Job Overview:

The Operations Assistant is responsible for receptionist services and operational duties, resulting in a well-functioning, compliant operational environment for staff, clients, and partners.

MAJOR RESPONSIBILITIES:

Reception and Facility Management

• Answer all incoming phone calls and direct them to the appropriate team members in a timely and courteous manner.
• Manage front desk area, greeting and directing clients and visitors in a professional manner.
• Provide information and answer questions for all visitors.
• Maintain reception area and lobby in a neat and professional manner.
• Receive and distribute incoming mail and faxes.
• Support the Operations Manager with resolving facility maintenance issues.

Information Technology (IT)

• Coordinate repairs and improvements of copiers and other equipment with staff, property manager, and vendors.
• Support office-level IT and communications infrastructure, hardware, and software needs.

Supply Chain

• Order office and program supplies as needed.
• Process vendor invoices in coordination with Finance team.

Safety and Security (S&S)

• Provide support for day-to-day S&S matters.
• Support special projects and perform other tasks and duties as assigned.

JOB REQUIREMENTS:

• High school diploma required. Associates Degree preferred.
• Minimum of 2 years previous reception and/or clerical experience
• Fluency in English, bilingual abilities preferred.
• Excellent computer skills preferred in the MS Office suite: MS Word, Excel, and Outlook, as well as data entry skills.
• Highly organized and flexible.
• Effective communication and time management skills required.
• Excellent administrative and organizational skills with the ability to work independently and as part of a team in a multi-cultural environment.

Working Environment:

• Standard office work environment.
• Hours outside of typical office hours may be required.

Union Eligible:
This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Compensation: (Pay Range: $21.00 - $23.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer the following benefits to short term employees in the US: 403b retirement savings plans with immediately vested matching, sick leave, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.