SharePoint Associate

Mission and objectives

ITU EGY organization mission TBD

Context

The ITU is looking for a “Share Point Associate” with the goal of designing, developing and maintaining a Customer Relationship Management (CRM) software platform for the ITU Arab Regional Office.

Task Description

Under the direct supervision of the ITU Regional Office’s Regional Director, the UN Volunteer will be working within a team that will be responsible to design, develop, and maintain a CRM for the ITU Arab Regional Office preferably using Microsoft SharePoint. The established CRM will aim at showcasing the efforts of the ITU Arab Regional Office in the region, map the projects and events on the ground, and acts as a data hub that allows for synthesization of such data allowing for complex monitoring and evaluation capabilities on achieving regional and global goals. The developed CRM should depend on both share point data bases and external resources, and should enable the ITU ARO staff to:

• Store contact details and interaction history
• Track engagement (emails, meetings, calls, services)
• Manage follow-ups, campaigns, or casework
• Segment and analyze groups of data (e.g. by interest, geography, funding)
• Generate reports and dashboards

Competencies and values

• Accountability
• Adaptability and Flexibility
• Communication
• Creativity
• Knowledge Sharing
• Leadership
• Self-Management
• Technological Awareness
• Working in Teams

Living conditions and remarks

The UNV will be based in Cairo which is a family duty station (level A) with a wide range of services (health, education and leisure) and good living conditions. There are a variety of options in regard to type of housing and neighbourhoods in Cairo. The office is located in the Smart Village, next to 6th of October and Sheikh Zayed city, which offers a large international community, several restaurants, cafes, and recreation possibilities. Cairo international airport is well connected to the region, Europe and Africa, and Asia. International UN Associate Volunteer gets the following package:

• Volunteer Living Allowance USD 2025/Month
• Entry Lump-Sum = USD 3500
• Exit Lump-Sum = USD 225 for each month served, paid on completion of contract
• Medical and life Insurance premium/Cigna (100%) and dependents policy
• Access to UNV E-Campus for training and learning including access to LinkedIn learning You can check full entitlements at the duty station at https://app.unv.org/calculator The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos