Under the overall supervision of the Chief of GSSC Finance and direct supervision of the National Supply Chain Officer, and in collaboration with relevant units at GSSC, Headquarters and the Supply Chain Division, the successful candidate will be responsible and accountable to support central Master Data Management (MDM) activities and providing services to IOM offices worldwide. It is envisaged that the team will be working in different time zones and have shifts to ensure global support.

1. Serve as the primary point of contact for managing and maintaining master data accuracy, supporting supply chain activities, and ensuring compliance with organizational standards and policies by monitoring adherence to data governance policies, identifying areas for improvement, and assisting in updating relevant documents as needed.

2. Engage with the outsourced service provider on the vendor approvals and support IOM office worldwide with onboarding of vendors.

3. Provide specialized customer support to missions and suppliers regarding vendor data and compliance to address inquiries, resolve data-related issues, and ensure a seamless experience for stakeholders by responding to queries through designated channels, providing accurate and timely information, troubleshooting data access problems, and escalating complex issues to the appropriate team members.

4. Conduct regular data quality checks on existing vendor records to maintain the accuracy, consistency, and integrity of warehouse and vendor data by systematically reviewing records, utilizing data quality tools, and addressing identified errors, duplicates, and outdated information.

5. Verify vendor sanctions screening results to ensure compliance with international regulations and prevent transactions with sanctioned entities by reviewing the screening process, confirming results against sanctions lists, and flagging discrepancies for resolution.

6. Contribute to the development and maintenance of knowledge resources and training materials to promote understanding of data management processes, compliance requirements, and best practices by creating and updating FAQs, user guides, presentations, and other relevant documents.

7.  Document QA findings, actions taken, and communication with stakeholders to support accountability, process improvement, and data analysis by meticulously recording activities, tracking issues, and maintaining detailed reports to facilitate audits and continuous improvement efforts

8.  Proactively cleanse master data to manage inactive, duplicate, and missing records in the system by conducting regular reviews, identifying data gaps, implementing corrective actions, and developing dashboards using data visualization tools to monitor and ensure data accuracy and reliability.

9. Propose and support initiatives related to system enhancements, master data quality, analytics, and reporting improvements by identifying opportunities for optimization, providing recommendations, and contributing to the transition to next-generation ERP systems.

10.  Perform other functions as assigned by the supervisor.

EDUCATION 

• Bachelor's degree in Business Administration, Supply Chain Management, Information Management, or a related field.
• CIPS or other relevant internationally recognized supply chain certification will be desired.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Minimum of 3 years of experience in data management and client data handling, preferably within
  procurement or supply chain operations, with demonstrated experience in providing effective customer support.

SKILLS

• Strong attention to detail and accuracy.
• Proficiency in data entry and validation techniques.
• Knowledge of data management principles and best practices.
• Familiarity with ERP systems (Oracle preferred) and ticketing systems (Freshservice preferred).
• Excellent communication and interpersonal skills.
•  Ability to work independently and as part of a team.
• Proficiency in English is required; knowledge of other UN languages is an asset.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.