We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are looking for a dedicated, proactive, and user-centered Personal Computer Replacement Consultant. As a Personal Computer Replacement Consultant, you will participate in the hardware installation team for the Personal Computer Renovation Project. The contractual will install computers and provide reliable and responsive support for the new IT environment. Such IT environment include Hardware replacement, infrastructure administration, and information and training assistance.

You will work in the Service Delivery Team/TDS part of Technology and Transformation Department (TTD). This team is responsible for delivery of Information Technology, Information Management, and Telecommunications solutions and services to Headquarters and Country Offices to facilitate the Bank´s mission.

What you’ll do

User Support

• The services relate to the provision of new PCs to local and international IDB staff, as well as the provision of specialized hardware support during the process.

User Technical Assistance

• Assist users in the exchange and use of computers and other IT devices (desktop, laptop, monitor, etc.), including installation, configuration, advice, and troubleshooting.
• Ensure that the information and software licenses are transferred with integrity during the exchange.
• Ensure that all user requests and incidents are properly entered, attended to, and documented in the ITE Service Now system.
• Prepare retrieved assets for donation by wiping and installing blank images on them. (duplicated with the point above).
• Monitor all incidents and work orders through the TTD Service Management system, Service Now and follow up with the appropriate TTD teams and users on any submitted tickets.
• Assist in troubleshooting and maintaining the hardware inventory.

Technical Support

• Service computer replacement requests and incidents.
• Investigate and resolve hardware and infrastructure problems within control.
• Assist in obtaining vendor support to resolve problems beyond control.

What you'll need

• Education: Bachelor’s degree in IT, or other fields relevant to the responsibilities of the role.
• Experience: At least two years of progressive experience in IT activities, working knowledge of ITIL processes for incidents, service request and knowledge management.
• Additional Education/Experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Broad understanding of ethical considerations and the responsible use of AI.
• Languages: Proficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.

Requirements

• Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents).
• Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

International consultant Full-Time, 6.5 months (up to 12 months), on-site.

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

-A competitive compensation package.

-Leaves and vacations: 2 days per month of contract + gender-neutral parental leave.

-Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance

-Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.

-We offer assistance with relocation and visa applications for you and your family when it applies.

-On-site position with the occasional flexibility of teleworking.

-Development support: We offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and much more.

-Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.

-Other perks (country specific): Lactation Room, Daycare Center, Gym, Bike Racks, Parking, spouse career support, and others.

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.