Mission and objectives

UNDP is the knowledge frontier organization for sustainable development in the UN Development System. It serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP’s policy work carried out at HQ, Regional and Country Office levels, forms a continuous spectrum of in-depth local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan. The United Nations Guiding Principles on Business and Human Rights (UN Guiding Principles) is widely recognized as the most authoritative, normative framework guiding efforts to reduce or eliminate the adverse impact of business operations on human rights. Experts have described it as the single most important innovation in promoting sustainable business practices in the last 25 years – a role that is reinforced by its inclusion as one of the Means of Implementation of the 2030 Agenda for Sustainable Development (2030 Agenda).

Context

UNDP Ethiopia operates under the Standard Basic Assistance Agreement (SBAA) signed with the Government in February 1981 and works closely with the Government of Ethiopia and partners to advance sustainable development, democratic governance, peacebuilding, and climate resilience. The Operations Unit provides critical support functions to ensure that programmes and projects are delivered effectively, efficiently, and in compliance with UNDP rules and regulations. Within this framework, the Protocol and Customs Associate plays a pivotal role in facilitating smooth administrative processes related to protocol, customs clearance, travel documentation, and liaison with national authorities. The role contributes directly to efficient service delivery for staff, projects, and international partners. Under the guidance and direct supervision of the Protocol and Customs Analyst, the volunteer will support administrative services related to protocol and customs clearance. The role requires a high level of accuracy, timeliness, and attention to detail, while promoting a client-oriented, quality- and results-focused approach, in line with UNDP rules and regulations.

Task Description

Under the supervision of the Protocol and Customs Analyst, the UN Volunteer will contribute to the following tasks: • Protocol Services: Provide support in the processing of residence permits, entry and exit visas, and visa extensions by liaising with the Ministry of Foreign Affairs and Immigration. Ensure that all required documentation is accurately prepared and submitted in timely and follow up on approvals and renewals as needed. • Logistical Support: Facilitate customs clearance and shipment logistics by coordinating with relevant government authorities such as the Customs Commission and local customs clearing agents. Ensure the preparation and submission of all necessary documentation, manage official correspondence, and monitor the progress of shipments to ensure timely delivery and compliance with regulations. • Documentation: Maintain organized and up-to-date records related to protocol and logistics activities. Assist in the filing, retrieval, and archiving of official documents. • Cost Recovery: Assist in preparing cost recovery documentation for the services provided by the unit. • Communication: Serve as a liaison between programme teams and UN agencies to facilitate smooth and effective information exchange and timely follow-up on pending actions. • Administrative Support: Provide administrative assistance by participating in meetings, preparing meeting minutes, and supporting the day-to-day administrative operations of the unit, including scheduling, correspondence, and document management. • Additional Tasks: Perform other related duties as assigned by the supervisor.

Competencies and values

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

Living conditions and remarks

Addis Ababa is the capital of the Federal Democratic Republic of Ethiopia. The population is estimated at about 4 million or so. Addis Ababa located in the Ethiopian highlands at an altitude of 2,500-2,700 meters. The climate is sunny and temperate, but it can be very cold at night, with freezing temperature at times. It is therefore advisable to bring warm clothing and foresee using heaters and/or log fires when necessary. Addis Ababa is the headquarters for the UN Economic Commission for Africa as well as the African Union (ex-OAU). Thus, there is a very large community of expatriates from all over the world. There are some 80 embassies/diplomatic missions. Housing is most of the time readily available and the rents are, on average, reasonable. Most foodstuffs, beverages, household goods, furniture and clothing, mostly imported from the Middle/Far East, South Africa and Europe, or local brands, can be found, although they can be expensive. Meat, fish, fresh fruits and vegetables are cheap and abundantly available. The basic infrastructures - roads, utilities, and telecommunications - are below standard, as are medical facilities, which are still largely inadequate, although a few private clinics and hospitals provide reasonably good routine care. There are lots of tourist attractions to visit around the country, although the amenities are often poor to average. Several restaurants around the city serve local or international cuisine and there are numerous social and cultural events throughout the year organized by the international and local communities. Sports facilities (fitness, tennis, swimming, riding, golf, etc.) exist in the major hotels or in different establishments around the city. There are no major or special security concerns within Addis Ababa city limits. As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan. You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.”