Job Description

Position Title	Digital Communication Trainee
Supervised by	Programme Development and Quality Manager
Reporting to	Programme Development and Quality Manager
Duty Station	Yaounde, Cameroon or Abuja, Nigeria
Area of Operation	Multi-country operations – DRC Cameroon and DRC Nigeria
Employment Period	6 months
Type of Contract (Expat/National/Trainee)	Trainee
Salary & Benefits	N/A

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been present in West and Central Africa since 1998. DRC's regional office for West Africa & Americas is based in Dakar, Senegal, and covers twelve countries outside Senegal.

The Cameroon country office opened in 2018 and currently comprises a coordination office in the capital Yaoundé, a base in Bamenda covering the Northwest region, a base in Garoua Boulaï covering the Adamaoua and East regions, and a base in Maroua for the Far North. DRC’s interventions in these areas include providing assistance to vulnerable populations, especially IDPs and refugees to enable them to meet their basic needs and protection, providing durable solutions to the ultra-poor while rendering them resilient to shocks via resilience and peacebuilding activities. Due to the lack of emergency response services to the newly displaced in the NWSW regions, the DRC has stepped in with emergency protection and multipurpose cash in the NW region in collaboration with three national organizations as partners.

The DRC Nigeria country office was established in 2015 and operates through a coordination office in Abuja and multiple field bases across the North-East, including Maiduguri (Borno State), Mubi and Yola (Adamawa State), and Mafa. DRC’s work in Nigeria focuses on assisting conflict-affected populations impacted by the protracted humanitarian crisis in the Lake Chad Basin, particularly internally displaced persons, returnees, and vulnerable host communities. Programming includes emergency response, protection services, shelter and settlements, WASH, economic recovery, armed violence reduction, and community-based peacebuilding. Building on an integrated approach, DRC combines life-saving assistance with longer-term resilience support and durable solutions in areas of return and displacement.

2. Purpose

The Digital Communication Trainee will support DRC Cameroon and DRC Nigeria (mutualized position) in strengthening the visibility, reputation, and digital presence of DRC in both countries, ensuring alignment with DRC’s global branding standards.

Based at the Coordination Office, and under the supervision of the PDQ Manager (PDQM) based in Abuja or Yaoundé, the person will assist in the development and implementation of DRC’s digital communication strategy, including content production, social media management, and online audience engagement in Cameroon and Nigeria. The person will contribute to producing high-quality digital materials (texts, visuals, photos, shorts, videos) and disseminating them across multiple channels, supporting DRC’s positioning as a key humanitarian and development actor in the region. In close collaboration with programme teams, the role will also support the development of communication assets for private foundations, corporate partners, and other alternative funding prospects.

3. Duties and Responsibilities

Under the management of the PDQM, the Digital Communication Trainee will have the following main responsibilities:

A. Digital Communication Strategy/ Branding

Support the development and roll-out of the digital communication strategy for DRC Cameroon and DRC Nigeria.
Ensure that DRC Cameroon and DRC Nigeria’s image is consistent with global branding guidelines, in collaboration with DRC Global Communication Team.
Support the update of both Cameroon and Nigeria webpages on DRC Global website
Contribute to safeguarding the organization’s e-reputation across all digital platforms.

B. Content Production and Dissemination

Produce and adapt high-quality digital content (texts, visuals, photos, shorts, videos, infographics) to highlight DRC’s programmes, impact stories, events, and advocacy messages.
Ensure cross-channel dissemination of content through social media, newsletters, e-mail and other digital tools.
Ensure regular communication with donors related to content on DRC’s projects they support.

C. Social Media Management

Update, maintain, and improve DRC’s social media platforms (including the creation of a dedicated Facebook page for both countries, in Cameroon and Nigeria.
Animate and moderate DRC Cameroon/Nigeria social media communities in line with safeguarding and communication protocols.
Ensure communication with DRC Global Communication team to share content on DRC Cameroon and DRC Nigeria on DRC Global social media (Facebook, LinkedIn, X/Twitter, Instagram)

D. Digital Analytics

Track and analyse the performance of digital campaigns, social media metrics, and newsletters for Cameroon and Nigeria.
Support the development of KPIs to measure visibility, engagement, and outreach across both countries.
Produce regular analytics dashboards and suggest improvements to enhance digital impact.
Conduct continuous monitoring of digital trends, NGO communication practices, and innovative tools relevant for humanitarian communication and alternative funding.
Provide recommendations to the PDQM and SMT on opportunities for visibility, audience growth, or improved engagement.

E. Fundraising/ Outreach Activities

Assist in preparing visibility campaigns, events, workshops, salons, alternative funding engagement initiatives, and donor-facing communication materials.
Contribute to developing communication assets for private foundations, corporate partners, and alternative funding prospects.

F. Internal Coordination

Coordinate closely with programme teams in both Cameroon and Nigeria to gather information, success stories, and multimedia content.
Collaborate with field communication focal points to ensure consistency of messages and compliance with DRC standards.
Contribute to internal communication tools (briefs, updates, internal newsletters) as requested by the PDQM.

In addition to the above, the Digital Communication Trainee may be asked to carry out other duties requested by the PDQM, Head of Programme, or Country Director.

4. Required Qualifications

At least 2 years' experience in communication, marketing, or digital content creation
University Degree in communication, journalism or similar or equivalent professional qualification
Solid understanding of major social media platforms: Instagram, Facebook, LinkedIn, X (Twitter), TikTok
Basic knowledge of digital marketing principles: SEO, content scheduling, analytics, community management
Basic video production skills (shooting short clips, simple animations)
Proficiency with common digital tools (Canva, Publisher, etc.)
Excellent verbal and written communication skills, ability to adjust communication to various stakeholders and audiences
Attention to detail, organizational skills, and ability to follow brand guidelines
Proven interest in international development and the humanitarian field
Fluency in written and spoken both English and French

b) Desirable

Experience working for the humanitarian or development sector (INGOs, NGO, IOs)
Experience with advanced design or editing tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
Experience with email marketing tools: Mailchimp, Sendinblue, HubSpot CRM
Familiarity with influencer outreach

5. Required Skills & Qualities

Core Competencies of DRC:
- Striving for excellence
- Collaboration
- Taking the lead
- Communication
- Demonstrating Integrity
Ability to work in a multinational and multicultural environment
Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
Excellent communication skills, as well as patience and politeness, are required
Multi-tasking and Organizational skills are necessary
Adaptable and Flexible
Proven analytical and critical thinking skills
Exemplary sense of ethics in the workplace
Team-oriented & good sense of humor

6. General Regulations

The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
Employee should not engage in any other paid activity during the DRC contract period without prior authorization
Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request

7. Application Process

Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter, an updated CV (no longer than four pages), and a document containing 03 references including name, phone number email address of the referees. Out the 03, at least 01 must be a recent line manager. All must be in French or in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

However, candidates should take into consideration that the DRC cannot employ, under an international contract, a national of the country in which he/she will be working (in this case, Cameroon or Nigeria).

For more information about the Danish Refugee Council, please visit the organization's website at drc.ngo.

Applications will close on 16/12/2025 at 23.59 GMT. However, it is possible for the DRC to start the recruitment process even before the advertisement is closed, if an application meets the expectations and requirements of the position.