Org. Setting and Reporting

The objective of this Convention is to combat desertification and mitigate the effects of drought in countries experiencing serious drought and/or desertification, particularly in Africa, through effective action at all levels, supported by international cooperation and partnership arrangements, in the framework of an integrated approach which is consistent with Agenda 21, with a view to contributing to the achievement of sustainable development in affected areas. The functions of the secretariat are, among others, to make arrangements for sessions of the Conference of the Parties (COP) and its subsidiary bodies. In addition, the secretariat also provides assistance to Parties in implementing the Convention. This position is located in the UNCCD Headquarters in Bonn, Germany in Administrative Services (AS) unit. As a team member, the incumbent provides a broad range of user-focused ICT support services delivered in an efficient, effective and client-oriented manner. The role includes assisting end users with Microsoft 365 applications, managing user and device objects in Azure Active Directory, deploying and configuring laptops and mobile devices through Intune, and preparing ICT equipment and workspaces for new staff. The incumbent supports day-to-day operations of collaboration platforms such as Teams, SharePoint and OneDrive, assists with basic Drupal website administration, and maintains accurate ICT asset inventory records. The role involves resolving recurring ICT issues, applying established ICT policies and procedures, and ensuring that devices and users remain compliant with organizational standards. The position works under the supervision of Senior Information Technology Associate. Supervision received is focused on the timeliness of process execution and the quality of outputs. The incumbent works with a moderate degree of independence. Work is reviewed for correctness in the application of Office-wide ICT standards. For non-routine issues, the incumbent is required to request and follow the technical instructions from Senior Information Technology Associate.

Responsibilities

The incumbent will perform the following duties: 1. Provide end-user ICT support for staff in resolving issues related to Microsoft 365 applications, Windows 10/11 devices, mobile devices and standard UNCCD applications, both on-site and through remote support tools. Maintain accurate incident logs and escalate unresolved issues as required. 2. Manage Azure Active Directory user lifecycles, including creating, modifying and disabling accounts, assigning Microsoft 365 licenses, managing security and distribution groups, supporting MFA, and performing routine audits to ensure accuracy and compliance with naming and access conventions. 3. Deploy, configure and maintain laptops, desktops and mobile devices using Intune/Autopilot and UNCCD standard images. Ensure devices comply with configuration profiles and security baselines and support staff with OS and application-related troubleshooting. 4. Manage the stock of ICT assets, including maintaining the inventory database, preparing devices for issuance, tracking allocations, and ensuring equipment is provided to new staff in coordination with HR and other units. 5. Support users in effective use of Microsoft 365 platforms, including Teams, SharePoint and OneDrive. Assist with permissions, shared drives, document collaboration, meeting setup and storage compliance, and support users with file organization when needed. 6. Assist with basic website and platform support for Drupal-based UNCCD sites, including user access and simple content updates, and help coordinate with external developers or the communications team when required. 7. Provide ICT support for meetings, conferences and registration operations, including preparing laptops, mobile phones, printers and other hardware; supporting video conferencing and hybrid meeting setups; and preparing ICT materials for conference teams. 8. Prepare workspaces for newcomers by configuring hardware, ensuring proper setup of devices and accounts, and coordinating with relevant units to ensure a smooth onboarding experience. 9. Participate in ICT-related meetings, training and knowledge-sharing sessions, maintain documentation for assigned processes and contribute to continuous improvement of ICT procedures. 10. Performs any other job-related activities required to achieve the goals and objectives of the team, the Unit, the Programme or the secretariat.

Competencies

Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system maintenance tasks, including user training on technical aspects of computer information systems and specialized software. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Planning & organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Technological awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Completion of secondary school education, plus a supplementary of a certificate or diploma in either Information Technology, Computer Studies or Information Systems is required.

Job - Specific Qualification

Not available.

Work Experience

A minimum of five years of experience in information technology support, including end-user assistance, device deployment, and Microsoft 365 support (Teams, SharePoint, Power Apps, OneDrive etc.) is required Experience in managing user accounts in Azure Active Directory and deploying Windows devices using Intune or similar cloud-based management tools is required Experience supporting Drupal-based websites at a basic administrative level is desirable. Work experience in an international or multicultural environment is desirable.

Languages

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

Appointment against this post is for an initial period of one year and may be subject to extension. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. External candidates will be considered only when no suitable candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take up the appointment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.