Mission and objectives

Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health. WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes. One of the six WHO Regions, WHO South-East Asia is home to a quarter of the world’s population. The Region has 10 Member States - Bangladesh, Bhutan, Democratic People's Republic of Korea, India, Maldives, Myanmar, Nepal, Sri Lanka, Thailand, Timor-Leste. The Regional Office in based in New Delhi, India.

Context

The WHO Health Emergencies Programme (WHE), one of the organization’s priority programmes, works with all countries and partners to ensure the world is better prepared for all-hazards health emergencies that threaten global health security. We work around the world to research, prevent and manage epidemic and pandemic-prone diseases; to strengthen and expand systems to rapidly detect, investigate and assess potential threats to public health; and to respond immediately and systematically to manage acute emergencies. In some conflict-affected and humanitarian settings, WHO staff and operational partners even act as health-care provider of last resort. Engaging communities and ensuring their resilience to the impacts of health emergencies are critical to WHE’s work. Health emergencies begin and end in communities. Any effective health emergency response must have communities and their interests at its heart; therefore, communities must be at the centre of efforts to prepare for, prevent and respond to health emergencies. In WHO South-East Asia, such efforts are guided by the Strategic Action Framework for Strengthening Community Engagement and Resilience to Health Emergencies in the WHO South-East Asia Region (2025–2029), in line with the Regional Strategic Roadmap for Health Security and Health System Resilience for Emergencies 2023–2027 and the recently endorsed, Rooted in partnership, growing through challenge: The Banyan Framework for Health and Well-Being in the WHO South-East Asia Region (2026–2028). Building upon key lessons learned from COVID-19, a priority for WHO in the region is the engagement, institutionalisation, and training of community health workers (CHWs) to support local public health emergency risk management. Within countries in the South-East Asia Region, there exist strong networks of community volunteers and groups, as well as close connections to the communities they serve. During past public health emergencies, these networks and groups have often been engaged on an ad hoc basis to support rapid response efforts, including conducting outreach and supporting local interventions and actions within their communities. However, more needs to be done to support Ministries of Health and partners to integrate and institutionalise these groups as part of routine and ongoing health operations. As such, this package aims to provide technical guidance, resources, and a training package to Member States to assess, prepare for, and train CHWs to support local public health emergency management. To support the development of this package, the WHO South-East Asia Regional Office is seeking the support of a design consultant to provide design and layout services, transforming the existing technical materials into a coherent, visually engaging, and user-friendly package suitable for country adaptation and implementation. The WHO aims to engage two volunteers to work alongside one another to complete the design and layout and illustration for this package. These volunteers are encouraged to work together to bring together the two elements of the package.

Task Description

Under the guidance of the Programme Area Manager, Country Preparedness and IHR Unit, and in coordination with other WHO staff, two online volunteers will undertake the following key activities related to the following key products: (I) Community Health Workforce Competency Guide – design only (16 pages) (II) Community Health Worker Instruction Manual – design only (48 pages) (III) Situational Assessment Tool – design only (15 pages) (IV) CHW Training Package (10 Powerpoint modules) - design and illustration (approx 20 – 30 slides per module; 11 characters total) 1. Develop a consistent visual identity and design framework across all materials, aligned with WHO branding guidelines 2. Design and format the Competency Guide, Situational assessment tool and Instruction Manual into clear, structured, and user-friendly documents suitable for digital and print use 3. Edit and update the design of the training package (PowerPoint modules) to enhance clarity, engagement, and practical, skills-based learning 4. Develop simple, clear set of illustrations and visual assets, tailored to the SEA context, to support understanding and application of key concepts 5. Development of a set of character illustrations or simple personas that can be used consistently across training materials (e.g. to depict CHWs, community members, and scenarios). This ideally should include 11 characters that can be leveraged for a range of positions and actions. 6. Create a reusable library of visual assets for consistent use across materials and for country adaptation 7. Ensure all materials are designed as adaptable templates, supporting translation and contextualisation to different country settings 8. Apply strong visual hierarchy and layout techniques to improve readability and navigation across all materials

Competencies and values

Living conditions and remarks