside the commuting area (as determined by UNDP/UNV) During the assignment • Volunteer Living Allowance: 2,349.66 TND • Training: Access to UNDP/UNV learning and career development resources • Annual leave: 2.5 days per month • Insurance: Comprehensive coverage for health, life, and malicious acts for the volunteer, as well as health insurance for up to 3 eligible dependents. See the Conditions of Service for more details on eligibility criteria. At the end of the assignment • Exit allowance (paid upon successful completion of the assignment): 195.81 TND per month served, paid at the end of the contract. Further entitlements and information available at: • https://app.unv.org/calculator • https://www.unv.org/volunteer-your-country-conditions-service