Under the general oversight of the Immigration, Border Management
(IBM)Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ & Sub
Regional Coordinator, with overall guidance of chief of mission in Tunis and
direct supervision of CVAC Team leader, the Incumbent will provide
administrative support for the Canada Visa Application Centre operated by
IOM
Learning Objectives
- *Provide client service excellence to applicants at all times, in full compliance
with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work
(SOW) and the IRCC Service Standards.
*Assist in the provision of client information: distribution of application
forms, information sheets and checklists regarding visa requirements; assist
in call center (Telephone, emails , chats ) providing timely and accurate
information to clients.
*Providing assistance to clients with Value Added Services. Informing clients
of any changes to visa requirements or submission procedures.
* Ensure the delivery of applications and passports from the VAC Visa office
and vice versa for the passports.
*Maintain a professional appearance and migrant friendly demeanor at all
times.
*Maintain positive working relationships with IOM’s Lead VAC Partner, VFS
Global and IRCC staff locally.
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* Immediately inform management of any problems or issues related to
her/his daily work and regularly make suggestions on how to improve
efficiency and client service.
* Comply with the IOM Policy for a Respectful Working Environment”, “IOM
Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards
of Conduct”, Policy and Procedures for Preventing and Responding to Sexual
Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular
Practices, Wrongdoing and Misconduct”.
* Such other duties as may be assigned by team leader, the Chief of Mission,
sub-regional coordinator, regional manager, FMS/IBM Unit at HQ.
Education and Experience
Training Components and Learning Elements
Education
At the time of application, candidates are required to be enrolled in the final academic year of a first university degree program or enrolled in a second university degree or recently graduated from an accredited academic institution preferably in in English/French languages or Computer sciences.
Experience
Not required
Skills
Demonstrated interest in working in international organizations and client service field.
Good working knowledge in Computer sciences
Computer literate with the ability to quickly learn new systems.
Languages
Fluency in French and Arabic. Good knowledge of English
Travel required
NO
Required Competencies
IOM’s competency framework can be found at
this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by his/her university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.
- IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the assignment. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
This position is no longer open.
