Job Overview:

The Senior Change Manager, Operations Strategy and Delivery, plays a critical role in enabling the successful adoption of major technology and operating model changes across the IRC. The role provides strategic change enablement across the IT portfolio, ensuring that large-scale, multi-year priorities are clearly positioned, well understood, and embedded into IRC ways of working.

The Senior Change Manager leads the strategic design of change approaches for priority IT initiatives - including Tech100 Strategy execution, the AI agenda, and data transformation initiatives with a core focus on IT Shared Services, covering job design, role transitions, capability building, communications, and implementation.

The role partners closely with the IT Communications team to ensure that day-to-day change, communications, and enablement efforts across IT initiatives are strategically aligned, well sequenced, and coherently positioned in support of IT’s broader transformation agenda.

The role also works in close partnership with IT leadership, People & Culture, US and International Programs, and cross-functional stakeholders to ensure technology-enabled change is human-centered, coordinated, and sustainable across regions, departments, and country programs.

Major Responsibilities:

Change Strategy & Planning

• Provide portfolio-level change leadership for IT strategic initiatives, with a primary focus on IT Shared Services.
• Partner with IT, Program Teams and P&C to assess organizational impacts and readiness in ways that enable momentum and reduce change fatigue.
• Ensure change is embedded by establishing strong feedback loops, monitoring adoption and readiness, and translating lessons learned into refinements that support successful scale and sustainability.
• Partner with the IT Communications team to align on high-level communication strategy, sequencing, and positioning across the IT portfolio.

Job Design, Role Transitions & Capability Building

• Lead job design and role definition for future-state IT Shared Services, including role responsibilities, operating interfaces, and integration with country and regional teams.
• Conduct gap and readiness assessments to identify skill, capacity, and capability needs associated with new Shared Services operating models and technologies.
• Design and coordinate enablement and transition plans for IT Shared Services, partnering with People & Culture and the IT Communications team to ensure training, onboarding, and role transition efforts are coherent, adoption-focused, and well sequenced.

Communications & Engagement

• Define high-level change communication strategies and key narratives for priority IT initiatives, ensuring consistent positioning, sequencing, and tone across the IT portfolio.
• Translate complex technical and organizational changes into clear strategic framing and core messages that guide downstream communications and enablement efforts.
• Partner with the IT Communications team to equip leaders and managers with aligned narratives, talking points, and engagement guidance to reinforce adoption and sustained change.

Job Requirements:

Work Experience - Required:

• Minimum 6–8 years of experience in change management, organizational development, transformation, or related roles.
• Proven experience supporting complex, cross-functional change initiatives, ideally involving technology, operating model, or shared services transformations.
• Demonstrated experience working with and influencing senior stakeholders without direct authority.
• Experience designing and delivering change activities such as job design, impact assessments, training, communications, and adoption tracking.

Work Experience – Highly Desirable:

• Proven experience in humanitarian, nonprofit, or global organizations managing change across distributed multi-country teams, including remote change engagement strategies and cross-cultural change approaches
• Exposure to technology-enabled change, including IT service models, data platforms, or AI-related initiatives.

Demonstrated Skills and Competencies:

• Strong change management and organizational behavior expertise, with the ability to apply frameworks pragmatically.
• Ability to apply change management frameworks flexibly and pragmatically, adapting to context rather than relying on rigid methodologies
• Excellent stakeholder engagement and relationship-building skills across technical and non-technical audiences.
• Clear and compelling written and verbal communication skills.
• Ability to synthesize complex information and translate it into practical actions and messaging.
• Comfort working in ambiguity, with the flexibility to adapt plans as initiatives evolve.
• Strong planning and coordination skills, with attention to detail and follow-through.
• Collaborative mindset, with the ability to work effectively in matrixed environments.

Compensation: (Pay Range: $102,000 - $110,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.