Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been active in Yemen since 2008. Throughout its eight field offices and a workforce of 273 staff, DRC Yemen upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. Sectors of implementation cover Protection, Camp Coordination and Camp Management, Economic Recovery, Humanitarian Disarmament, and WASI (Wash, Shelter and Infrastructure).

About the job

Overall purpose of the role:

The Cash Consortium of Yemen (CCY) and UNHCR, as members of the Yemen Cash and Markets Working Group (CMWG) De-Duplication Steering Committee—alongside OCHA and IOM—are implementing a centralized deduplication platform to support interoperability, strengthen data integrity, and enable more effective delivery of MPCA, while upholding agreed data protection standards. The platform hosts multi-agency personal data and therefore requires robust governance arrangements, strong technical management, and rigorous security oversight.

The Deduplication Platform System Coordinator is responsible for day-to-day operation, maintenance, and development of the platform. The role ensures secure hosting, optimal performance, timely troubleshooting, and coordination with technical teams and partners to guarantee system reliability and compliance with UNHCR data protection and Yemen CMWG De-Duplication Steering Committee-agreed policies.

The incumbent will be hired by the Cash Consortium if Yemen but will be seconded to UNHCR and technically report to the Information Management Officer / ICT Officer / Relevant Manager and works closely with HQ technical units, including DIMA, DIST, and Protection Data teams within UNHCR. He/she will also work closely with Yemen CMWG co-chairs, including CCY, IOM, and OCHA.

The incumbent will:

• Serve as the primary technical focal point for the Yemen deduplication platform.
• Manage system configuration, hosting environment (e.g., Amazon Web Services), and access controls.
• Ensure compliance with Yemen CMWG De-Duplication Steering Committee and UNHCR data protection standards, including secure data storage, transmission, and user management.
• Coordinate with partner organizations on system integration, onboarding, and troubleshooting.

Support enhancements, testing, performance optimization, and technical documentation.

Duties and Responsibilities:

System Administration & Operation

• Maintain day-to-day system operations and environment health checks.
• Monitor system performance, conduct backups, and ensure rapid issue resolution.
• Manage releases, patches, upgrades, and integration with partner applications.
• Maintain and implement disaster recovery and business continuity procedures.

Security & Data Protection

• Enforce security protocols, identity access management, and role-based permissions.
• Ensure adherence to Yemen CMWG De-Duplication Steering Committee and UNHCR policies and data protection frameworks (DPMS, CDF, etc.).
• Log and monitor access and system transactions to detect security anomalies.

Technical Coordination & Support

• Serve as liaison between field users, partners, and UNHCR HQ technical units.
• Provide Tier 2+ support to users and coordinate with developers for defect resolution.
• Draft and maintain user guides, SOPs, and technical documentation.

Enhancements & Quality Assurance

• Lead testing cycles (UAT, regression) for new modules or updates.
• Contribute to roadmap planning and continuous improvement initiatives.
• Track system usage metrics and report on performance and functionality needs.

Training & Capacity Building

• Conduct system orientation/training for operational and partner staff.
• Support onboarding of new entities and manage user provisioning.

Governance & Compliance

• Support data governance structures and change management processes.
• Ensure alignment with interoperability standards set by inter-agency agreements.

About you

To be successful in this role you must have:

Experience and technical competencies:

• Minimum 3–6 years (grade dependent) in system administration, DevOps, or platform management.
• Experience with cloud infrastructure (AWS preferred) and containerized environments.

Technical Skills

• Identity Access Management, VPNs, network security
• Database administration and backup strategies
• Monitoring tools (e.g., CloudWatch, ELK, Grafana)
• Experience with API integration and microservices architecture.
• Familiarity with agile development and ticketing systems (e.g., Jira).
• Desirable
• Knowledge of protection data principles and humanitarian information management.
• Experience with sensitive personal data systems.
• Certifications: AWS, security (e.g., CISSP), ITIL, DevOps — an advantage.

Functional Competencies

• IT-Architecture
• IT-Information Security & Risk Management
• IM-Data Governance & Data Protection
• IM-Software and Database Management
• CL-Partner Coordination & Support
• PR-Data Confidentiality, Integrity, and Availability

Core Competencies

• Accountability
• Communication
• Teamwork & Collaboration
• Client & Results Orientation
• Planning & Organizing
• Technological Awareness
• Analytical Thinking

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Moreover, we also expect the following:

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field (Master’s preferred).

Languages:

• English and Arabic

We offer:

Contract length: End of July 2026, renewable based on funding availability.

Band: G Non - Manager

Duty Station: Remote-working, with travel to Amman

Designation of Duty Station: Non-Family Duty Station

Start date: As soon as possible.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment.

Application process:

Interested? Then apply for this position by clicking on the apply button. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

If you have questions or are facing problems with the online application process, please contact job@drc.dk Please note that applications sent directly to the email will not be considered.

Applications close on 31 December, 2025. Kindly note that we will review CVs on a rolling basis

For further information about the Danish Refugee Council, please consult our website www.drc.ngo