Job Description

Background

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.
Information Management Technical Officer will be part of the MEAL Department and closely works with all Programme and if relevant support units in area office as well as Country Office MEAL team to manage data, support with reporting requirements and enhance data driven and evidence-based programming.

Roles and responsibilities

The IM Technical Officer supports the implementation and quality assurance of NRC’s IM system at Area Office (AO) level.

The role ensures that data collection, databases, dashboards, and programmatic digital systems are effectively implemented, maintained, and used to improve programme quality, accountability, and evidence-based decision-making.

Generic Responsibilities

Support the implementation and daily management of IM systems and databases.
Provide technical troubleshooting and improvements for digital platforms and dashboards.
Ensure compliance with NRC’s information security and data protection policies.
Support integration of IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.
Build capacity of NRC staff and partners on IM/Digital practices.
Ensure quality, accuracy, and timely flow of information for reporting and decision-making.
Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the IM/Digital policies and procedures.

Specific Responsibilities

Lead the design, testing, and deployment of digital data collection tools (Kobo).
Manage and maintain AO-level databases, ensuring data consistency, disaggregation, and proper backups.
Conduct quality assurance of programme data (cleaning, validation, coding, error checks).
Produce and update dashboards, maps, and infographics in PowerBI, ArcGIS, or other systems.
Support programme teams with digital beneficiary registration and verification (e.g., RedRose, BuildingBlocks).
Contribute to donor reporting by preparing data summaries and beneficiary statistics.
Train NRC and partner staff on survey tools, data management, and data protection.
Liaise with AO programme managers and CC Specialists to adapt IM/Digital solutions to project needs.
Document lessons learned and propose improvements to IM/Digital practices.
Carry out any other tasks relevant to the function and the position as delegated by the line manager.

Generic Professional Competencies

1 to 2 years’ experience in MEAL, data management, systems administration, design and development, preferably in humanitarian context.
Bachelor’s degree or diploma in Social Sciences, Statistics, Information Technology, Information Management, Computer Science, or related field preferred
Strong database management and Excel skills
Experience in contributing to participatory discussions, learning workshops, and capacity-building activities
Fluency in spoken and written Ukrainian language, working knowledge of English language
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is required; experience with Microsoft 365 (SharePoint, Teams, OneDrive, Planner) is an advantage.

Context-Related Skills, Knowledge, and Experience

Familiarity with the humanitarian context in Ukraine
Previous working experience in KOBO, ODK or similar mobile data collection tools is highly desired
Previous working experience in cleaning and analyzing data using Excel or Power BI is highly desired.
Strong analytical skills with a critical thinking mindset.
Ability to work under pressure, independently and with limited supervision.
Ability to meet deadlines in multitasking environments.

Behavioural Competencies