Open to Internal and External Candidates
Position Title : Programme Coordinator and Facilitator (Canadian Orientation Abroad (COA))
Duty Station : Bangkok, Thailand
Classification : General Service (G-6, THB 82,328.50 per month)
Type of Appointment : One Year Fixed-Term Contract (Initial 12 months with possibility of extension)
Estimated Start Date : As soon as possible
Closing Date : 2 November 2025
(Open for Thai Nationals Only)
ORGANIZATIONAL CONTEXT AND SCOPE:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. The Government of Canada, through its department of Immigration, Refugees and Citizenship Canada (IRCC) has signed a Grant Arrangement with the International Organization for Migration for the delivery of pre-departure services to refugees bound for Canada.
Under the administrative supervision of the IOM Thailand Chief of Mission and the overall programmatic supervision of the Geneva-based Canadian Orientation Abroad (COA) Global Programme Officer, the Programme Coordinator and Facilitator will be the focal point for the smooth implementation of the COA programming (telephonic, virtual, in-person orientation delivery) for both adults and youth, in Thailand and in other locations, as required. The incumbent will liaise and represent COA vis-à-vis various stakeholders and be responsible for promoting IOM's refugee programming to relevant stakeholders in Thailand and in the region: IOM, the Canadian Embassies in the region and other partners that may come to play a role in our pre-departure orientation activities.
The incumbent will maintain regular contact with the COA Global Management Team (in Geneva, Ottawa, Canada and Manila) and ensure that Canada's information needs are served accurately and efficiently.
- Assign, guide and supervise the daily tasks of the COA Support staff, childminder and on-call interpreters.
- Coordinate with COA Management and COA Manila-based Budget Monitoring staff regarding the monitoring of budget expenses and charges, the provision of accurate WBS, and the preparation of COA annual site budgets, in coordination with IOM Thailand Finance team.
- Coordinate with COA Manila staff for MiMOSA entries and other statistical matters.
- Maintain an inventory of all materials and coordinate with the COA Manila staff for printing and shipping of COA materials to permanent and mobile training locations.
- Plan, schedule and timely deliver pre-arrival information and orientation sessions, in-person, telephonic or virtual, to youth and adult refugees, in Thailand and in other locations, as required.
- For maximum uptake of refugees, timely coordinate pre-departure orientation details with IOM colleagues in Resettlement OPS and Medical Health Department (MHD).
- Oversee and coordinate all pre-session details: training room preparation, equipment, materials, snacks/meals, reimbursement of transportation, hiring of interpreters and childminders, whenever required.
- Submit COA statistical reports in MiMOSA within the required timeline after completing a COA session (typically 2 days).
- Deliver COA sessions that address refugees’ needs for both information and protection; therefore, adapting session content and training tools and activities to various training modalities, purposes and beneficiaries.
- Keep abreast of changes in Canada vis-à-vis resettlement in general and vis-à-vis content of pre-departure orientation and information sessions and contribute to the creation of Standard Operating Procedures (SOPs), lesson plans, agendas, PowerPoint presentations, activities, and facilitation guides for COA Thailand staff.
- Be familiar with Canada’s refugee resettlement programs: GARs, PSRs, Blended VORs and JAS cases as well as with the supports and services that are offered in Canada to refugees at a post-arrival stage.
- Write narrative reports (field, bi-monthly, quarterly and annual) that present accomplishments and challenges, gather statistics and maintain statistical records.
- Whenever required, coordinate COA mobile session delivery details: travel, security, procurement, medical, and finance with the appropriate IOM departments; as well as training details: scheduling of sessions, shipping of materials in the language of COA participants, arranging refugee transportation and lodging, ensuring the timely upload of stats in MiMOSA and the preparation of narrative reports. Timely coordinate all COA charges made during remote training session deliveries with IOM Finance staff in receiving missions.
- Contribute to the development of surveys and promotional tools aimed at increasing the uptake of pre-departure services among refugees.
- Contribute to the global development of the COA programme by participating in staff development workshops, exchange programs, and Training-of-Trainers seminars, etc.
- Engage in continuous self-directed study for professional development, as required by IOM and COA.
- Undertake duty travel as necessary.
- Perform other duties as may be assigned from time to time.
Education
- Bachelor’s Degree in Political or Social Sciences, Law and/or International Relations, Education or a related field with at least four years of relevant work experience; or,
- High-school diploma with at least six years of relevant work experience.
Experience
- Experience providing information and orientation to and engaging with refugees is an advantage.
- Proven ability to communicate cross-culturally, clear and concise communication in writing (English).
- Demonstrate ability to work effectively with a variety of stakeholders.
- Experience in leading interactive training seminars or orientation sessions for youth and adults.
Skills
- In depth knowledge of the broad range of migration related subject areas dealt with by the Organization, with a focus on refugee resettlement.
- Knowledge of pre-departure orientation training (curriculum development, training techniques) and the use of virtual training tools.
- Knowledge of resettlement programming as it applies specifically to Canada.
- Knowledge of basic financial monitoring (rules and regulations).
Languages
- Fluency in English and Thai is required (oral and written).
- Working knowledge in one or more of the following languages: Arabic, Dari, French, Karen, Kiswahili, Rohingya, Spanish, Tigrinya is desirable.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at
this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (Level 2)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
How to apply:
Interested candidates are invited to submit their applications via IOM E-Recruitment System within the above said deadline referring to this advertisement. Please attach the following documents in your application.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
This position is no longer open.
