Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

Under the direct supervision of the Senior Project Associate – Social Inclusion & Integration, the Interpreter and Translator (Social Inclusion & Integration) will be responsible for providing unofficial translation and interpretation services in English, Ukrainian, and Hungarian to support persons displaced from Ukraine, while ensuring accurate documentation of services, compliance with data protection standards, close coordination with project staff, and appropriate referrals of vulnerable individuals to internal or external specialized support services, in line with IOM’s mandate and humanitarian principles.

1. Provide unofficial translations of documents obtained abroad by individuals arriving from Ukraine in English, Ukrainian, and Hungarian.

• Ensure timely and accurate translation of personal, legal, educational, and other relevant documents.
• Maintain the integrity and confidentiality of sensitive information during the translation process.
• Utilize standardized terminology and formatting in line with IOM’s internal guidelines.
• Respond to urgent translation needs as prioritized by supervisors or project staff.

2. Provide interpreting services in English, Ukrainian, and Hungarian for individuals arriving from Ukraine.

• Facilitate effective communication between migrants and IOM staff, as well as external service providers.
• Interpret accurately and impartially during interviews, consultations, and other interactions.
• Ensure cultural sensitivity and respect during interpretation activities.

• Maintain confidentiality and neutrality in all interpreting engagements.

3. Maintain continuous documentation of services provided.

• Record all services rendered using IOM's standard forms and digital tools.
• Ensure documentation is complete, accurate, and submitted in a timely manner.
• Archive documents in line with IOM’s data management and confidentiality protocols.
• Support monitoring and evaluation processes through the provision of accurate service records.

4. Register and manage personal data of service users in compliance with relevant data protection regulations.

• Collect and process data only as necessary for the provision of services.
• Ensure secure storage and handling of personal data in compliance with IOM Data Protection Principles.
• Report any breaches or suspected breaches of data security immediately to the supervisor.
• Participate in relevant data protection training provided by IOM.

5. Provide regular data reporting to Project Assistant and Senior Project Associate.

• Compile and share data on services provided, emerging trends, and identified needs on a regular basis.
• Ensure accuracy and consistency in reporting formats in line with project requirements.
• Respond promptly to data requests from the Programme Team or other relevant units.
• Contribute to project reviews and reporting by providing relevant qualitative and quantitative data.

6. Liaise regularly with Project Assistant and Senior Project Associate.

• Participate in coordination meetings and briefings as required.
• Share field insights, challenges, and feedback to support project planning and improvement.
• Collaborate to ensure service continuity and adapt to evolving needs of beneficiaries.
• Escalate operational issues and seek guidance in complex or unclear situations.

7. Refer vulnerable or high-risk cases to appropriate professionals or external organizations providing specialized support within or outside the project framework.

• Identify and assess cases requiring specialized or urgent assistance.
• Ensure timely and appropriate referrals in line with IOM's referral pathways and SOPs.
• Document and follow up on referred cases to ensure support is received.
• Maintain confidentiality and respect the dignity and autonomy of individuals throughout the referral process.

Required Qualifications and Experience

Education

• Bachelor’s degree in Social Sciences, Humanities, Linguistics , Literature, or a related field from an accredited academic institution with 2 year of relevant work experience; or 
• High school Degree/Certificate with minimum 4 years or relevant work experience desirably interpretation/cultural mediation in the framework of migrants’ assistance.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in interpretation is required; 
• Experience in the framework of migrants’ assistance is desirable; 

• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

Skills

• Linguistic Proficiency and Cross-Cultural Communication
• Confidentiality and Ethical Conduct
• Field and Humanitarian Communication Experience.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position,  fluency in Ukrainian, English and Hungarian (oral and written) is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies