Cash Assistant

CASH ASSISTANTS

Duty Stations: 2 positions based in Amudat District (1) and Nabilatuk District (1), Uganda

Reports to: Financial Literacy Officer

Role Summary:

The Cash Assistant will be a key point of contact for communities participating in the project's cash assistance activities. Working from either Amudat or Nabilatuk, the post-holder will help ensure that households understand the assistance available, beneficiary information is collected accurately, and transfer activities are organized safely and transparently. The role is field-based and calls for patience, integrity and the ability to communicate clearly with people who may be facing difficult circumstances.

Key Roles and Responsibilities

• Support community meetings and sensitization so people understand the purpose of the project, eligibility criteria, selection process and where to ask questions.
• Assist with identifying, registering and verifying eligible households using approved criteria, tools and procedures.
• Conduct household visits and collect information carefully, checking that records are complete and accurate.
• Support review and validation of beneficiary lists to reduce errors, duplication and the risk of eligible households being left out.
• Explain cash transfer procedures, including information or identification beneficiaries may need, transfer arrangements and where to seek assistance.
• Help organize transfer activities and support beneficiary verification in line with approved procedures and supervisor instructions.
• Follow up on routine transfer concerns and promptly refer failed transactions, missing payments, discrepancies or other issues to responsible colleagues.
• Share only information confirmed by the project team; do not promise assistance or communicate unapproved transfer amounts or dates.
• Work with the Financial Literacy Officer to reinforce clear and consistent messages on responsible cash use, household planning and safe access to financial services.
• Listen to beneficiary questions and concerns, explain feedback and complaints channels, and refer sensitive or complex cases through established processes.
• Help ensure women, older people, persons with disabilities and others facing barriers can access information and assistance safely and with dignity.
• Maintain accurate records of registration, verification, sensitization, transfer follow-up and field activities, keeping personal information confidential.
• Support post-distribution monitoring and other MEAL activities, including collecting feedback and reporting issues that may affect assistance quality or safety.
• Keep the supervisor informed about field progress, access constraints, community concerns and observed risks or incidents.

Supervisory Responsibilities

• No direct supervisory responsibilities.
• May provide practical coordination support to VHTs and community volunteers during mobilisation and outreach activities.

Gender Equality Commitments

• Promote equal participation and access for women, men, girls, boys, older persons and persons with disabilities.
• Ensure community sessions and mobilisation approaches are accessible, respectful and culturally appropriate.
• Treat all beneficiaries with dignity and without discrimination.

Fiscal Responsibility

• Ensure proper care and accountability for IEC materials, registers, communication tools and other project resources assigned.
• Use project resources only for authorised activities and report loss, damage or misuse promptly.

Physical Demands

Frequent household visits and movement within communities, including travel to remote outreach locations and hard-to-reach settlements.

Working Conditions, Travel and Environment

The role is community-based in the assigned district and involves regular field travel and work in challenging climatic, access and security conditions.

Required Qualifications and Professional Experience

• A diploma or bachelor's degree in Development Studies, Social Sciences, Agriculture, Economics, Business Administration, Community Development or a related field.
• At least two years of relevant experience in community mobilization, beneficiary registration, cash assistance, food security or livelihoods programming.
• Experience collecting household-level information and working directly with communities.
• Basic understanding of cash and voucher assistance, accountability to affected populations and safe beneficiary engagement.
• Basic computer skills, including Microsoft Office; experience with Kobo Toolbox, ODK or other digital data collection tools is an advantage.
• Good spoken and written English and knowledge of local languages used in the assigned district.
• Willingness and ability to travel frequently and work in remote communities.

Required Skills & Competencies

• A good listener who communicates clearly and treats people fairly.
• Careful and accurate when recording information and handling beneficiary data.
• Trustworthy, patient and professional when responding to questions or complaints.
• Able to work independently in the field while keeping supervisors informed.
• A team player who coordinates well with community leaders, local authorities and colleagues.
• Committed to humanitarian principles, inclusion, safeguarding and accountability.