The Norwegian Refugee Council (NRC) is recruiting a Protection from Violence Officer in Teknaf to support Rohingya refugee response activities. NRC has been operating in Bangladesh since 2018, providing services in education, shelter, WASH, legal assistance (ICLA), emergency response, and protection. The Protection Officer will support activities in camps 26 and 27 in Teknaf, focusing on protection case management and individual protection assistance for vulnerable refugees. The role includes managing protection cases, identifying individuals requiring assistance, coordinating with partners and stakeholders, and contributing to program implementation, reporting, and capacity building while upholding NRC’s core values of dedication, innovation, inclusivity, and accountability.

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.

Key Tasks and Assignments:

• With the support of the Protection from Violence Coordinator, provide technical expertise, including training, coaching and mentorship to both NRC and national partner staff in protection case management and Individual Protection Assistance.

• Support contextualisation of NRC's case management and Individual Protection Assistance tools to fit the Bangladesh context and ensure cases are managed in line with international Best Practices and guiding principles.

• Support the development, maintenance and roll out of case management processes (Service mapping, protocols, referral pathway, SOPs, databases).

• Carry out Individual Protection Assistance identification, assessment, intake and support of cases.

• Carry out all Protection Case Management activities, including intake, assessment, planning, implementation of case plans, monitoring, and closure of cases.

• Organise regular case conferencing with the Protection Programme Development Manager and Protection Coordinator to discuss and agree on the direction cases should take.

• Conduct Household visits (where possible) and centre-based interviews to assess and plan for case management of cases and Individual Protection Assistance.

• Participate in awareness-raising sessions, discussions, and meetings to provide information to project participants about the rights and entitlements, including about available services in the communities and how to access them.

• Participate in data collection processes, including surveys, assessments, and studies, where necessary. 

• Support localised service mapping and building linkages across centres to support referrals to internal and external services.

• Carry out regular checks on data collection tools, including databases, to ensure accuracy in data collection and storage and ensure compliance with data protection.

• Contribute to efficient collaboration with relevant local authorities and key stakeholders and represent NRC in relevant forums.

• Identify, assess and provide Individual Protection Assistance (IPA) to the most at-risk individuals.

• Maintain accurate and confidential case files and ensure compliance with data protection policy.

• Represent NRC in coordination meetings and relevant forums.

• Support in different documentation-related tasks, including filing, note-taking and preparing summaries.

• Maintain confidentiality and data protection standards following the Organisation's policy.

• Support any other tasks as required.

Requirements:

Personal Competences:

• Strong integrity and confidentiality

• Flexibility and adaptability in insecure environments

• Ability to handle sensitive and traumatic cases with empathy

• Communicating with impact and respect

• Empowering and building trust

• Planning and delivering results

• Commitment to humanitarian principles

Key Education and Skills Requirements:

• Minimum 3 years’ experience as a Case Worker in a humanitarian context (preferably Bangladesh).

• Bachelor’s degree in psychology, Social Work, Social Sciences, Law or relevant field.

• Training in Psychological First Aid (PFA) and/or Trauma-Informed Interviewing.

• Strong understanding of case management principles and referral pathways.

• Experience in service mapping and coordination mechanisms.

• Experience delivering training and mentoring staff.

• Experience supervising assistants/volunteers.

• Strong computer skills (Word, Excel, PowerPoint, Kobo, databases).

• Fluency in Rohingya and good English language skills.

What we offer:

• Duty Station: Teknaf, Cox’s Bazar.
• Contract duration: 08 months
• Number of positions: 01
• 90 % (within the Area).
• Grade 05 in NRC’s Salary Scale, the monthly Gross Salary is 78,520 BDT, with accompanying terms and conditions. NRC offers an excellent compensation and benefits package. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, end-of-service benefit, Contributory provident fund, maternity allowance, Nursery/Childcare allowance, various types of leaves (Annual, casual, maternity, paternity, etc.)
• NRC is an equal opportunity employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important information about the application process

• Internal candidates: - log in with your official NRC email address or click on Opportunity Marketplace.
• This position is open to Bangladeshi Nationals only.
• When creating your profile, include your full name as per your passport/NID.
• Apply by completing all the system-required fields of your experience, employment history, and education in your application.
• Ensure to attach your latest CV.
• Submit your application and CV in English.
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. NRC is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and you meet most, but not all, the requirements, we encourage you to apply anyway.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.
• We welcome applications from qualified and interested candidates, particularly local candidates for the job location. Qualified female candidates are encouraged to apply. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.
• An incomplete application will not be considered.
• Unsolicited applications not related to this specific job advertisement will not be considered.

Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC works in Cox’s Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east, addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and assistance community committed to human dignity.

Learn more about NRC here