Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The ICT team plays a crucial role in the UNDP UG CO as reliance on digital technology continues to increase in all our operations, projects, and programme deliveries. The team drives the CO's digital transformation efforts to better enable, leverage, and deploy technology solutions that help the CO implement new ways of working—smarter and more efficiently—to improve value to UNDP partners, stakeholders, and beneficiaries.
The Intern will report to the ICT Associate and work closely with programme and operations and will have dotted reporting to Team leader – IGI.
The ICT Intern will support the execution of ICT services in the CO and provide day-to-day technical assistance to users. The intern will also contribute to digital transformation initiatives, particularly automation, document digitization, and migration to modern platforms.
The purpose of this internship is to support the Country Office in advancing digital transformation initiatives, including process automation, data digitization, responsible AI exploration, digital tools adoption, and capacity building. The Intern will contribute analytical, technical, and coordination support while gaining practical exposure to digital transformation projects in a development and organizational context.
Duties and Responsibilities
Help Desk Support
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Provide first-line daily IT support to end users.
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Troubleshoot and resolve hardware, software, and account access issues.
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Support installation and configuration of computers, printers, mobile devices, and licensed software.
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Provide technical support for both onsite and virtual events, including setting up cameras, audio systems, display screens, and supporting online platforms such as Zoom, MS Teams etc.
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Assist in maintaining ICT asset records, ensuring proper tagging and tracking
Network & Hardware Infrastructure Support
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Support efficient network administration, including Wi-Fi, LAN, and VPN troubleshooting.
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Assist in monitoring network performance and reporting connectivity issues.
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Support diagnostics, preventive maintenance, and repair of ICT equipment (computers, laptops, servers, printers, scanners, UPS).
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Assist in vendor coordination for equipment under warranty.
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Provide support for mobile devices in line with BYOD policies.
Digitalization and Automation Support.
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Support ongoing automation initiatives aimed at improving operational efficiency.
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Assist in digitizing physical documents and migrating content into SharePoint and other modern platforms.
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Collaborate with teams to identify automation needs and digital workflow improvements.
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Support training/orientation sessions for staff on ICT systems and tools including the latest and emerging technologies like AI.
AI and Emerging Technologies
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Support pilot initiatives involving AI, automation, or data analytics under close supervision
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Assist in preparing concept notes, briefs, and presentations on AI and digital innovation opportunities.
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Support planning, coordination, and tracking of digital transformation initiatives and projects.
The Intern will report to the ICT Associate and work closely with programme and operations and will have dotted reporting to Team leader – IGI.
Competencies
IT skills:
- Knowledge and a proficient user of Microsoft Office productivity tools.
- Knowledge of computer hardware, software installation, and troubleshooting
- Knowledge of the latest and emerging technologies such as AI, Robotics etc is added advantage
Other competencies and attitude:
- Interest and motivation in working in an international organization;
- Good analytical skills in gathering and consolidating data and research for practical implementation;
- Outgoing and initiative-taking person with a goal oriented mind-set;
- Communicates effectively when working in teams and independently;
- Good in organizing and structuring various tasks and responsibilities;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Responds positively to feedback and differing points of view;
- Consistently approaches work with energy and a positive, constructive attitude.
Required Skills and Experience
Education:
Candidates must meet one of the following educational requirements:
- Currently enrolled in a Master’s degree; or have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.
- Field of study: Information Technology, Computer Science, Information Systems, Software Engineering or equivalent.
Other competencies and attitude:
Interest and motivation in working in an international organization;
Good analytical skills in gathering and consolidating data and research for practical implementation;
Outgoing and initiative-taking person with a goal oriented mind-set;
Communicates effectively when working in teams and independently;
Good in organizing and structuring various tasks and responsibilities;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
Responds positively to feedback and differing points of view;
Consistently approaches work with energy and a positive, constructive attitude.
Internship Conditions
- UNDP will not pay interns for internship but will provide a stipend in accordance with the provisions of the UNDP internship policy; all other expenses connected with it will be borne by me or my sponsoring Government or institution;
- UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;
- Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
- Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship;
- Interns must provide proof of enrolment in health insurance plan;
- Interns are not staff members and may not represent UNDP in any official capacity;
- Interns are expected to work full time but flexibility is allowed for education programmes;
Language Requirements: Fluency in English is Required
Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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This position is no longer open.
