Result of Service
Under the supervision of the Executive Director of the ESCWA Technology Centre, the Data Analysis & Web Development Assistant will support MSME-focused programmes and digital platforms, including ASMES, eCAP, BRI, and related initiatives. The role will support web development and platform integration, data management, basic data analysis, dashboards, and reporting for ETC platforms such as DEPAR and ACM, while assisting with monitoring, troubleshooting, digital engagement activities, and technical support for events and outreach, contributing to entrepreneurship, innovation, and digital transformation across the Arab region.
Duties and Responsibilities
Background The United Nations Economic and Social Commission for Western Asia (ESCWA), through its Technology Centre (ETC), is leading a portfolio of initiatives aimed at accelerating the digital transformation and internationalization of micro-, small-, and medium-sized enterprises (MSMEs) across the Arab region. These efforts include two flagship projects—the Regional Training Programme on Green Technologies & Business Models, BRI and eCAP initiatives—which provide tailored e-commerce training, digital toolkits, and access to regional marketplaces and events. In addition, ESCWA is implementing complementary activities such as the Arab SMEs Summit (ASMES) and interactive knowledge-sharing toolboxes. The data analysis & web development assistant will help coordinate ETC’s MSME-focused programmes and events and support daily operations through technical assistance, data management, and digital engagement, contributing to entrepreneurship and innovation across the Arab region. Duties and Responsibilities 1. Data Analysis, Insights, and Reporting: Collect, clean, validate, and analyze data from ETC platforms, APIs, and programme activities using SQL, Excel, Python, and R. Produce analytical reports, performance indicators, and data-driven insights to support programme monitoring, evaluation, and strategic decision-making. 2. Dashboard Development and Business Intelligence: Support the design, development, and maintenance of interactive dashboards using Tableau and Power BI. Integrate data from MySQL databases and API endpoints to visualize programme performance, user engagement, MSME participation, and digital platform usage, and provide guidance to internal stakeholders on dashboard interpretation and use. 3. Web Development and Front-End Integration: Support the development and maintenance of web interfaces built with Angular 18, ensuring seamless integration with backend services developed in NestJS 11. Focus on data presentation, user experience, responsive design, and accurate rendering of API-driven content across ETC platforms. 4. Backend Data Services and API Support: Support backend services built on NestJS (Node.js) with a focus on data access layers, RESTful API design, and reliable integration with MySQL 8.0.43. Assist in testing, validating, and documenting APIs to ensure consistent data exchange between platforms, dashboards, and front-end applications. 5. Data Pipelines, Quality Assurance, and Troubleshooting: Assist in monitoring data pipelines and platform data flows, identifying data inconsistencies, synchronization issues, and API-related errors. Support troubleshooting efforts by analyzing logs, API responses, and database queries to maintain data accuracy, integrity, and availability. 6. Visualization, UI, and Digital Content Development: Contribute to the creation of data-driven visualizations, web components, and communication materials using Tableau, Power BI, D3.js, HTML, and CSS. Integrate design assets from Figma, Adobe XD, or Sketch to ensure clear, user-friendly presentation of analytical outputs and platform content. 7. Platform Analytics, Digital Engagement, and Email Campaigns: Support analytics and reporting for ETC digital platforms and communication channels, including DEPAR social media and email campaigns. Assist with the development and execution of HTML/CSS-based email campaigns using tools such as Mailchimp or SendGrid, monitor engagement metrics, and support automation and data-driven outreach strategies in compliance with data protection regulations. The individual contractor will also support coordination and documentation of consultation meetings related to the above activities, including preparation of analytical briefs, summaries, and data-backed presentations.
Qualifications/special skills
A bachelor’s degree in Information Technology, Computer Science, Data Science, Information Systems, or a related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be considered. A minimum of two years of relevant experience in data analysis, including experience with SQL-based databases, data cleaning and validation, and data analysis and reporting using tools such as Excel, Python, or R is required. A minimum of two years of relevant experience in web development, including experience supporting web applications, integrating and testing RESTful APIs using tools such as Postman or Swagger, and troubleshooting data integration and platform performance issues is required. Familiarity with front-end frameworks (e.g. Angular) and responsive UI design principles for data-driven web applications is desirable. Experience in developing or maintaining interactive dashboards or data visualizations using tools such as Power BI, Tableau, or similar platforms is desirable. Knowledge of web development and digital platforms, basic data analysis and reporting, database management, system integration, and troubleshooting, as well as familiarity with supporting digital engagement activities and technical coordination for events and outreach.
