Job Description

Office/Unit/Project Description

A Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within Turkiye. Security Operations Centre (SOC) operates 24/7 on shift basis at the UN Duty Station in Ankara. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles and emergency services. This position will be supporting key functions and operations of the United Nations in Turkiye. The selected candidate will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds and be part of a response and support team which contributes to the work of the United Nations in Turkiye.

Under the overall supervision of the D/SA, the SOC Assistant is responsible for supporting the UNSMS with the daily operations of the SCS.

Scope of Work

Under the direct supervision of the DSA, the SOCA will execute the duties and responsibilities outlined below:

Operational Support

Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel via all identified means of communication to personnel;
On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support;
Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);
Based on the local SOPs facilitates the provision of immediate support to the UNSMS personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents;
Notifies the respective UNSMS organization security focal points when their personnel are involved in a security or safety incident;
Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behaviour when using the SCS;
Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance;
Undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional, or an established SOP in a timely and accurate manner.
Conducts SCS Training to UN Personnel in Turkiye.

Information Management Services

Informs UNDSS immediately of any incident/accident received via the communication network and accurately identifies exact location/grid references of all incident/accidents.
Monitors and records all security related media news for producing the draft daily situation report.
Act quickly in the event of a security incident, gather, compile and forward the draft security information to Supervisor for confirmation.
Provides draft SMS to the Supervisor in case of emergency and send SMS to all UN personnel after approval.
Maintains, monitors and updates the Geographical Information System.

Administrative Support Services

Maintains the staff list including contact and residence details of all UNSMS personnel and their eligible dependents, and the list of UNSMS premises and vehicles;
Maintains the UN warden lists;
Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents;
Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications;
Prepares and submits daily reports, as directed by the most senior security professional.

Other:

Perform other duties, as directed by the most senior security professional.

Institutional Arrangement

The SOCA will work under the direct supervision of the DSA.

Competencies

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies
Thematic Area	Name	Definition
Business Direction and strategy	Effective Decision Making	Ability to take decision in a timely and efficient manner in line with one’s authority, area of expertise and resources.
Business Direction & Strategy	Negotiation and Influence	Ability to reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates ‘win-win’ situations
Business Development	Collective Intelligence Design	Ability to bringing together diverse groups of people, data, information or ideas, and technology to design services or solutions.
Business Management	Communications	Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
Business Management	Digital Awareness and Literacy	Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.
Business Management	Monitoring	Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.
Business Management	Working with Evidence and Data	Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Minimum Qualifications

Min. Education requirements	-Bachelor’s degree in relevant area or -Completion of secondary school. Relevant training and experience can be considered as an alternate to a degree.
Min. years of relevant work experience	Minimum two (2) years of progressively responsible work with Bachelor’s degree in telecommunications/radio operations, information technology, or other relevant field of work is required. In the absence of BA degree, 4 yrs of relevant experience together with High School or Secondary school degree is required.
Required skills	Good knowledge of SCS equipment; Ability to assist the telecommunications specialist with maintaining the SCS equipment; Experience in handling of web-based management systems and graphic information systems; Experience in the usage of computers and office software packages (MS Word,Excel, etc.) and advance knowledge of spreadsheet and database packages;
Desired skills in addition to the competencies covered in the Competencies section	Driving License (B) Prior experience in the security and safety field is desirable. Prior experience with the UN system or an international NGO is desirable.
Required Language(s)	Fluency in English and Turkish, both written and oral.