A place to make a difference:

In this full time permanent (Mondays – Fridays) role, you’ll work as a part of our NSW Retail team in Bateau Bay to help us create lasting change for children everywhere. The Retail Store Manager plays an important role in delivering on our vision of a better world for children. By supporting the management of the daily operations of the Save the Children Australia Bateau Bay Op Shop, you’ll be contributing to our commitment to children in Australia, the Pacific and around the world.

You will make a difference by:

• Driving results with purpose — hitting targets while keeping a strong, community-minded commercial focus.
• Creating standout customer moments — delivering great service and handling feedback with confidence and care.
• Bringing the brand to life — supporting campaigns, amplifying promotions, and keeping the mission front and centre.
• Building a high-performing team — onboarding, coaching and supporting volunteers while nurturing an inclusive, positive culture.
• Running a polished, efficient store — maintaining strong visual standards and keeping daily operations flowing smoothly.
• Staying on top of stock and finances — managing inventory, driving donations, and keeping the numbers accurate and accountable.

A place to feel valued:

Your previous expertise in running and managing a retail store is invaluable.

This role requires:

• Solid retail know-how with hands-on customer service and team leadership experience
• Organisational ability — you’re great at juggling priorities and managing time effectively
• Customer-first mindset with a polished, professional presence
• Strong communication skills & relationship builder — you connect easily and work well with others
• Happy to roll up the sleeves — comfortable with the physical side of retail when needed

A place to belong:

We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way
• Individual learning plans to help map and deliver on your career development.
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want!).
• Full salary packaging benefits (please use this link to see how much this benefit could mean to you!)
• Extra leave to use in a range of ways to ensure you’re able to perform at your optimum

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We’d love to hear from you. Submit your cover letter and resume below.

We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

Applications close COB, Tuesday 26^th May 2026.

Position Description – Retail Store Manager

For more information about this position, please contact Ian Moore at ian.moore@savethechildren.org.au or for more information about a career at Save, visit our Careers Page.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.