Under the overall supervision of the Head, HRAUL and the direct supervision of the National Human Resources Officer (NO-B), the successful candidate will provide HR administrative support services for local staff and Category A consultants worldwide, in close coordination with Country Offices, Regional Offices, Headquarters Divisions, and internal stakeholders, supporting the delivery of standardized, high quality services in line with established procedures and SLAs.

Administration for Local Staff and Category‑A Consultants

1. Provide centralized administration support services through the Global Shared Service Centre (GSSC) for local staff and Category‑A consultants worldwide, supporting multiple Country Offices, Regional Offices, and organizational units.

HR Systems Administration and Service Quality Management

2. Perform assigned operational roles in IOM’s corporate HR systems for local staff and Category‑A consultants, supporting the accuracy, consistency, and completeness of HR data across all supported countries. Input, maintain, and verify contractual data based on approved documentation; monitor contract start/end dates, extensions, eligibility for entitlements, allowances, and benefits as applicable; initiate follow‑up actions for contract lifecycle events; and generate, review, and verify personnel actions, contract amendments, extensions, and HR reports in line with GSSC standards and SLAs.

    

HR Actions and Contract Lifecycle Management

3. Process and monitor a wide range of HR actions related to local staff and Category‑A consultants, including contract issuances, renewals, extensions, amendments, separations, and promotions, as applicable. Coordinate with relevant stakeholders to support compliance with contractual, policy, and procedural requirements, escalating complex cases to supervisor as required.

HR Documentation, Reporting, and Records Management

4. Draft and review standard HR correspondence, contract letters, and notifications. Maintain complete and audit‑ready electronic and physical records, supporting systematic archiving of personnel files, consultancy files, recruitment documentation, HR policies, procedures, SOPs, and internal control documentation in accordance with GSSC standards.

Client Support 

5. Serve as a point of contact for Country Offices and staff worldwide on operational HR matters related to local staff and Category‑A consultants. Provide accurate and timely information on contracts, entitlements, obligations, and HR procedures in line with IOM policies, escalating sensitive or complex cases to senior HR staff as appropriate.

Quality Control, and SLA Compliance

6. Identify recurring issues, data inconsistencies, and process gaps in HR service delivery related to local staff and A-consultants; raise improvement opportunities to the supervisor; and contribute inputs to the refinement of SOPs, workflows, templates, and quality‑control tools. Support the monitoring of service quality and SLA compliance by by completing assigned HR transactions accurately and withing established timelines.

Coordination and Knowledge Sharing

7. Participate in internal working groups, task forces, and HR coordination activities as assigned, contributing a shared‑services perspective and promoting consistency, harmonization, and best practices.

Support and Guidance to Junior Staff

8. Provide day‑to‑day guidance, on‑the‑job training, and support to new or junior HR staff within the GSSC, monitoring assigned work to support accuracy, timeliness, adherence to SOPs, and compliance with service standards.

Other Duties

9. Perform such other related duties as may be assigned to support the effective functioning of the Global Shared Service Centre and the delivery of standardized, high‑quality HR services.

EDUCATION

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field from an accredited academic institution with four (4) years of relevant professional experience; or,
• High school diploma with six (6) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook, and A.I. tools.
• Attention to detail, ability to organize paperwork in a methodical way.
• Discreet, details and clients-oriented, patient and willingness to learn new things.
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage. 

SKILLS

• Demonstrated writing skills. 
• Good knowledge of IOM/UN Human Resources and financial policies and staff rules and regulations.

• Excellent organization skills; analytical and creative thinking. 

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
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Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.