Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

The project aims to assist International Protection Applicants in Ireland with their application through IOM Cultural Mediators and thus support the International Protection Office (IPO) in the management of the International Protection applications daily flow.

Tasks to be performed under this contract

Category B Consultant hired to deliver daily cultural mediation services to International Protection Applicants as follows:
- Provide cultural mediation and interpretation support to International Protection Applicants (IPAs) by providing information and facilitating communication with the International Protection Office (IPO) (from English into beneficiaries’ mother tongue and vice versa) during their application process, either in person or online, always respecting the principles of neutrality, accuracy, impartiality, and confidentiality
- Provide administrative and linguistic support to IPAs during the various stages of their application for international protection. This includes assistance in the completion of relevant forms.
- Contribute to identifying potential vulnerable cases and signs of exploitation among the beneficiaries assisted and to signpost them to relevant services in Ireland, as appropriate.
- Provide regular reporting as requested by the Project Management Team.
- Assist through interpretation in collection of information and data, case identification, and referrals.
- Assist the Project Management Team with the preparation of all relevant documentation, surveys, and statistics related to the project and regularly report to the PMT on the activities performed.
- Any other related task, as required.

Performance indicators for the evaluation of results

Understanding of the scope of the assignment
Professional competence and mastery of the subject matter of the consultancy
Written and verbal communication skills
Delivering results consistent with the agreed Terms of Reference
Establishing and maintaining a relationship with stakeholders to understand needs and gain support
Accurately judging the amount of time and resources needed to accomplish a task
Identifying key issues and proposing solutions, e.g. offering different options to solve problems to meet clients’ needs
Working effectively with people from varied cultures and backgrounds
Upholding and demonstrating the values of IOM in the daily consultancy activities

Required Qualifications and Experience

Education

High School diploma

Experience

At least 2 years of experience in cultural mediation in the framework of migrants’ assistance.
Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.

Skills

Ability to work with migrants and asylum seekers
Interpersonal skills (i.e. empathy and emotional resilience)
Intercultural competence and communication skills
Culture-specific knowledge
Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings in an objective and impartial manner between the beneficiaries and the authorities
Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims
Knowledge of the procedures related to the asylum application in Ireland
Excellent written and verbal communication skills
Ability to prepare clear and concise reports and work with statistics
Good experience with Microsoft Office

Languages

For this consultancy, fluency in English is required (oral and written).

Fluency or mother tongue in Somali is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Apply on Organization Website

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