Job Description

Location: Any Medecins Sans Frontieres (MSF) Office*

Contract: Consultancy / flexible hours / 75 days with possibility of extension

Duration: 9 months

Starting date: As soon as possible

Deadline for application: 12th of March 2026

Compensation and benefits: Consultancy

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of origins, religion, gender or political affiliation.

MSF is working in more than 70 countries all around the world with more than 60 000 staff.

MSF International is the legal entity that binds MSF’s 24 sections, 28 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

MSF is committed to creating a safe, respectful, and dignified environment for its patients, their caretakers, and the communities in which it works, and for all its volunteers and staff.

MSF is working to create safer work and care spaces. MSF is therefore creating a common reporting platform to supplement its existing and future reporting mechanisms to address abuse.

IlI. PLACE IN THE ORGANISATION

MSF is looking for a consultant to act as a project manager to manage a project for the set- up, establishment, and change management elements of a common reporting line. This will include close collaboration with, and coordination of, different MSF operational directorates (ODs), including IT and safeguarding staff/behavioural leads. It will also involve collaboration with other stakeholders across MSF operational directorates.

This is not a full-time job, but rather a consultancy with flexible hours, adjusted to the needs of the key stakeholders and the needed work on set up, establishment and change management, and troubleshooting of the line.

It is estimated that this project will take 75 working days (with the possibility of extension).

VI. OBJECTIVES OF THE POSITION

This role sits at the inter-sectional level, acting as the primary driver for coordinating the collective alignment between operational directorates. The incumbent will be responsible for the end-to-end delivery of a common platform for handling alleged misconduct/abuse cases. This position combines the strategic oversight of a project manager with the analytical depth of a Business Analyst (BA), ensuring the solution is technically interoperable, process-aligned, and politically accepted across diverse organizational landscapes.

V. MAIN RESPOSIBILITIES

Act as a project manager to coordinate and support in all aspects the set-up and piloting phase of a common (across ODs) reporting system that is fit for purpose. Specifically:

1. Strategic Coordination & Stakeholder Management (Political & Organizational)

Inter-sectional Alignment: Coordinate the collective alignment between operational directorates (OD) to adopt a shared platform strategy while respecting specific regional/OD needs.

Stakeholder Engagement: Identify stakeholders and manage expectations across a complex matrix, including key users at HQ, country programme actors, and other Operating Directorates.

Change Facilitation: Act as a trustable partner for departments, remaining fully informed of their initiatives and business strategies to ensure the solution is relevant and accepted.

Consensus Building: Guide technical and business Subject Matter Experts (SMEs) towards collective alignment, navigating complex political structures to achieve interoperability and consensus.

2. Project Management & Governance

Planning & Execution: Plan and execute the project, ensuring objectives are achieved within the agreed scope, budget, and timeline.

Governance Reporting: Report regularly to the Steering Committee (SteerCo), ensuring validation of major stages, deliverables, and change requests, while notifying them of any unforeseen events impacting planning or quality.

Resource Management: Estimate, lead, and manage the project’s resources, including budget and human resources.

Risk Management: Monitor progress, perform and update risk analyses, and implement mitigation measures regarding the project roadmap and potential resistance to change.

Communication: Establish and manage the project and product communication plan.

Closure: Formally close the project upon completion, ensuring all deliverables are approved by the sponsor or SteerCo.

3. Business Analysis & Solution Design

Needs Analysis: Capture demands and support the analysis of needs, focusing on case management processes for reported abuse, fraud, and corruption.

Process Mapping: Support and document requirements and processes, analyzing the "as-is" (current state) and designing the "to-be" (target state) for the new platform.

Solution Fit & Interoperability: Analyze the value-add for the organization and ensure the product implemented responds to business needs.

Note: Ensure the solution allows for individual tenants where necessary while maintaining strict interoperability between entities.

Architecture Alignment: In collaboration with the Enterprise Architect, ensure the consistency and sustainability of the application landscape and align IS strategy with business strategy.

4. Technical Oversight & Implementation

Vendor & Tender Management: Launch RFIs/RFPs, select external vendors in collaboration with lines of business, and manage contractual aspects.

Implementation Lead: Oversee the development or acquisition of the final product, ensuring compliance with IT standards and data protection policies (including conducting Data Protection Impact Assessments - DPIA).

Integration: Participate in the definition of new processes and coordinate the integration of new scopes (e.g., abuse management at HQ and fields, fraud, corruption) into the recurring activities.

Pilot & Rollout: Carry out Proofs of Concept (PoC) to demonstrate value and anticipate measures to ensure the new product is smoothly integrated. Whenever possible: capitalize on existing capacity from Operational Directorate(s) that have already roll-out similar technology in the past.

5. Other