Background/IRC Summary

The IRC's Global Supply Chain (GSC) Department aims to achieve excellence in supply chain management by providing accurate, timely, and effective information to IRC operations and programming management teams. We accomplish this through clear and accessible documentation, developing meaningful learning and knowledge-sharing opportunities, and managing regular and engaging communications across all GSC functions. Our focus lies in fostering strong collaboration between headquarters, regional offices and clusters, country programs, and field offices. to drive organizational efficiency and effectiveness in supply chain operations.

Job Overview

The Manager of Global Supply Chain Transformation will lead the knowledge management, learning, change management, and communications strategy for a portfolio of strategic supply chain transformation initiatives. This role is responsible for ensuring successful adoption and integration of new AI-powered tools and system enhancements across GSC, working in close collaboration with technical teams, regional staff, and cross-functional stakeholders including Global Finance and IT.

The position will focus primarily on three strategic initiatives: Integra Demand & Supply Planning, AI-Powered Knowledge Management & User Support, and the OCR + AI Last-Mile Inventory & Contributions in Kind (CIK) Tracking System. The Manager will develop and execute comprehensive management and learning strategies to maximize user adoption, ensure operational readiness, and deliver sustainable capability improvements across the organization.

Key Working Relationships:

Position reports to: Director, Global Supply Chain Strategy Planning and Management

Position directly supervises: N/A

Key Working Relationships: Within GSC: Systems and Data, Risk and Compliance, Chief Global Supply Chain Officer, Regional Supply Chain Directors, Coordinators, and Systems Advisors, Global Supply Chain Leadership team. Around the agency: Global Finance Transformation Director and team, Integra (IRC’s Microsoft D365 ERP), Cross-Functional Business Lead, IT Communications Specialist, Signpost (www.signpost.ngo) team, P&C Learning and Development team. External to IRC: various consultants.

Responsibilities:

Project-Based Change Management & Adoption

• Develop and execute comprehensive change management strategies for each of the three donor-funded initiatives, ensuring alignment with project timelines and organizational readiness.
• Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables.
• Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies.
• Design and implement feedback mechanisms to monitor adoption progress, identify barriers, and adjust strategies as needed throughout each project lifecycle.

AI-Powered Knowledge Management & User Support

• Along with the System and Data and Risk and Compliance Directors, serve as the GSC lead for the Supply Chain Expert Bot initiative, collaborating with the Signpost team to consolidate and curate knowledge sources including SOPs, policies, job aids, process maps, and training materials.
• Coordinate with subject matter experts across Procurement, Inventory, Assets, Logistics, and donor compliance to ensure accurate, comprehensive content for the AI bot.
• Develop quality assurance processes for bot training data and ongoing content maintenance to ensure consistently updated knowledge repositories.
• Design the user support model for the Expert Bot, including escalation pathways and integration with ServiceNow for operational support ticketing.

Learning Strategy & Content Development

• Lead the development of learning strategies and materials to support user adoption of Integra Demand & Supply Planning capabilities, including forecasting tools and the Vendor Collaboration Portal.
• Create role-based training curricula addressing the needs of procurement teams, program staff, and regional advisors for each initiative.
• Design and deliver learning content for the OCR + AI Last-Mile Inventory system, ensuring country program staff are prepared for pilot implementation.
• Leverage AI tools to streamline learning content creation, including training scripts, job aids, and instructional materials.
• Support regional supply chain staff in delivering localized training on system changes, new processes, and ways of working.

Communications & Stakeholder Engagement

• Develop and execute integrated communications plans for each initiative, using IRC's communication channels to build awareness, generate buy-in, and reinforce key messages.
• Create visually impactful content including infographics, quick reference guides, and multimedia materials to support adoption.
• Work with the Chief Global Supply Chain Officer and the Director of Global Supply Chain Strategy Planning and Management to design and facilitate global supply chain meetings related to transformation initiatives.
• Establish regular reporting cadences, tracking success metrics and providing updates on adoption progress to leadership and stakeholders.

Knowledge Capture & Continuous Improvement

• Document lessons learned throughout each project phase and use insights to refine change management approaches and knowledge management practices.
• Contribute to the development of sustainable knowledge management structures that will support ongoing system evolution beyond the project period.
• Ensure the structure and content of IRC's intranet meets staff needs for accessing tools, guidance, and resources related to the new systems.

Job Requirements:

Education and Experience

• Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or related field required. Equivalent experience is acceptable.
• 3-6 years' experience in knowledge management and learning (KML), preferably for an international development and/or humanitarian aid organization, or other equivalent international agency. Preference goes to candidates who specifically have experience in:
  • Designing and implementing KML strategies aligned with organizational goals.
  • Building and facilitating learning processes such as after-action reviews, lessons learned, and peer learning sessions.
  • Supporting technology implementations, ERP rollouts, or digital transformation initiatives strongly preferred.
  • Embedding learning into workplans, change initiatives, and organizational routines.
  • Driving culture change for policies, processes, and interdepartmental coordination.
  • Developing KML performance through indicators and continuous improvement methods.
  • Designing KML documents and reports for executive and functional leadership, as well as technical and “customer” staff.
  • Managing KML projects from planning, execution, and stakeholder engagement.
• Demonstrated cross-functional collaboration with other departments (ex: finance, IT, and programming) strongly preferred.
• Familiarity with AI-powered tools, knowledge management systems, or technology-assisted learning applications a plus.

Skills and Abilities

• Deep knowledge of adult learning theory, instructional design, and interactive learning methods.
• Excellent interpersonal, written, and oral communication skills, with the ability to make complex technical topics easily understood for diverse audiences.
• Demonstrated experience producing effective learning materials and change management communications.
• Ability to work with diverse, geographically distributed teams and successfully engage their input.
• Strong project management skills with the ability to manage multiple workstreams and competing priorities.
• Strategic, analytical, and systems thinking skills with the capacity to see the big picture while managing detailed execution.
• Proactive, resourceful, and results-oriented with a track record of driving adoption and behavior change.
• Graphic design skills a plus
• Ability to learn and utilize new technology quickly, including AI-powered tools.
• Willingness to stay current on knowledge management, learning, and change management methodologies.

Travel

• Willingness to travel to IRC offices within the region up to 10% of the time.

Compensation: (Pay Range: $71,820- $82,643) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.