Job Description

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organisation specialised in assisting and advocating for the rights of refugees, returnees, and internally displaced people (IDPs). All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs guide our actions and relationships.

Job Overview:

The Protection Coordinator will be based in NRC Nyala Office supporting operations. The project in aims to improve the protection response to displacement-affected communities by establishing mechanisms to enhance:

Communication with Communities: Sharing information with and receiving feedback from displaced and vulnerable host communities
Community Engagement: Participation of affected communities alongside local stakeholders in the humanitarian and development response
Support to Coordination: Efficient, effective, and inclusive coordination of services at local level, involving a range of stakeholders (authorities, civil society, NGOs, private sector, etc.).
Individual Protection Assistance: Proactive accompaniment, referrals, cash and in kind assistance to people are risk.
Protection Monitoring, Assessments and Analysis: Leading teams to conduct and report on protection assessments, monitoring, and analysis.

The Protection Coordinator will enhance community outreach by planning and supervising the implementation, referrals, and coordination of protection activities, while supporting the establishment and capacity building of community committees and coordinating with relevant stakeholders.

1. Role and Responsibilities

The purpose of the Protection Coordinator position is to coordinate teams and activities in order to implement Protection activites in NRC Sudan Nyala

The following is a brief description of the role.

Generic responsibilities

Line management of Protection project field staff.
Adherence to NRC policies, guidance and procedures and awareness of NRC global and regional strategies
Contribute to Protection from Violence (PfV) strategy development, project proposals and provide input on needs and gaps, considering where appropriate the role of cash-based interventions and market based programmes
Manage and implement delegated portfolio of Protection projects (activities, budget and project documentation) as delegated from PDM in line with proposals, strategies and donor requirements, and ensure high technical quality
Provide regular progress reports to Protection PM in the area.
Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist
Promote and share ideas for improvement and necessary changes in the activities
Ensure capacity building of project staff and partners and transfer key skills
Liaise and collaborate with relevant local authorities and other key stakeholders
Promote the rights of IDPs/returnees/refugees in line with the advocacy strategy

Specific responsibilities

Field supervisor of weekly operations of community centres, and mobile teams within the delegated geographical areas of responsibility and performance management of staff
Understake annual and monthly planning of project activities and spending plans according to donor proposals and budgets.
Collaborate with Protection PM to develop tools and materials as needed for project implementation (5Ws, Service mapping, surveys, questionairs, M&E tools etc)
Lead daily, weekly, and monthly Protection team planning and operational coordination (for PfV teams in the Field Office), including on Support functions (on budgets and spending, recruitment, administrative liaison, grants reporting, monitoring and evaluation)
Oversee and manage programme quality of PfV team activities in Nyala operation, including accountability to and effective engagement with affected people
Contribute to risk management framework for programming in NRC Sudan Nyala Area Office, and support in implementing risk mitigation measures
Ensure Protection project activities are fully documented for financial, reporting, accountability, learning, and communication purposes.
Undertake regular field visits to spot check and monitor project progress and performance.
Conduct regular external coordination with Key Stakeholders (authorities, Sector leads, Community leaders etc).
Quality management of community engagement and processes of field reporting
Review project documentation filled/compiled by field staff, monitoring and giving feedback on quality of the completed documents, and ensuring that templates/tools are fit for purpose (according to M&E plans and donor requirements)
Monitor and enhance technical quality of project implementation through regular field visits to supervise staff on the-job; provide feeback accordingly and in, in collaboration with the Protection PM, and Protection Specialist/PDM, provide or recommend relevant capacity building of project staff.
Provide the Protection PM, Area Programme Manager, and Protection Specialist with required reports and input for development of strategies and project proposals, including feedback on successes, and challenges.
Overview of all project management documents (spending plans, budget VS actuals, procurement plans, Workplans, Output and Outcome tracking etc) and ensure documents are updated monthly.

Local actor’s responsibilities

Provide day-to-day technical and operational coordination with implementing partners delivering PFV activities at area level, ensuring alignment with approved workplans, scopes of work, partnership agreements, and NRC programme standards.
Support PFV technical partner assessments at area level, track partner performance and capacity gaps, and contribute to the design and follow-up of CC-specific capacity-sharing plans in coordination with the Partnerships team.
Monitor partner performance during implementation, including progress against timelines, quality of activities, community engagement, and compliance with protection, accountability, and safeguarding standards.
Support targeted, on-the-job technical capacity sharing with partners during implementation, including CC concepts and approaches, activity planning, reporting quality, referral pathways, community engagement, and protection principles, in close coordination with Partnerships, MEL, and other relevant NRC teams.
Contribute to documenting implementation-level lessons learned and good practices from partner-led PFV activities, ensuring findings inform programme adaptation, reporting, and future partnership design.

Critical interfaces

Relevant interfaces for this position are:

Project planning and implementation: Nyala Area Office Coordination team (and field officebased support staff), area-based support staff
Protection Specialist
Information Management & M&E: M&E Team M&E Officer, Protection Information Management Officer
Staff Capacity-Building: HR/Admin team
External representation: Authorities representatives, Sector Leads (UN/OCHA), Service providers, Community/Religious leaders,
Project implementation: Suppliers, Contractors, Implementing partners

Scale and scope of position

Staff: 3 Prot. Officer,1 IMO

Stakeholders: Service providers, Authorities Reps, UN/OCHA sector leads and partners.

Budgets: SDFM2501

Information: (For F7 activity:) GORS, Agresso, NRC People, NRC CORE

Legal or N/A compliance:

2. Competencies

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

Experience from working in Protection and camp-based humanitarian project implementation position
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal

Context related skills, knowledge and experience:

University degree in Political Science, Social Science, International Relations, or a relevant subject, is ideal
At least 3 years’ experience in a project implementation position in an NGO or UN agency
At least 1 years’ experience in a team leadership or line management position;
At least 1 year prior experience in CCCM and Protection, idealy in Sudan
Excellent capacity to plan, prioritize and multitask;
Excellent team-working skills;
Flexible and adaptable, and have the ability to cope with stressful situations;
Excellent computer literacy, including MS Office (Word and Excel);
Preferable knowledge in either (or multiple) of the following fields of intervention: WASH, Shelter/infrastructure.
Experience with NRC, desirable!

2. Behavioural competencies

Handling insecure environments
Planning and delivering results
Managing resources to optimize results
Empowering and building trust
Managing performance and development
Communicating with impact and respect
Respect office principles (time management, punctuality etc)

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: