54 reasons is proud to be playing a key role in the federally-funded Leaving Violence Payments program nationally. The program provides individualised financial support packages, as well as risk assessments, safety planning and referral support. We’re looking for dedicated Team Leaders who will drive high performing teams to provide trauma-informed and person-centred support to victim survivors of intimate partner violence.

54 reasons is Australia’s leading child rights organisation – no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we’re here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child’s voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

A place to make a difference:

In this full time, permanent (fully work-from-home) role, you’ll provide support line, intake, triage or client support that can make a real difference. As the first point of contact, you’ll listen with empathy, assess risk, and connect victim-survivors with the right supports at the right time.

You will make a difference by:

• Answering calls and online enquiries with empathy and professionalism
• Conducting thorough family, domestic and sexual violence risk assessments as a core part of your daily role
• Developing and updating detailed safety plans with victim-survivors, ensuring risks are actively monitored and addressed
• Explaining program eligibility and guide people through the application process
• Connecting victim survivors to appropriate support services where required
• Assisting with safety planning, referrals and mandatory reporting where required
• Monitoring evolving risks and update support plans accordingly
• Maintaining accurate records and collaborate with colleagues and partner services
• Tracking your queue and working time using Genesys
• Receiving and maintaining up to date records and notes using Salesforce, ensuring accuracy and consistency
• Adapting and contributing to program improvements as the service evolves, helping shape a stronger, more effective national program
• Being flexible and adaptable to undertake any function across the client journey, supporting victim survivors as program needs evolve.

A place to feel valued:

You’re a passionate and qualified practitioner with in-depth knowledge of best practices in family, domestic and sexual violence. You’re proactive, creative and flexible in your approach, and committed to cultural sensitivity and responsiveness. You’re self-motivated and will thrive working from home, while your strong interpersonal skills help you develop effective working relationships at all levels. Importantly, you demonstrate high levels of resilience and excellent self-care practices in place..

To succeed in this role, you will need to meet the following:

• Bachelor’s degree in social work (or equivalent)
• Eligible for registration with at least one professional body: AASW, ACA, AHPRA or PACFA
• Willingness to undergo checks: Working with Children Check, National Police Check, right to work, qualifications and professional membership verification
• Available to work between 8:00 am – 6:00 pm in your time zone
• Proven experience in a support line, intake & triage, crisis response or high-volume client support role (telephone/online intake or triage experience in a relevant context is highly regarded)
• Extensive, hands-on experience in conducting risk assessments and developing safety plans in FDSV contexts (daily practice, not occasional exposure)
• Engaging with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples
• Confidence using client management and recording systems (e.g. Salesforce or similar CRMs), and ability to manage queue/time tracking through systems such as Genesys
• Ability to manage sensitive conversations with empathy, resilience and professionalism
• Agility and willingness to adapt as the program evolves - contributing ideas, identifying improvements and building on program strengths
• Flexibility to take on different responsibilities and functions within the LVP Program as needed, as the Program grows and evolves.

We strongly encourage Aboriginal and Torres Strait Islander candidates and Culturally and Linguistically Diverse candidates to apply.

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• A flexible, remote work opportunity that will see you work from home all week
• Award rate salary (SCHADS Level 5.1 - currently $51.00 per hour) plus super and full salary packaging benefits - use this link to see how much this benefit could mean to you!
• Internal employment and development opportunities
• Multiple additional leave options to use in a range of ways to ensure you’re able to perform at your optimum
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want)!

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We’d love to hear from you. Submit your cover letter and resume below.

Your cover letter should include answers to the following screening questions:

• Are you eligible for professional registration with any of the following governing bodies? ACA, PACFA, AASW or AHPRA
• How many days per week are you seeking ideally? (3 days per week minimum)
• Do you live in an area with a reliable 4G network?

Applications Close: Friday 23 January 2026

Position Description: Intake and Support Worker LVP

For more information about this position, please contact our Service Manager Bianca Nash on bianca.nash@54reasons.org.au. Or for more information about a career at Save, visit our Careers Page.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.